WPCM 2BEW Z 3|R cpi) Y-#Xw PE37{XP#HP LaserJet 4PHPLAS4P.WRS4X\  P6G;,,,%hmP2C(S?3|PTimes New RomanCG TimesUnivers (Bold) PE37{dXP#Times New RomanCG Times^*7DSS77S^*7*.SSSSSSSSSS..^^^Jxooxf]xx7Axfxx]xo]fxxxxf7.7NS7JSJSJ7SS..S.SSSS7A.SSxSSJP!PZ*7777C7SSxJxJxJxJxJooJfJfJfJfJ7.7.7.7.xSxSxSxSxSxSxSxSxSxSxJxSxSxSxSxS]SxSxJxJoJoJfJfJfJxSxSxSxSxSCS7S777SAxSx]AN:*KS7JSSSSS.4}}S2~~S}277JJS77SS7J72N7[[^C`^SS`*7DSS77S^*7*.SSSSSSSSSS..^^^Jxooxf]xx7Axfxx]xo]fxxxxf7.7NS7JSJSJ7SS..S.SSSS7A.SSxSSJP!PZv7SJSS7]777JJ:S7A7xx*7SSSS!S7~.S^7~SC[227`K*724S}}}Jxxxxxxoffff7777xxxxxxx^xxxxxx]SJJJJJJoJJJJJ....SSSSSSS[SSSSSSSTimes New RomanCG TimesUnivers (Bold)Times New Roman (Bold) P6G;,,,/$HP2vpkkea8DocumentgDocument Style StyleXX` `  ` a4DocumentgDocument Style Style . a6DocumentgDocument Style Style GX  a5DocumentgDocument Style Style }X(# 2+ vta2DocumentgDocument Style Style<o   ?  A.  a7DocumentgDocument Style StyleyXX` ` (#` BibliogrphyBibliography:X (# a1Right ParRight-Aligned Paragraph Numbers:`S@ I.  X(# 2 ]   S a2Right ParRight-Aligned Paragraph Numbers C @` A. ` ` (#` a3DocumentgDocument Style Style B b  ?  1.  a3Right ParRight-Aligned Paragraph Numbers L! ` ` @P 1. ` `  (# a4Right ParRight-Aligned Paragraph Numbers Uj` `  @ a. ` (# 2j :   a5Right ParRight-Aligned Paragraph Numbers _o` `  @h(1)  hh#(#h a6Right ParRight-Aligned Paragraph Numbersh` `  hh#@$(a) hh#((# a7Right ParRight-Aligned Paragraph NumberspfJ` `  hh#(@*i) (h-(# a8Right ParRight-Aligned Paragraph NumbersyW"3!` `  hh#(-@p/a) -pp2(#p 2zlTech InitInitialize Technical Style. k I. A. 1. a.(1)(a) i) a) 1 .1 .1 .1 .1 .1 .1 .1 Technicala1DocumentgDocument Style Style\s0  zN8F I. ׃  a5TechnicalTechnical Document Style)WD (1) . a6TechnicalTechnical Document Style)D (a) . 2iZa2TechnicalTechnical Document Style<6  ?  A.   a3TechnicalTechnical Document Style9Wg  2  1.   a4TechnicalTechnical Document Style8bv{ 2  a.   a1TechnicalTechnical Document StyleF!<  ?  I.   2!3a7TechnicalTechnical Document Style(@D i) . a8TechnicalTechnical Document Style(D a) . Doc InitInitialize Document Stylez   0*0*0*  I. A. 1. a.(1)(a) i) a) I. 1. A. a.(1)(a) i) a)DocumentgPleadingHeader for Numbered Pleading PaperE!n    X X` hp x (#%'0*,.8135@8:a݅@  I.   X(# SubheadingSubheading#0\ E A.  FOOTNOTEFootnote - Appearance$P2]$%d!&X"'m#(X$HIGHLIGHT 1Italics and Boldldedd%+. DRAFT ONHeader A Text = DRAFT and Date& X =8` (#FDRAFTă r  ` (#=D3 1, 43 12pt (Z)(PC-8))T2Dă  ӟDRAFT OFFTurn Draft Style off'@@    HEADERHeader A - Appearance(2S))1$*1%+1&,1"(LETTER LANDLetter Landscape - 11 x 8.5) 3'3'Standard'3'3StandardLetter Portrait - 8.5 x 11 ;   LEGAL LANDLegal Landscape - 14 x 8.5*f 3'3'Standard'A'AStandardZ K e6VE L"nu;   LETTER PORTLetter Portrait - 8.5 x 11+L 3'3'Standard3'3'StandardZ K e6VE L"nU9   LEGAL PORTLegal Portrait - 8.5 x 14, 3'3'StandardA'A'StandardLetter Portrait - 8.5 x 119   25+-n).X)/K*0i*TITLETitle of a Document-K\ * ăFOOTERFooter A - Appearanced.BLOCK QUOTESmall, single-spaced, indented/N X HEADING 33rd Heading Level0| X2/1dg+2j+35,4ET.HIGHLIGHT 2Large and Bold Large1B*d. HIGHLIGHT 3Large, Italicized and Underscored2 V -qLETTERHEADLetterhead - date/margins3u H XX  3'3'LetterheadZ K e VE L"n3'3'LetterheadZ K e VE L"nE9    * 3'3'LetterheadZ K e VE L"n3' II"n"Tv3'StandarddZ K e VE L"nU9 Ѓ   INVOICE FEETFee Amount for Math Invoice4 ,, $0$0  2 55-/68078028h3MEMORANDUMMemo Page Format5D.   ! M E M O R A N D U M ă r  y<N dddy   INVOICE EXPSEExpense Subtotals for Math Invoice6:A ,p, $0$00INVOICE TOTTotals Invoice for Math Macro7z 4p, $0$00INVOICE HEADRHeading Portion of Math Invoice8+C`*   4X 99L$0 **(  ӧ XX 269X;5:[5;[5<[I6NORMALReturn to Normal Typestyle9SMALLSmall Typestyle:FINEFine Typestyle;LARGELarge Typestyle<2g9=[6>[17?7@X9EXTRA LARGEExtra Large Typestyle=VERY LARGEVery Large Typestyle>ENVELOPEStandard Business Envelope with Header?+w ,,EnvelopeZ K e VE L"n,,EnvelopeLarge, Italicized and Under;    ,, 88+  `   MACNormal@,.2@AX9B9C:D1;1AdfStyle 14Swiss 8 Pt Without MarginsB$$D Co> PfQ  )a [ PfQO Style 12Dutch Italics 11.5C$$F )^ `> XifQ  )a [ PfQO Style 11Initial Codes for Advanced IIDJ )a [ PfQK  dddn  #  [ X` hp x (#%'b, oT9 ! )^ `> XifQ ` Advanced Legal WordPerfect II Learning Guide   x )^ `> XifQ Advanced Legal WordPerfect II Learning Guide   j-n )^ `> XifQ    Copyright  Portola Systems, Inc. 1987, 1988`6 >Page  jBX )^ `> XifQ    Page ` Copyright  Portola Systems, Inc. 1987, 1988 2RCElB@FAGJBH|BStyle 3oDutch Roman 11.5 with Margins/TabsE )a [ PfQO  ddn  # c0*b, oT9 !Style 4 PSwiss 8 Point with MarginsFDq Co> PfQ  dddd  #  Style 1.5Dutch Roman 11.5 FontG4h )a [ PfQO  dddn Style 2Dutch Italic 11.5H$ )^ `> XifQ 2kJICJ$DKDLdEStyle 5Dutch Bold 18 PointI$RH$L T~> pfQ_  )a [ PfQO Style 7Swiss 11.5J$$V )ao> PfQ ]  )a [ PfQO Style 6Dutch Roman 14 PointK$$N w [ PfQ   )a [ PfQO Style 10oInitial Codes for AdvancedL U )a [ PfQK  dddn  ##  [[ b, oT9 !b, oT9 !n )^ `> XifQ ` Advanced Legal WordPerfect Learning Guide   f )^ `> XifQ Advanced Legal WordPerfect Learning Guide   Q" )^ `> XifQ    Copyright  Portola Systems, Inc. 1987, 1988`6 >Page  QN~ )^ `> XifQ    Page ` Copyright  Portola Systems, Inc. 1987, 1988 2yZMJNOOTPYStyle 8PfInitial Codes for BeginninggMi )a [ PfQK  dddn  # X` hp x (#%'b, oT9  [ &e )^ `> XifQ ` Beginning Legal WordPerfect Learning Guide   d )^ `> XifQ Beginning Legal WordPerfect Learning Guide   jH )^ `> XifQ    Copyright  Portola Systems, Inc. 1987, 1988`6 >Page  j )^ `> XifQ    Page ` Copyright  Portola Systems, Inc. 1987, 1988 Style 9Initial Codes for IntermediateN )a [ PfQK  dddn  # X` hp x (#%'b, oT9 Њ [ e )^ `> XifQ ` Intermediate Legal WordPerfect Learning Guide   3 )^ `> XifQ Intermediate Legal WordPerfect Learning Guide   jf )^ `> XifQ    Copyright  Portola Systems, Inc.`+ >Page  jX )^ `> XifQ    Page ` Copyright  Portola Systems, Inc. 1987, 1988 UpdateInitial Codes for Update ModuleO )a [ PfQK  dddn  #  [ X` hp x (#%'b, oT9 !n )^ `> XifQ ` Legal WordPerfect 5.0 Update Class Learning Guide   f )^ `> XifQ Legal WordPerfect 5.0 Update Class Learning Guide   Q" )^ `> XifQ    Copyright  Portola Systems, Inc. 1987, 1988`7 CPage  jN~ )^ `> XifQ    Page ` Copyright  Portola Systems, Inc. 1987, 1988 Default Paragraph FoDefault Paragraph FontP11#XXz PQXP##Iz PQP#2\QZR}*[S[T/\head1 #Q'd#2p}wC@ #a1Paragraph R!1. a. i. (1) (a) (i) 1) a)D )DDDFrfR$ a2Paragraph R!1. a. i. (1) (a) (i) 1) a)D )DDDFrfS/` ` ` a3Paragraph R!1. a. i. (1) (a) (i) 1) a)D )DDDFrfT:` ` `  2_U\V]W;^X^a4Paragraph R!1. a. i. (1) (a) (i) 1) a)D )DDDFrfUE` ` `  a5Paragraph R!1. a. i. (1) (a) (i) 1) a)D )DDDFrfVP  ` ` ` hhh a6Paragraph R!1. a. i. (1) (a) (i) 1) a)D )DDDFrfW[   a7Paragraph R!1. a. i. (1) (a) (i) 1) a)D )DDDFrfXf  2aY_Zp`[qa\eaa8Paragraph R!1. a. i. (1) (a) (i) 1) a)D )DDDFrfYq Document[8]C^iDocument StyleNeF2CC -2( -Ct )BZ` ` ` Document[4]C^iDocument StyleNeF2CCW -2( -Ct )B[  . Document[6]C^iDocument StyleNeF2CCe -2( -Ct )B\  2d]e"b^b_pc`cDocument[5]C^iDocument StyleNeF2CCs -2( -Ct )B]  Document[2]C^iDocument StyleNeF2CC -2( -Ct )B^*    Document[7]C^iDocument StyleNeF2CC -2( -Ct )B_  ` ` ` Right Par[1]C^iRight-Aligned Paragraph Numbers -2( -Ct )B`8@  2faNdbdc~ed"fRight Par[2]C^iRight-Aligned Paragraph Numbers -2( -Ct )BaA@` ` `  ` ` ` Document[3]C^iDocument StyleNeF2CC -2( -Ct )Bb0     Right Par[3]C^iRight-Aligned Paragraph Numbers -2( -Ct )BcJ` ` ` @  ` ` ` Right Par[4]C^iRight-Aligned Paragraph Numbers -2( -Ct )BdS` ` `  @  2jegfggvhh>iRight Par[5]C^iRight-Aligned Paragraph Numbers -2( -Ct )Be\` ` `  @hhh hhh Right Par[6]C^iRight-Aligned Paragraph Numbers -2( -Ct )Bfe` ` `  hhh@ hhh Right Par[7]C^iRight-Aligned Paragraph Numbers  -2( -Ct )Bgn` ` `  hhh@  Right Par[8]C^iRight-Aligned Paragraph Numbers -2( -Ct )Bhw ` ` `  hhh@ppp ppp 2liAjjjkkllDocument[1]C^iDocument StyleNeF2CCE -2( -Ct )BiF34   ׃  Technical[5]C^iTechnical Document StyleCCS -2( -Ct )Bj&56  . Technical[6]C^iTechnical Document StyleCCa -2( -Ct )Bk&78  . Technical[2]C^iTechnical Document StyleCCo -2( -Ct )Bl*9:    21omlnhmompnTechnical[3]C^iTechnical Document StyleCC} -2( -Ct )Bm';<   Technical[4]C^iTechnical Document StyleCC -2( -Ct )Bn&=>   Technical[1]C^iTechnical Document StyleCC -2( -Ct )Bo4?$@     Technical[7]C^iTechnical Document StyleCC -2( -Ct )Bp&AB  . 2qqcor}oseptpTechnical[8]C^iTechnical Document StyleCC -2( -Ct )Bq&CD  . Paragraph[1]C^i1. a. i. (1) (a) (i) 1) a)C -2( -Ct )Br$ab Paragraph[2]C^i1. a. i. (1) (a) (i) 1) a)C -2( -Ct )Bs/cd` ` ` Paragraph[3]C^i1. a. i. (1) (a) (i) 1) a)C -2( -Ct )Bt:ef` ` `  2ltuqvPrwrxsParagraph[4]C^i1. a. i. (1) (a) (i) 1) a)C -2( -Ct )BuEgh` ` `  Paragraph[5]C^i1. a. i. (1) (a) (i) 1) a)C -2( -Ct )BvPij` ` ` hhh Paragraph[6]C^i1. a. i. (1) (a) (i) 1) a)C -2( -Ct )Bw[kl Paragraph[7]C^i1. a. i. (1) (a) (i) 1) a)C -2( -Ct )Bxfmn 2{ytzhu{w|yParagraph[8]C^i1. a. i. (1) (a) (i) 1) a)C -2( -Ct )Byqop toc 1toc 1z` hp x (#44` hp x (#toc 2toc 2{` hp x (#4 4 ` hp x (#toc 3toc 3|` hp x (#4 4 ` hp x (#2Ă}{~~0vNtoc 4toc 4}` hp x (#4 <4 <` hp x (#toc 5toc 5~` hp x (#4<4<` hp x (#toc 6toc 6` hp x (#44` hp x (#toc 7toc 7 2n2Ptoc 8toc 8` hp x (#44` hp x (#toc 9toc 9` hp x (#44` hp x (#index 1index 1` hp x (#4 4 ` hp x (#index 2index 2` hp x (#4 2Z܏toatoa` hp x (#` hp x (#captioncaption;1#XP\  P6QXP##C\  P6QP#_Equation Caption_Equation Caption11#XP\  P6QXP##C\  P6QP#2LqؒeIendnote referenceendnote reference44#XP\  P6QXP##C\  P6QP#footnote referencefootnote reference4#XP\  P6QXP#2S&C6C^fDocument StyleNF2CC -2( -Ct )s t . 3S&C7C^fDocument StyleNF2CC -2( -Ct ) uv 2ڕeEpؔH4S&C8C^fDocument StyleNF2CC! -2( -Ct ) wx 5S&C9C^fDocument StyleNF2CC/ -2( -Ct )*yz   6S&C:C^fDocument StyleNF2CC= -2( -Ct ){|` ` ` 7S&C;C^fRight-Aligned Paragraph NumbersK -2( -Ct )8}~@  2 <8S&C<C^fRight-Aligned Paragraph NumbersY -2( -Ct )A@` ` `  ` ` ` 9S&C=C^fDocument StyleNF2CCg -2( -Ct )0    10S&C>C^fRight-Aligned Paragraph Numbersu -2( -Ct )J` ` ` @  ` ` ` 11S&C?C^fRight-Aligned Paragraph Numbers -2( -Ct )S` ` `  @  2͛u412S&C@C^fRight-Aligned Paragraph Numbers -2( -Ct )\` ` `  @hhh hhh 13S&CAC^fRight-Aligned Paragraph Numbers -2( -Ct )e` ` `  hhh@ hhh 14S&CBC^fRight-Aligned Paragraph Numbers -2( -Ct )n` ` `  hhh@  15S&CCC^fRight-Aligned Paragraph Numbers -2( -Ct )w` ` `  hhh@ppp ppp 2_>Ý16S&CDC^fDocument StyleNF2CC -2( -Ct )F   ׃  17S&CEC^fTechnical Document StyleCC -2( -Ct )&  . 18S&CFC^fTechnical Document StyleCC -2( -Ct )&  . 19S&CGC^fTechnical Document StyleCC -2( -Ct )*    2&j20S&CHC^fTechnical Document StyleCC -2( -Ct )'   21S&CIC^fTechnical Document StyleCC -2( -Ct )&   22S&CJC^fTechnical Document StyleCC -2( -Ct )4$     23S&CKC^fTechnical Document StyleCC+ -2( -Ct )&  . 2>!}#24S&CLC^fTechnical Document StyleCC9 -2( -Ct )&  . 25S&CMC^f1. a. i. (1) (a) (i) 1) a)CG -2( -Ct )$ 26S&CNC^f1. a. i. (1) (a) (i) 1) a)CU -2( -Ct )/` ` ` 27S&COC^f1. a. i. (1) (a) (i) 1) a)Cc -2( -Ct ):` ` `  2*pk28S&CPC^f1. a. i. (1) (a) (i) 1) a)Cq -2( -Ct )E` ` `  29S&CQC^f1. a. i. (1) (a) (i) 1) a)C -2( -Ct )P` ` ` hhh 30S&CRC^f1. a. i. (1) (a) (i) 1) a)C -2( -Ct )[ 31S&CSC^f1. a. i. (1) (a) (i) 1) a)C -2( -Ct )f 2\&¨32S&CTC^f1. a. i. (1) (a) (i) 1) a)C -2( -Ct )q Default ParaC^fDefault Paragraph Font2CC -2( -Ct );;#PP##PP#_Equation CaC^f_Equation CaptionF2CC -2( -Ct );;#PP##PP#endnote refeC^fendnote referenceF2CC -2( -Ct )>>#PP##PP#2ȩv^vԪvJfootnote refC^ffootnote referenceF2CC -2( -Ct )>#PP#heading 4heading 4 heading 5heading 5 heading 6heading 6 2ʭvvhvެvTheading 7heading 7 heading 8heading 8 endnote textendnote text footnote textfootnote text 2Zdtذtoa headingtoa heading` hp x (#(#(#` hp x (#1, 2, 3,?@65NumbersO@/"=(1*1÷$t ?.E1.A, B,t ?@65Uppercase Letters1 ?*1÷$t ?.E .footnote tex6footnote text̺=(?. 0&ܺ*?.ںd 0E2(2gpq,ee33`O5hT(G2PDocument Style&^aO5h.K+&,$@`O5Bȗ+&>` ` ` 34`O5iT(G2PDocument Style&^aO5i.K+&,$@`O5Bȗ+&>  . 35`O5jT(G2PDocument Style&^aO5j.K+&,$@`O5Bȗ+&>  36`O5kT(G2PDocument Style&^aO5k.K+&,$@`O5Bȗ+&>  2ɵp,.37`O5lT(G2PDocument Style&^aO5l.K+&,$@`O5Bȗ+&>*   38`O5mT(G2PDocument Style&^aO5m.K+&,$@`O5Bȗ+&>` ` ` 39`O5nT(G2PRight-Aligned Paragraph NumbersK+&,$@`O5Bȗ+&>8@   40`O5oT(G2PRight-Aligned Paragraph NumbersK+&,$@`O5Bȗ+&>A@` `  ` ` ` 2441`O5pT(G2PDocument Style&^aO5p.K+&,$@`O5Bȗ+&>0    42`O5qT(G2PRight-Aligned Paragraph NumbersK+&,$@`O5Bȗ+&>J` ` @  ` `  43`O5rT(G2PRight-Aligned Paragraph NumbersK+&,$@`O5Bȗ+&>S` `  @  44`O5sT(G2PRight-Aligned Paragraph NumbersK+&,$@`O5Bȗ+&>\` `  @hh# hhh 2ۻɸP!45`O5tT(G2PRight-Aligned Paragraph NumbersK+&,$@`O5Bȗ+&>e` `  hh#@( hh# 46`O5uT(G2PRight-Aligned Paragraph NumbersK+&,$@`O5Bȗ+&>n` `  hh#(@- ( 47`O5vT(G2PRight-Aligned Paragraph NumbersK+&,$@`O5Bȗ+&>w` `  hh#(-@pp2 -ppp 48`O5wT(G2PDocument Style&^aO5w.K+&,$@`O5Bȗ+&>F *  ׃  2H 49`O5xT(G2PTechnical Document Stylex.K+&,$@`O5Bȗ+&>&  . 50`O5yT(G2PTechnical Document Styley.K+&,$@`O5Bȗ+&>&  . 51`O5zT(G2PTechnical Document Stylez.K+&,$@`O5Bȗ+&>*    52`O5{T(G2PTechnical Document Style{.K+&,$@`O5Bȗ+&>'   2zC53`O5|T(G2PTechnical Document Style|.K+&,$@`O5Bȗ+&>&   54`O5}T(G2PTechnical Document Style}.K+&,$@`O5Bȗ+&>4$     55`O5~T(G2PTechnical Document Style~.K+&,$@`O5Bȗ+&>&  . 56`O5T(G2PTechnical Document Style.K+&,$@`O5Bȗ+&>&  . 20}w57`O5T(G2P1. a. i. (1) (a) (i) 1) a).K+&,$@`O5Bȗ+&>$ 58`O5T(G2P1. a. i. (1) (a) (i) 1) a).K+&,$@`O5Bȗ+&>/` ` ` 59`O5T(G2P1. a. i. (1) (a) (i) 1) a).K+&,$@`O5Bȗ+&>:` ` `  60`O5T(G2P1. a. i. (1) (a) (i) 1) a).K+&,$@`O5Bȗ+&>E` ` `  2Hb ~61`O5T(G2P1. a. i. (1) (a) (i) 1) a).K+&,$@`O5Bȗ+&>P` ` ` hhh 62`O5T(G2P1. a. i. (1) (a) (i) 1) a).K+&,$@`O5Bȗ+&>[ 63`O5T(G2P1. a. i. (1) (a) (i) 1) a).K+&,$@`O5Bȗ+&>f 64`O5T(G2P1. a. i. (1) (a) (i) 1) a).K+&,$@`O5Bȗ+&>q 2 zpfb65`O5T(G2PDefault Paragraph Font5.K+&,$@`O5Bȗ+&>OO#P P##P P#66`O5T(G2P_Equation Caption^aO5.K+&,$@`O5Bȗ+&>OO#PP##PP#67`O5T(G2Pendnote reference^aO5.K+&,$@`O5Bȗ+&>RR#PP##PP#68`O5T(G2Pfootnote reference^aO5.K+&,$@`O5Bȗ+&>R#PP#2>p@qe!69 _5(_>7footnote text _5dK+b70t _5xŗ+tZP70 _5(_>7Document Style _5dK+b70t _5xŗ+t` ` ` 71 _5(_>7Document Style _5dK+b70t _5xŗ+t  . 72 _5(_>7Document Style _5dK+b70t _5xŗ+t  2ep 73 _5(_>7Document Style _5dK+b70t _5xŗ+t  74 _5(_>7Document Style _5dK+b70t _5xŗ+t*   75 _5(_>7Document Style _5dK+b70t _5xŗ+t` ` ` 76 _5(_>7Right-Aligned Paragraph NumbersK+b70t _5xŗ+t8@   2e77 _5(_>7Right-Aligned Paragraph NumbersK+b70t _5xŗ+tA@` `  ` ` ` 78 _5(_>7Document Style _5dK+b70t _5xŗ+t0     79 _5(_>7Right-Aligned Paragraph NumbersK+b70t _5xŗ+tJ` ` @  ` `  80 _5(_>7Right-Aligned Paragraph NumbersK+b70t _5xŗ+tS` `  @  2M 81 _5(_>7Right-Aligned Paragraph NumbersK+b70t _5xŗ+t\  ` `  @hh# hhh 82 _5(_>7Right-Aligned Paragraph NumbersK+b70t _5xŗ+te  ` `  hh#@( hh# 83 _5(_>7Right-Aligned Paragraph NumbersK+b70t _5xŗ+tn ` `  hh#(@- ( 84 _5(_>7Right-Aligned Paragraph NumbersK+b70t _5xŗ+tw` `  hh#(-@pp2 -ppp 2785 _5(_>7Document Style _5dK+b70t _5xŗ+tF *  ׃  86 _5(_>7Technical Document StyledK+b70t _5xŗ+t&  . 87 _5(_>7Technical Document StyledK+b70t _5xŗ+t&  . 88 _5(_>7Technical Document StyledK+b70t _5xŗ+t*    2iB89 _5(_>7Technical Document StyledK+b70t _5xŗ+t'   90 _5(_>7Technical Document StyledK+b70t _5xŗ+t&   91 _5(_>7Technical Document StyledK+b70t _5xŗ+t4$     92 _5(_>7Technical Document StyledK+b70t _5xŗ+t&   . 2}~93 _5(_>7Technical Document StyledK+b70t _5xŗ+t&!"  . 94 _5(_>71. a. i. (1) (a) (i) 1) a)dK+b70t _5xŗ+t$#$ 95 _5(_>71. a. i. (1) (a) (i) 1) a)dK+b70t _5xŗ+t/%&` ` ` 96 _5(_>71. a. i. (1) (a) (i) 1) a)dK+b70t _5xŗ+t:'(` ` `  2HC97 _5(_>71. a. i. (1) (a) (i) 1) a)dK+b70t _5xŗ+tE)*` ` `  98 _5(_>71. a. i. (1) (a) (i) 1) a)dK+b70t _5xŗ+tP+,` ` ` hhh 99 _5(_>71. a. i. (1) (a) (i) 1) a)dK+b70t _5xŗ+t[-. 100_5(_>71. a. i. (1) (a) (i) 1) a)dK+b70t _5xŗ+tf/0 24FXD4101_5(_>71. a. i. (1) (a) (i) 1) a)dK+b70t _5xŗ+tq12 102_5(_>7Default Paragraph Font5dK+b70t _5xŗ+tw3w4#PP##PP#Times New RomanCG TimesUnivers (Bold)Times New Roman (Bold)Times New Roman (Italic)c8RC;X{XR PE3QXPdd!>,,X>pZQ.V==X~V&VpZQ&d{dYdYYoLNoddLN88LddC2CCdECCCCCCC,,X>pZQe.V==X~V&VpZQ&f}*N87XNpZQiK/!!X/,/pZQ,X pZQ%%J%wRRRR4J,RJhJJC4%4N^%JCJJ,Y,%%CC/J,J,~Y%,JJJJ%J,b1JN,bJ5I,,,MJ%,,1JoooR```````YYYY%%%%``hhhhhNh````YYRJJJJJJwJJJJJ%%%%RRRRRRRIRRRRRJR"5^3=Wff,==Gk3=33ffffffffff==kkkpzp3fpzzpzzzp=3=kf=fpfpf=pp33f3ppppGf=pfff\G3Gk3====I=epffffffzfzfzfzf33333333pppppppppzffpppzfpzpfffffzfzfzfpppppIp=p==3pfpzfN@3ff=pfffffDCf=f=33\\f==ff3\==N=eekIjkffj3=Wff,==Gk3=33ffffffffff==kkkpzp3fpzzpzzzp=3=kf=fpfpf=pp33f3ppppGf=pfff\G3Gk3f\ff=z=33\\@f=f=z3=ffff3f=Dfk=eIe===jf3==Cfpzzzz3333kzzpfffffffffff3333pppppppepppppfp"5^.8O]]x(88Aa.8..]]]]]]]]]]88aaafxxxxofx.]xfxoxofxooof8.8a]8]f]f]8ff..].ffffA]8f]]]SA/Aa.8888C8\fx]x]x]x]x]x]o]o]o]o]........xfffffxfxfxfxfo]x]xfffo]xfofx]x]x]x]x]o]o]o]fffxfxfCf8f88.f]fo]N:.]]8f]]]]]>=]8{{]8..SS]88]].S88N8[[aC`a]]`.8O]]x(88Aa.8..]]]]]]]]]]88aaafxxxxofx.]xfxoxofxooof8.8a]8]f]f]8ff..].ffffA]8f]]]SA/Aav.]S]]8o8..SS:]8]8o.8]]]]/]8{>]a8{\C[888`].88=]fxxxxxxxoooo....xxaxxxxoof]]]]]]]]]]]....fffffff[fffff]f"5^!/88YH!!':!8888888888!!:::=aHHHHC=NH8H=SHNCNHC=HC^CC=!!:8!8=8=8!==8Y===='8!=8N882'':!!!!(!7=H8H8H8H8H8dYH8C8C8C8C8H=N=N=N=N=H=H=H=H=C8H8H=N=N=C8H=C=H8H8H8H8H8C8C8C8N=N=N=H=H=(=!=!!=8N=d^C8N#88!=88888%$SS8!JJ8S!228d!!88dd2d!!N!77:(::88:!/88YH!!':!8888888888!!:::=aHHHHC=NH8H=SHNCNHC=HC^CC=!!:8!8=8=8!==8Y===='8!=8N882'':G82d88!dC!d22#8d!d8!^C!88888!J%8:!J7(7!!!:8!!$8SSS=HHHHHHdHCCCCHHNNNNN:NHHHHCC=888888Y88888=======7=====8=27@@y"5^2BQdd$BBdq2B28dddddddddd88qqqYzoBNzoozzB8B^dBYdYdYBdd88d8ddddBN8ddddY`(`l2BBBBPBddYYYYYYzYzYzYzYB8B8B8B8ddddddddddYdddddoddYYYYzYzYzYdddddPdBdBBBdNdoNNF2ZdBYddddd7>d<d<BBYYdBBddBYBdYzzzzBBBBqodYYYYYYYYYYY8888dddddddnddddddd"5@^*8DSS88S^*8*.SSSSSSSSSS..^^^Jxooxf]xx8Axfxx]xo]fxxxxf8.8NS8JSJSJ8SS..S.SSSS8A.SSxSSJP!PZ*8888CE8SSxJxJxJxJxJooJfJfJfJfJ8.8.8.8.xSxSxSxSxSxSxSxSxSxSxJxSxSxSxSxS]SxSxJxJoJoJoJfJfJfJxSxSxxSxSxSxSCS8S888SAxSf.fExSxSxSxo8oE]A]AN:*LS8JSSSSS.4}}S2S}288JJS88SS8J82t8[[[[^ee*C`^.wRSSn[Cfx`xWlRx[][ceIfIs`Wx[rriwge*********************************8DSS88S^*8*.SSSSSSSSSS..^^^Jxooxf]xx8Axfxx]xo]fxxxxf8.8NS8JSJSJ8SS..S.SSSS8A.SSxSSJP!PZv**8SJSS8]8****88JJ:S8A8x**x*8SSSS!S8.S^8SC[228`L*824S}}}Jxxxxxxoffff8888xxxxxxx^xxxxxx]SJJJJJJoJJJJJ....SSSSSSS[SSSSSSSNNYNN_NNNNNNNNNN___oIoNoo6o_NNoNoNooNooooNoNNN,_N,XNNXX,,NXXN6NNNNNN_KIYNNoX_oNNNNNNNNNNNoooooooIoooooNo"5^2BoddȦ8BBdr2B28ddddddddddBBrrrdzNdzoȐB8BtdBdoYoYBdo8Bo8odooYNBodddYO,Oh2BBBBPBdodddddȐYYYYYN8N8N8N8oddddooooddoddddzodddYYYYYdddooPoNoNBNoddȐoNNF2ldBddddddd<d<BBoodBBddBoBddzzzzzzzzzzBBBBozdddddddYYYYY8888dddddddndddddYd"5@^,,ETTe,,,T,,,,TTTTTTTTTT,,EbT]`LJb`%JXGx`eOgVVT```[Q,,,TBTGLGLG1LL G tLLLL/B1LJtJJ@BBBTTTTTT7TTQbGbGbGbGbGq]GLGLGLGLG% % % % `LeLeLeLeL`L`L`L`L[JbG`TeLeL[J`LOLbTbTbT]G]T]TTTTTTTbLbTbbTbT`T`TTTTTTT%QTXGG G7`L`LeTxV/V7VBVBNBTT,EJJTTT66T4BBT4,,BBT11TTQ,B,4t,IIPP!TO$n_BjnJJfffXsICR`O`FVB`IJIOP:R:\MfF`Ij\f\T_SP,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,ETTe,,,T,,,,TTTTTTTTTT,,EbT]`LJb`%JXGx`eOgVVT```[Q,,,TBTGLGLG1LL G tLLLL/B1LJtJJ@BBBT,,,TBTTTV1,,,,,,BBBTTQB1x,,[,,TTTTBTTB6J,BTT44TOTT46JEbbbbbb]LLLL%%%%``eeeeee````[OQGGGGGGqGGGGG LLLLLLLLLLLLJL5PC2Xdf_XP*f9 xQXXial (Bold) (TT)Times New Roman (Bold) (TT)2 XP\ P6QXP 2@ @) C@i"5@^==_ss===s====ssssssssss==_sie3ezblvvs}p===s[sbibibDii,,b,iiii@[DieeeX[[[ssssssKsspbbbbbbibibibib3,3,3,3,iiiiiiiii}ebsii}eilisssbssssssssisssssssssss3pszbb,bKiisv@vKv[v[N[ss=_eesssJJsG[[sG==[[sDDssp=[=Gt=eeoo.sl2ZeeyeCpl`vZefeloPpPj`e~~tro==================================_ss===s====ssssssssss==_sie3ezblvvs}p===s[sbibibDii,,b,iiii@[DieeeX[[[s===s[sssvD======[[[ssp[D==}==ssss[ss[Je=[ssGGslssGJe_iiii3333}lpbbbbbbbbbbb,,,,iiiiiiiiiiiiei"5@^77Vhh~777h7777hhhhhhhhhh77V{hux_\{x.\oYx~bllhxxxre777hShY_Y_Y=__((Y(____:S=_\\\PSSShhhhhhEhhe{Y{Y{Y{Y{YuY_Y_Y_Y_Y.(.(.(.(x_~_~_~_~_x_x_x_x_r\{Yxh~_~_r\x_b_{h{h{huYuhuhhhhhhh{_{h{{h{hxhxhhhhhhh.ehoYY(YEx_x_~hl:lElSlSNShh7V\\hhhDDh@SSh@77SSh==hhf7S7@t7[[ee*hb.wR\\n[CfxbxWlRx[][ceIfIs`Wx[rriwge7777777777777777777777777777777777Vhh~777h7777hhhhhhhhhh77V{hux_\{x.\oYx~bllhxxxre777hShY_Y_Y=__((Y(____:S=_\\\PSSSh777hShhhl=777777SSShhfS=77r77hhhhShhSD\7Shh@@hbhh@D\V{{{{{{u____....xx~~~~~~xxxxrbeYYYYYYYYYYY((((____________\_"5@^!!4??dL!!!?d!!!!??????????!!ddd4dJ?FH97JH7B6ZHL;NAA?HHdHD=!!!?2?69696%996W9999#2%97W770222??????)??=J6J6J6J6J6bUF696969696H9L9L9L9L9H9H9H9H9D7J6H?L9L9D7H9;9J?J?J?F6F?F???????J9J?JJ?J?H?H???????=?B666)H9H9L?dZA#A)A2A2N2??!477???))dd?'22?d'!!22?d%%??=d!2d!'t!d77ddc<,,X>pZQe.V==X~V&VpZQ&f}*N87XNpZQiK/!!X/,/pZQ,jX pZQk,+X+ pZQ lDPC2XWXP7  PT6QXP , DUC2X(YXU7  pTQX"5@^2CRdd$CCdq2C28dddddddddd88qqqYzoCNzoozzC8C^dCYdYdYCdd88d8ddddCN8ddddY`(`l2CC!CCPRCddYYYYYYzYzYzYzYC8C8C8C8ddddddddddYdddddoddYYYYYzYzYzYddddddPdCdCCCdNdz8zRdddCRoNoNNF2[dCYddddd7>d<d<CCYYdCCddCYCdYzzzzCCCCqodYYYYYYYYYYY8888dddddddnddddddd2C2 @e' @*^-"5@^2Coddȧ8CCdr2C28ddddddddddCCrrrdzNdzoȐC8CtdCdoYoYCdo8Co8odooYNCodddYO,Oh2CC!CCPRCdodddddȐYYYYYN8N8N8N8oddddooooddoddddzodddYYYYYYddddooPoNoNCNodo8RoodȐYYoNoNNF2ldCddddddd<d<CCoodCCddCoCddzzzzzzzzzzCCCCozdddddddYYYYY8888dddddddndddddYd bn9B8*X6aB7  PT6QPtc8RC;X{XR PE3QXPdd!>,,X>pZQe.V==X~V&VpZQ&f}*N87XNpZQiK/!!X/,/pZQ,jX pZQk,+X+ pZQ lDPC2XWXP7  PT6QXP , mDUC2X(YXU7  pTQXj DPC2X?ܐXP7  xTQXX2u2==@U =X7'*&'&'& && ?%% $#?$" $" #" ?#" ?# ?À" ?"  ?"  "  " ? ?" ? ?" ? ?" " ? ?  ?? ?  ?  ? ?!?!?!??!~???!?!????????????|??? ??  ???? ? ? ???????8?x?x? ? ??? ?? ?? ? ?? ? ? ?  ? ? ?  ??  ?  ?? 0? ?? 8 ?? 8?? ?? ??? ???   @ ? ? ? ! ?!$$?$?$??#??#?8?##?# ??# ?# ?% %~&''?''?'?'''?'*)*?*p*|*~*?*?*?À**?----CCC C ?C ?C E E E ?E E E ?EEEE?EDEEEG?GGG G G ?8 6 6 6 ?6? ?5 5 7 7 7       ?   ?  ?  ? ?? ?  ? ?  ? ?  ?? ??  ?? ??  ?? ??  ?? ?  ??   ?   ?   ?          ǀ      ?              ?  ? ? ?  ?? ? À8 ? ?         ?  ? ?   ?       ?  ?À   À      ??    ? ?? ?   ?    ?  ?  À    ??    ?  ?   ? ?           ?      ? ?        ?     >   ??       ?  ?          ?     ?   ?   ?            ?? ? ??  ? ?   ?            ?        ??  ?  ?    &  '  '        ?       ?            ??  ??  ? ? ?   ?    ?                        ?   ??   ?   ? ?ǀ   ?ǀ  ? ?À  ? ?À   ?À   ?À   ?         ?         ?  ?  π       ?   ?            ?  À ?        ? ? ?      ?    8?       ? ? ~  ?  ? ?  ? ?  ?    ?  ? ??  ?   ?   ? ??  ?   ?  ? ? ? ? ? ? ? ? ?  ? ?   ?   ?   ?  ?  ? ?? ? ? ??? ~?   ? ? ? ?? ? ??  ? ? ??  ?  ?  ?À? ? ?? ?? ?? ? ? ? ?? ?? ??? ? ?? ?? ? ? ?? ? ?? ??  ??  ???  ?  ?  ? ?? ??  ?  ?  >?  ?  ?? - ?: 9 4ǀ? ?4 4 4? 4 4 4 4 5? 5 4 ?4 ?4 5 5 5 ?1? ?1 ?1 ?1 ?0 1x 1 / /? ?/π / / / .? ??.? ?. <. - - - --,,?,,-?----?+?* ??* ?+,>,,,?,?,?,--.?.?.?.%?À%%%%%%?%%?%?%?%&&'''?'?'?''?'())))x)?)?)?))*+++ǀX? π? ? ??? ##?&#&#? %#0%#x?%#?x%#?|%#?%#?%#?%#?%#%#%#%# ?%# $# ?$#?$# $# ?$# $#$#$#$#$#$#$#$###??####?##?##?#$ ?#$'$?'$'*'*'+'++XC@U =X7'*&'&'& && ?%% $#?$" $" #" ?#" ?# ?À" ?"  ?"  "  " ? ?" ? ?" ? ?" " ? ?  ?? ?  ?  ? ?!?!?!??!~???!?!????????????|??? ??  ???? ? ? ???????8?x?x? ? ??? ?? ?? ? ?? ? ? ?  ? ? ?  ??  ?  ?? 0? ?? 8 ?? 8?? ?? ??? ???   @ ? ? ? ! ?!$$?$?$??#??#?8?##?# ??# ?# ?% %~&''?''?'?'''?'*)*?*p*|*~*?*?*?À**?----CCC C ?C ?C E E E ?E E E ?EEEE?EDEEEG?GGG G G ?8 6 6 6 ?6? ?5 5 7 7 7       ?   ?  ?  ? ?? ?  ? ?  ? ?  ?? ??  ?? ??  ?? ??  ?? ?  ??   ?   ?   ?          ǀ      ?              ?  ? ? ?  ?? ? À8 ? ?         ?  ? ?   ?       ?  ?À   À      ??    ? ?? ?   ?    ?  ?  À    ??    ?  ?   ? ?           ?      ? ?        ?     >   ??       ?  ?          ?     ?   ?   ?            ?? ? ??  ? ?   ?            ?        ??  ?  ?    &  '  '        ?       ?            ??  ??  ? ? ?   ?    ?                        ?   ??   ?   ? ?ǀ   ?ǀ  ? ?À  ? ?À   ?À   ?À   ?         ?         ?  ?  π       ?   ?            ?  À ?        ? ? ?      ?    8?       ? ? ~  ?  ? ?  ? ?  ?    ?  ? ??  ?   ?   ? ??  ?   ?  ? ? ? ? ? ? ? ? ?  ? ?   ?   ?   ?  ?  ? ?? ? ? ??? ~?   ? ? ? ?? ? ??  ? ? ??  ?  ?  ?À? ? ?? ?? ?? ? ? ? ?? ?? ??? ? ?? ?? ? ? ?? ? ?? ??  ??  ???  ?  ?  ? ?? ??  ?  ?  >?  ?  ?? - ?: 9 4ǀ? ?4 4 4? 4 4 4 4 5? 5 4 ?4 ?4 5 5 5 ?1? ?1 ?1 ?1 ?0 1x 1 / /? ?/π / / / .? ??.? ?. <. - - - --,,?,,-?----?+?* ??* ?+,>,,,?,?,?,--.?.?.?.%?À%%%%%%?%%?%?%?%&&'''?'?'?''?'())))x)?)?)?))*+++ǀX? π? ? ??? ##?&#&#? %#0%#x?%#?x%#?|%#?%#?%#?%#?%#%#%#%# ?%# $# ?$#?$# $# ?$# $#$#$#$#$#$#$#$###??####?##?##?#$ ?#$'$?'$'*'*'+'++XC e4L"܋ Y4  `$/#K2pPG;#News media Information 202 / 4180500 `$SFaxOnDemand 202 / 4182830 `$XInternet: http://www.fcc.gov `g!$ ftp.fcc.gov  O#&h2pPG;~V&#Federal Communications Commission 1919 M Street, N.W. Washington, D.C. 20554  c#^2pPG;#y:  dddy  K:{[ #^2pPG;##,92pPG;/,#This is an unofficial announcement of Commission action. Release of the full text of a Commission order constitutes official action. See MCI v. FCC. 515 F. 2d 385 (D.C. Cir. 1974).  y: 5 dddhy  K:[  U 1  1  Figure 1  Figure 1 y!HH,,@Uddfcclogo.wpgHHy! XO dd8H #S2pPG; # NEWS L  #XP\  P6QWXP#Report No. CC 9845 "COMMON CARRIER ACTION `(#ADecember 17, 1998  e'Y  FCC Adopts New Anti-Slamming Rules and Unveils Further Measures to Protect Consumers from Phone Fraud;  e' Slammed Consumers Relieved From Paying Phone Charges Đ\>(CC Docket  %u No. 94129) %u ԃ The FCC today adopted new rules that will relieve consumers who have had their telephone service provider changed without their consent, a practice known as "slamming," from paying charges imposed by the unauthorized carrier for up to 30 days after being slammed. In addition, the Commission strengthened the verification procedures used to confirm telephone carrier switches and broadened the scope of its anti-slamming rules to further protect consumers. Also today, the Commission unveiled a series of new initiatives that will make it quicker and easier for consumers to file complaints about slamming and other telephone-related fraud, as well as speed resolution of consumer complaints. Highlights of today's rules are as follows:  ey' Consumer Liability The Commission agreed with many state commissions and consumer protection organizations, including the National Consumers League, National Association of Attorneys General, and the Virginia Corporation Commission, that absolving slammed consumers of liability for charges will discourage slamming by taking the profit out of this fraudulent practice. In so doing, the Commission was careful to balance the interests of consumers and the industry. A 30-day absolution period provides incentive for consumers to review their phone bills carefully and promptly, and it provides incentive for carriers that legitimately sign up customers to verify switches properly so as to have solid evidence of the change. Under the new rules, any carrier that a consumer calls to report being slammed must inform the consumer that he or she is not required to pay any slamming charges incurred for  eN4the first 30 days after the unauthorized switch. If a consumer does pay the unauthorized carrier, however, the authorized carrier may recoup from the unauthorized carrier any slamming charges collected by the latter, in which case the authorized carrier is required to refund to the consumer any amount paid in excess of what the consumer would have paid absent the slam. Unauthorized carriers are also required to pay other expenses, such as reasonable billing and collection costs, including attorneys' fees, incurred by the authorized carrier in collecting charges from the unauthorized carrier." 0*F"F" "Ԍ"The mechanisms formulated in today's decision rely on the authorized carrier to determine whether its subscribers are slammed and provide appropriate relief. The Commission found that this approach forms a necessary baseline for ensuring that consumer problems arising from slamming are addressed adequately. The Commission recognized, however, that other approaches, such as a dispute resolution mechanism involving a third party administrator, may have merit. A third party administrator would provide consumers with one point of contact to resolve slamming problems, and it would benefit carriers by having a neutral body to resolve disputes regarding slamming liability. Accordingly, the Commission will entertain requests for waivers of the liability provisions for carriers that can work out an acceptable alternative.  e ' Verification Methods The Commission modified the methods by which a carrier can fulfill its obligation to verify consumers' authorizations to change their telephone service providers. In particular, the Commission eliminated the "welcome package" as a verification method. Under that method, a carrier that signs up a customer mails to the customer a package containing a postcard that the customer has 14 days to mail back if he or she wishes to cancel the change. The Commission noted that this method has been subject to abuse by unscrupulous carriers, and consumers should not have to take affirmative action to avoid being slammed. As a result, there are now three acceptable methods to verify carrier changes: a consumer signature on an authorization form, known as a Letter of Agency; an electronic authorization, usually resulting from a customerinitiated call to tollfree number; and verification by an independent third party. Today's Order applies these verification methods  e4to carrier switches that result from inbound calls, thus providing consumers who initiate calls  e4to carriers the same protection given to consumers who receive telemarketing calls. The Commission also applied the verification rules to all changes made in telecommunications carriers, including local carriers. (An exception was made, however, for wireless carriers since slamming is not currently a problem in that area.) In addition, the Commission applied the verification methods to requests for preferred carrier freezes, which provide an additional safeguard against slamming by requiring the local telephone carrier that executes a switch to confirm the switch with the customer. The Commission further required that solicitations for preferred carrier freezes be clear and explain to the consumer how such a freeze may be lifted. The Commission explained that, although preferred carrier freezes may protect consumers against slamming, the freezes may also be subject to anticompetitive abuses. The new rules are intended to address these concerns in a manner that protects consumer choice. The Commission also noted that its verification methods do not preempt state law; states must use these verification methods at a minimum but may add additional verification procedures for intrastate carrier changes. The new slamming rules will go into effect 70 days after publication in the Federal Register. The liability provisions, however, go into effect 90 days after publication. "#'0*0*0*%"  e' Additional Proposals The Commission asked for comment on further methods to take the profit out of slamming, including a proposal that would enable both the authorized carrier and the consumer to recover any charges paid to the unauthorized carrier. Under such an approach, for example, an unauthorized carrier that collects $30 from a consumer would be required to  ev4pay $60 to the authorized carrier, who would then refund $30 to the consumer. Other issues the Commission sought comment on include how carrier changes made by consumers using the Internet should be verified, whether carriers should submit to the FCC a report on the number of slamming complaints they receive, and a proposal requiring all carriers to register with the Commission.  e ' Consumer Network Initiatives The Common Carrier Bureau's Enforcement Division also today announced its new Consumer Network project, a broad plan to provide consumers with tools to better protect themselves from telephonerelated fraud, including slamming, as well as to provide consumers an easy means to file complaints. The Consumer Network will be implemented in three stages. First, beginning in January 1999, a new web site will allow consumers to file complaints electronically. (At present, all consumer complaints must be sent in writing to the Commission.) The new web site will also contain a variety of consumer protection information to help the public become aware of telephonerelated fraud and make more informed choices in the telecommunications marketplace. The second phase of the Consumer Network will permit consumers to file complaints over the telephone, including calls placed to the FCC's tollfree number. The third phase involves establishing an electronic interface with carriers. This interface should improve industry response time to complaints as well as speed FCC resolution of complaints by creating a seamless paperless environment, from the filing of a complaint to the resolution of the dispute. The final two phases are expected to be complete within nine months. Slamming is the FCC's largest area of telephonerelated complaint. Thus far in 1998, the Commission has handled nearly 20,000 such complaints. The Commission has also this  e 4year proposed forfeitures in connection with slamming that total nearly $13 million. Action by the Commission December 17, 1998, by Second Report and Order and Further Notice of Proposed Rulemaking (FCC 98-334). Chairman Kennard, Commissioners Ness  %u and Tristani, with Commissioner Furchtgott-Roth dissenting, Commissioner Powell concurring in part and dissenting in part, and Commissioners Ness, Furchtgott-Roth, Powell, and Tristani each issuing a separate statement. uFCC News media contact: Rochelle Cohen at (202) 4180253.  e (4Common Carrier Bureau contact:  Anita Cheng at (202) 4180996.  e(4TTY: (202) 4182555.