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Taking action on behalf of consumers involves using a wide range of tools to ensure that the actions of companies are lawful and reasonable. Among the tools used by the Division are negotiated settlements that result in a change in company practices, policy statements to provide guidance to companies, and fines or penalties to punish a company for a specific action(s).

If you are interested in more information on actions taken by the Telecommunications Consumers Division, you may find these links helpful.

last reviewed/updated on Tue Aug 13 16:12:53 EDT 2019

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