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November 17, 2011
VIA FIRST CLASS MAIL AND CERTIFIED MAIL,
RETURN RECEIPT REQUESTED
Resort Marketing Group
aka C. L. Cruises
24 N Washington Ave, #100
Batavia, IL 60510
RE: EB-11-TC-110
Dear Correspondent:
This is an official CITATION, issued by the Federal Communications
Commission (Commission or FCC) pursuant to section 503(b)(5) of the
Communications Act of 1934, as amended (Communications Act or Act), 47
U.S.C. S: 503(b)(5), for violations of the Act and the Commission's rules
that govern telephone solicitations, prerecorded and autodialed telephone
calls, and facsimile or "fax" transmissions. You are hereby on notice that
if you subsequently engage in any conduct of the type described in this
citation, including Attachment A hereto, in violation of section 227 of
the Act or sections 64.1200, 64.1601(e), or 68.318 of the Commission's
rules you and your company may be subject to further legal action,
including monetary fines (forfeitures).
Based on the record developed in this case, the Enforcement Bureau, acting
through its delegated authority, finds that Resort Marketing Group, aka C.
L. Cruises, initiated, or caused to be initiated, one or more calls, or
sent, or caused to be sent, one or more messages, and/or faxes in
violation of section 227 of the Communications Act and the Commission's
related rules. In this regard, one or more complaints have been filed
against you or your company for violations of section 227 of the Act
and/or our rules. Copies of the complaints are attached as Attachment C to
this citation. For your convenience, the violations asserted in the
complaints are checked below. Once you have identified the violation(s),
proceed to the associated section(s) of Attachment A (Telephone Consumer
Protection Act Violations) to obtain the legal requirements related to
each violation and then read the section titled "Responding to the
Citation" below, if you wish to respond. Because, future violations by you
or your company of the type identified in Attachment A could result in
fines, we encourage you to familiarize yourself with the other sections of
Attachment A so that you or your company can take appropriate steps to
ensure compliance with the Act and our rules.
FACSIMILE VIOLATIONS
* Unsolicited Fax Advertisement (See Attachment A, section I(A) - page
1)
* Incomplete Fax Header (See Attachment A, section I(B) - page 3)
* Insufficient Opt-Out Notice (See Attachment A, section I(C) - page 4)
* Opt-Out Request Not Honored (See Attachment A, section I(D) - page 5)
PRERECORDED AND AUTODIALED CALL VIOLATIONS
* Prerecorded or Autodialed Call to a Cell Phone, Emergency Line, Health
Care Facility, or Toll-Free Line (See Attachment A, section II(A) -
page 6)
* Prerecorded Call to a Residential Line (See Attachment A, section
II(B) - page 6)
* Prerecorded Identification Not Provided (See Attachment A, section
II(C) - page 8)
* Prerecorded Line Seizure (See Attachment A, section II(D) - page 8)
* Business Line Seizure (See Attachment A, section II(E) -page 8)
DO-NOT-CALL VIOLATIONS
* National Do-Not-Call (See Attachment A, section III(A) - page 8)
* Company-Specific Do-Not-Call (See Attachment A, section III(B) - page
10)
TIME OF DAY VIOLATION (See Attachment A, section IV - page 11)
CALLER IDENTIFICATION VIOLATION (See Attachment A, section V - page 12)
If, after receipt of this citation, you or your company again violates
section 227 of the Act or sections 64.1200, 64.1601(e), or 68.318 of the
Commission's rules in any manner or violates section 1.17 of our rules
(discussed below) when responding to this citation, the Commission may
impose monetary forfeitures not to exceed $16,000 for each such violation
or each day of a continuing violation.
RESPONDING TO THE CITATION
You may respond to this citation within 30 days from the date of this
letter either through (1) a written statement, (2) a teleconference
interview with the Commission's Telecommunications Consumers Division in
Washington, DC or (3) a personal interview at the Commission Field Office
nearest to your place of business. Your response should specify the
actions that you are taking to ensure that you do not violate the
Communications Act or the Commission's rules governing TCPA violations, as
described herein.
If you would like to arrange a teleconference or personal interview,
please contact Al McCloud at (202) 418-2499. Such teleconference or
interview must take place within 30 days of the date of this citation.
If you would like to submit a written response, including any supporting
documentation, you must send the response within 30 days of the date of
this citation to the address below.
Richard A. Hindman, Chief
Telecommunications Consumers Division
Enforcement Bureau
Federal Communications Commission
445 12th Street, S.W., Rm. 4-C224
Washington, D.C. 20554
Reference EB-11-TC-110 when corresponding with the Commission.
Reasonable accommodations for people with disabilities are available upon
request. Include a description of the accommodation you will need
including as much detail as you can. Also include a way we can contact you
if we need more information. Please allow at least 5 business days advance
notice; last minute requests will be accepted, but may be impossible to
fill. Send an e-mail to fcc504@fcc.gov or call the Consumer & Governmental
Affairs Bureau:
For sign language interpreters, CART, and other reasonable accommodations:
202-418-0530 (voice), 202-418-0432 (tty);
For accessible format materials (braille, large print, electronic files,
and audio
format): 202-418-0531 (voice), 202-418-7365 (tty).
If you choose to respond to this citation, be advised that it is a
violation of section 1.17 of the Commission's rules (47 C.F.R. S: 1.17)
for any person or a staff member of that person to make any false or
misleading written or oral statement of fact. Specifically, no person
shall:
(1) In any written or oral statement of fact, intentionally provide
material factual information that is incorrect or intentionally omit
material information that is necessary to prevent any material factual
statement that is made from being incorrect or misleading; and
(2) In any written statement of fact, provide material factual information
that is incorrect or omit material information that is necessary to
prevent any material factual statement that is made from being incorrect
or misleading without a reasonable basis for believing that any such
material factual statement is correct and not misleading.
Further, the knowing and willful making of any false statement, or the
concealment of any material fact, in reply to this citation is punishable
by fine or imprisonment under 18 U.S.C. S: 1001.
If you or your company violates section 1.17 of the Commission's rules or
the criminal statute referenced above, you may be subject to further legal
action, including monetary fines pursuant to section 503 of the
Communications Act.
Under the Privacy Act of 1974, 5 U.S.C. S: 552a(e)(3), we are informing
you that the Commission's staff will use all relevant material information
before it, including information that you disclose in your interview or
written statement, to determine what, if any, enforcement action is
required to ensure your compliance with the Communications Act and the
Commission's rules.
Thank you in advance for your anticipated cooperation.
Sincerely,
Richard A. Hindman, Chief
Telecommunications Consumers Division
Enforcement Bureau
Federal Communications Commission
Enclosures
47 U.S.C. S: 227; 47 C.F.R. S:S: 64.1200, 64.1601(e), 68.318. A copy of
these provisions is enclosed for your convenience. Section 227 was added
to the Communications Act by the Telephone Consumer Protection Act of 1991
and is most commonly known as the TCPA. The TCPA and the Commission's
rules restrict a variety of practices that are associated with telephone
solicitation and the use of the telephone network to deliver unsolicited
advertisements or prerecorded and autodialed telephone calls.
This citation is being issued to the company named above and includes all
d/b/a entities and any other entity names used by the company as well as
its owners, principals, and officers. Accordingly, all references in this
citation to the named company also include all d/b/a entities and any
other entity names used by the company and its owners, principals, and
officers.
2
FEDERAL COMMUNICATIONS COMMISSION
WASHINGTON, D.C. 20554