Click here for Adobe Acrobat version
Click here for Microsoft Word version
Click here
for the full text of the Notice of Apparently Liability for Forfeiture.
********************************************************
NOTICE
********************************************************
This document was converted from Microsoft Word.
Content from the original version of the document such as
headers, footers, footnotes, endnotes, graphics, and page numbers
will not show up in this text version.
All text attributes such as bold, italic, underlining, etc. from the
original document will not show up in this text version.
Features of the original document layout such as
columns, tables, line and letter spacing, pagination, and margins
will not be preserved in the text version.
If you need the complete document, download the
Microsoft Word or Adobe Acrobat version.
*****************************************************************
FOR IMMEDIATE RELEASE: NEWS MEDIA CONTACT:
May 12, 2010 David Fiske: (202) 418-0513
Email: david.fiske@fcc.gov
FCC PROPOSES $1.48 MILLION FORFEITURE AGAINST
SILV COMMUNICATION FOR "SLAMMING" VIOLATIONS
Today, in response to an Enforcement Bureau investigation, the FCC
proposed a forfeiture of $1.48 million against Silv Communication for
"slamming" violations -- changing consumers' telecom carriers without
proper authorization.
The Enforcement Bureau launched an investigation of the company based on
information received from a whistleblower. In today's order, the
Commission finds that Silv committed 25 slamming violations, and concludes
that the volume of complaints against Silv reflects a systemic problem
meriting a substantial penalty.
The Commission found that many of the violations were particularly
egregious because they involved intentional and misleading marketing
practices. In particular, the Enforcement Bureau's investigation
determined that Silv failed to take timely action when it learned that its
telemarketer was misrepresenting its identity to consumers - in a dozen
cases stating that it was calling on behalf of their current carrier to
offer lower rates or simply to verify account information. In those
instances involving deceptive practices, the Commission doubled the usual
forfeiture for slamming from $40,000 to $80,000.
A detailed fact sheet on slamming, which includes information on how to
file a complaint, is available on the Commission's website at
http://www.fcc.gov/cgb/consumerfacts/slamming.html.
The full text of the Notice of Apparently Liability for Forfeiture is
available
HERE
on the FCC's website, www.fcc.gov.
--FCC--
NEWS
Federal Communications Commission
445 12th Street, S.W.
Washington, D. C. 20554
This is an unofficial announcement of Commission action. Release of the
full text of a Commission order constitutes official action.
See MCI v. FCC. 515 F 2d 385 (D.C. Circ 1974).
News Media Information 202 / 418-0500
Internet: http://www.fcc.gov
TTY: 1-888-835-5322