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                                   Before the

                       Federal Communications Commission

                             Washington, D.C. 20554


                        )                               
                                                        
                        )   File No. EB-08-TC-1066      
     In the Matter of                                   
                        )   NAL/Acct. No. 200832170025  
     AT&T Inc.                                          
                        )   FRN: 0007748817             
                                                        
                        )                               


                                     ORDER

   Adopted: December 19, 2008 Released: December 22, 2008

   By the Enforcement Bureau:

    1. In this Order, we adopt the attached Consent Decree entered into
       between the Enforcement Bureau ("Bureau") and AT&T Inc ("AT&T"). The
       Consent Decree cancels a Notice of Apparent Liability for Forfeiture
       ("NAL") and terminates a subsequent investigation by the Bureau
       against AT&T for possible violations of section 1.717 of the
       Commission's rules regarding AT&T's failure to respond to informal
       consumer complaints.

    2. The Bureau and AT&T have negotiated the terms of the Consent Decree
       that resolve these matters. A copy of the Consent Decree is attached
       hereto and incorporated by reference.

    3. After reviewing the terms of the Consent Decree and evaluating the
       facts before us, we find that the public interest would be served by
       adopting the Consent Decree, which terminates the investigation and
       cancels the NAL.

    4. In the absence of material new evidence relating to this matter, we
       conclude that our investigation raises no substantial or material
       questions of fact as to whether AT&T possesses the basic
       qualifications, including those related to character, to hold or
       obtain any Commission license or authorization.

    5. Accordingly, IT IS ORDERED that, pursuant to sections 4(i) and 503(b)
       of the Communications Act of 1934, as amended,  and sections 0.111 and
       0.311 of the Commission's Rules, the Consent Decree attached to this
       Order IS ADOPTED.

    6. IT IS FURTHER ORDERED that the above-captioned investigation IS
       TERMINATED and the Notice of Apparent Liability for Forfeiture IS
       CANCELLED.

    7. IT IS FURTHER ORDERED that AT&T shall make its voluntary contribution
       to the United States Treasury, as specified in the Consent Decree, by
       mailing a check or similar instrument payable to the order of the
       Federal Communications Commission, to Federal Communications
       Commission, P.O. Box 979088, St. Louis, MO 63197-9000. Payment by
       overnight mail may be sent to U.S. Bank - Government Lockbox #979088,
       SL-MO-C2-GL, 1005 Convention Plaza, St. Louis, MO 63101. Payment by
       wire transfer may be made to ABA Number 021030004, receiving bank
       TREAS/NYC, and account number 27000001. For payment by credit card, an
       FCC Form 159 (Remittance Advice) must be submitted.  When completing
       the FCC Form 159, enter the NAL/Account number in block number 23A
       (call sign/other ID), and enter the letters "FORF" in block number 24A
       (payment type code). AT&T Inc. will also send electronic notification
       on the date said payment is made to Leon.Jackler@fcc.gov.

    8. IT IS FURTHER ORDERED that a copy of this Order and Consent Decree
       shall be sent by first class certified mail, return receipt requested,
       to  Anisa Latif, AT&T, Inc., 1120 20th Street, NW, Suite 1000,
       Washington, D.C. 20036.

   FEDERAL COMMUNICATIONS COMMISSION

   Kris Anne Monteith

   Chief, Enforcement Bureau

                                   Before the

                       Federal Communications Commission

                             Washington, D.C. 20554


                        )                               
                                                        
                        )   File No. EB-08-TC-1066      
     In the Matter of                                   
                        )   NAL/Acct. No. 200832170025  
     AT&T Inc.                                          
                        )   FRN: 0007748817             
                                                        
                        )                               


                                 CONSENT DECREE

   The Enforcement Bureau ("Bureau") and AT&T Inc. ("AT&T"  or the
   "Company"), by their authorized representatives, hereby enter into this
   Consent Decree for the purpose of terminating the Enforcement Bureau's
   investigation and Notice of Apparent Liability for Forfeiture ("NAL") by
   the Bureau against AT&T for possible violations of section 1.717 of the
   Commission's rules regarding AT&T's failure to respond to informal
   consumer complaints.

   I. DEFINITIONS

    1. For the purposes of this Consent Decree, the following definitions
       shall apply:

    a. "Act" means the Communications Act of 1934, as amended, 47 U.S.C.
       S: 151 et seq.

    b. "AT&T" means AT&T Inc. and any affiliate, d/b/a,
       predecessor-in-interest, parent companies and any direct or indirect
       subsidiaries of such parent companies, or other affiliated companies
       or businesses and their successors and assigns.

    c. "Bureau" means the Enforcement Bureau of the Federal Communications
       Commission.

    d. "Commission" and "FCC" mean the Federal Communications Commission and
       all of its bureaus and offices.

    e. "Compliance Plan" means the program described in this Consent Decree
       at paragraph 10.

    f. "Effective Date" means the date on which the Commission releases the
       Adopting Order.

    g. "Investigation" means the investigation initiated by the Bureau
       regarding whether AT&T violated of section 1.717 of the Commission's
       rules regarding AT&T's failure to respond to informal consumer
       complaints.

    h. "NAL" means Notice of Apparent Liability for Forfeiture DA 08-428
       (February 19, 2008).

    i. "Order" or "Adopting Order" means an Order of the Commission adopting
       the terms of this Consent Decree without change, addition, deletion,
       or modification.

    j. "Operating Companies" means the telecommunications carrier affiliates
       of AT&T Inc.

    k. "Parties" means AT&T and the Bureau.

    l. "Rules" means the Commission's regulations found in Title 47 of the
       Federal Regulations.

   II. BACKGROUND

    2. Pursuant to section 1.717 of the Commission's Rules, "the Commission
       will forward informal complaints to the appropriate carrier for
       investigation. The carrier will, within such time as may be
       prescribed, advise the Commission in writing, with a copy to the
       complainant, of its satisfaction of the complaint or of its refusal or
       inability to do so."

    3. On February 19, 2008, the Bureau issued a Notice of Apparent Liability
       for Forfeiture ("NAL") against AT&T for apparent violations of section
       1.717 of the Commission's rules and proposing that AT&T be held liable
       for a forfeiture of ninety-six thousand dollars ($96,000) under
       section 503(b)(1)(B) of the Act. The NAL ordered the Company either to
       pay the proposed forfeiture or file a written response within thirty
       (30) days of the NAL release date stating why the proposed forfeiture
       should be reduced or canceled.

    4. Subsequently, on March 5, 2008 the Bureau commenced an investigation
       of possible additional violations of Section 1.717 of the Commission's
       rules by AT&T.

    5. On September 5, 2008, AT&T filed its response to the NAL.

   III. TERMS OF AGREEMENT

    6. Adopting Order. The Parties agree that the provisions of this Consent
       Decree shall be subject to final approval by the Bureau by
       incorporation of such provisions by reference in the Adopting Order
       without change, addition, modification, or deletion.

    7. Jurisdiction. AT&T agrees that the Bureau has jurisdiction over it and
       the matters contained in this Consent Decree and has the authority to
       enter into and adopt this Consent Decree.

    8. Effective Date: Violations. The Parties agree that this Consent Decree
       shall become effective on the date on which the FCC releases the
       Adopting Order. Upon release, the Adopting Order and this Consent
       Decree shall have the same force and effect as any other Order of the
       Bureau. Any violation of the Adopting Order or of the terms of this
       Consent Decree shall constitute a separate violation of a Bureau
       Order, entitling the Bureau to exercise any rights and remedies
       attendant to the enforcement of a Commission Order.

    9. Termination of Investigation. In express reliance on the covenants and
       representations in this Consent Decree and to avoid further
       expenditure of public resources, the Bureau  agrees to terminate its
       investigation and to cancel its NAL. In consideration for the
       termination of said investigation and  cancellation of the NAL, AT&T
       agrees to the terms, conditions, and procedures contained herein. The
       Bureau further agrees that in the absence of new material evidence,
       the Bureau, will not use the facts developed in this investigation or
       the NAL through the Effective Date of the Consent Decree, or the
       existence of this Consent Decree, to institute, on its own motion, any
       new proceeding, formal or informal, or take any action on its own
       motion against AT&T concerning AT&T's alleged failure to timely
       respond as required by Section 1.717 of the Commission's rules to the
       informal complaints that were the subject of the investigation and the
       NAL. The Bureau also agrees that it will not use the facts developed
       in this investigation or the NAL to institute on its own motion any
       proceeding, formal or informal, or take any action on its own motion
       against AT&T concerning any alleged failure by AT&T to timely respond
       to any informal complaint as required by Section 1.717 of the
       Commission's rules served on AT&T by the Commission prior to the
       Effective Date of this Consent Decree. The Bureau also agrees that it
       will not use the facts developed in this investigation or the NAL
       through the Effective Date of this Consent Decree, or the existence of
       this Consent Decree, to institute on its own motion any proceeding,
       formal or informal, or take any action on its own motion against AT&T
       with respect to AT&T's basic qualifications, including its character
       qualifications, to be a Commission licensee or authorized common
       carrier.

   10. Compliance Plan. Within 30 calendar days of the Effective Date , AT&T
       agrees to implement a Compliance Plan that includes, at a minimum, the
       following components:

     a. Designated Contact. AT&T will designate a Director level manager to
        oversee its Operating Companies informal complaint processes, to
        ensure timely responses to all informal complaints served by the
        Commission pursuant to section 1.717 of the Commission rules, and to
        ensure compliance with the Compliance Plan.

     b. Electronic Service of Complaints. AT&T will designate a single
        informal complaints system for all informal complaints received
        electronically from the Commission relating to an Operating Company.
        AT&T will submit all responses thereto for the Operating Companies to
        the Commission via that system.

     c. Training Program. AT&T shall provide annual informal complaint
        training to all employees responsible for coordinating responses to
        FCC informal complaints.

     d. Review.  AT&T will review a sample of informal complaints on at least
        a bi-annual basis to verify that a timely response was submitted to
        the Commission.

     e. Reporting.  AT&T shall report any failure to respond to an informal
        complaint to the Bureau within thirty (30) days after the discovery
        of the failure. In such cases, AT&T shall simultaneously respond to
        the underlying complaint or provide an explanation of its failure to
        do so. AT&T shall certify at the end of the two (2) year term that it
        is in compliance with the terms of the Plan. Such certification must
        be mailed within fifteen (15) days after the two-year anniversary of
        the Effective Date of this Consent Decree to the Chief,
        Telecommunications Consumers Division, Enforcement Bureau, Federal
        Communications Commission, 445 12th Street, S.W. Room 4-C244,
        Washington, D.C. 20554, and must include the file number listed
        above. AT&T will also send an electronic copy of its certification to
        other Telecommunications Consumers Division staff as directed by the
        Division Chief.

     f. Termination Date.  Unless stated otherwise, the requirements of this
        Consent Decree will expire twenty four (24) months after the
        Effective Date.

   11. Section 208 Complaints: Subsequent Investigations. Except as set forth
       in Paragraph 9 of this Consent Decree, nothing in this Consent Decree
       shall prevent the Commission or its delegated authority from
       adjudicating complaints filed pursuant to section 208 of the Act
       against AT&T or its affiliates for alleged violations of the Act, or
       for any other type of alleged misconduct, regardless of when such
       misconduct took place.  The Commission's adjudication of any such
       complaint will be based solely on the record developed in that
       proceeding.  Except as expressly provided in this Consent Decree, this
       Consent Decree shall not prevent the Commission from investigating new
       evidence of noncompliance by AT&T of the Act, the rules, or the Order.

   12. Voluntary Contribution. AT&T agrees that it will make a voluntary
       contribution to the United States Treasury in the amount of six
       thousand dollars ($6,000.00). The payment will be made within thirty
       (30) calendar days after the Effective Date of the Adopting Order. The
       payment must be made by check or similar instrument, payable to the
       order of the Federal Communications Commission. The payment must
       include the NAL/Account Number and FRN Number referenced in the
       caption to the Adopting Order. Payment by check or money order may be
       mailed to Federal Communications Commission, P.O. Box 979088, St.
       Louis, MO 63197-9000. Payment by overnight mail may be sent to U.S.
       Bank - Government Lockbox #979088, SL-MO-C2-GL, 1005 Convention Plaza,
       St. Louis, MO 63101. Payment[s] by wire transfer may be made to ABA
       Number 021030004, receiving bank TREAS/NYC, and account number
       27000001. For payment by credit card, an FCC Form 159 (Remittance
       Advice) must be submitted.  When completing the FCC Form 159, enter
       the NAL/Account number in block number 23A (call sign/other ID), and
       enter the letters "FORF" in block number 24A (payment type code). AT&T
       will also send electronic notification on the date said payment is
       made to Leon.Jackler@fcc.gov.

   13. Waivers. AT&T waives any and all rights it may have to seek
       administrative or judicial reconsideration, review, appeal or stay, or
       to otherwise challenge or contest the validity of this Consent Decree
       and the Order adopting this Consent Decree, provided the Commission
       issues an Order adopting the Consent Decree without change, addition,
       modification, or deletion. AT&T shall retain the right to challenge
       Commission interpretation of the Consent Decree or any terms contained
       herein. If either Party (or the United States on behalf of the
       Commission) brings a judicial action to enforce the terms of the
       Adopting Order, neither AT&T nor the Commission shall contest the
       validity of the Consent Decree or the Adopting Order, and AT&T shall
       waive any statutory right to a trial de novo. AT&T hereby agrees to
       waive any claims it may otherwise have under the Equal Access to
       Justice Act, 5 U.S.C. S: 504 and 47 C.F.R. S: 1.1501 et seq., relating
       to the matters addressed in this Consent Decree.

   14. Severability. The Parties agree that if any of the provisions of the
       Adopting Order or the Consent Decree shall be invalid or
       unenforceable, such invalidity or unenforceability shall not
       invalidate or render unenforceable the entire Adopting Order or
       Consent Decree, but rather the entire Adopting Order or Consent Decree
       shall be construed as if not containing the particular invalid or
       unenforceable provision or provisions, and the rights and obligations
       of the Parties shall be construed and enforced accordingly. In the
       event that this Consent Decree in its entirety is rendered invalid by
       any court of competent jurisdiction, it shall become null and void and
       may not be used in any manner in any legal proceeding.

   15. Subsequent Rule or Order. The Parties agree that if any provision of
       the Consent Decree conflicts with any subsequent rule or Order adopted
       by the Commission (except an Order specifically intended to revise the
       terms of this Consent Decree to which AT&T does not expressly consent)
       that provision will be superseded by such Commission rule or Order.

   16. Successors and Assigns. AT&T agrees that the provisions of this
       Consent Decree shall be binding on its successors, assigns, and
       transferees.

   17. Final Settlement. The Parties agree and acknowledge that this Consent
       Decree shall constitute a final settlement between the Parties. The
       Parties further agree that this Consent Decree does not constitute
       either an adjudication on the merits or a factual or legal finding or
       determination regarding any compliance or noncompliance with the
       requirements of the Act or the Commission's Rules and Orders. The
       Parties agree that this Consent Decree is for settlement purposes only
       and that by agreeing to this Consent Decree, AT&T does not admit or
       deny noncompliance, violation or liability for violating the Act,
       Commission's Rules or Orders in connection with the matters that are
       the subject of this Consent Decree.

   18. Modifications. This Consent Decree cannot be modified without the
       advance written consent of both Parties.

   19. Paragraph Headings. The headings of the Paragraphs in this Consent
       Decree are inserted for convenience only and are not intended to
       affect the meaning or interpretation of this Consent Decree.

   20. Authorized Representative. Each party represents and warrants to the
       other that it has full power and authority to enter into this Consent
       Decree.

   21. Counterparts. This Consent Decree may be signed in any number of
       counterparts (including by facsimile), each of which, when executed
       and delivered, shall be an original, and all of which counterparts
       together shall constitute one and the same fully executed instrument.


     ________________________________              
                                                   
     Kris Anne Monteith                            
                                                   
     Chief                                         
                                                   
     Enforcement Bureau                            
                                                   
     ________________________________              
                                                   
     Date                                          
                                                   
     ________________________________              
                                                   
     Gary Phillips                                 
                                                   
     General Attorney, Associate General Counsel   
                                                   
     AT&T Inc.                                     
                                                   
     ________________________________              
                                                   
     Date                                          


   47 U.S.C. S: 154(i), 503(b).

   47 C.F.R. S:S: 0.111, 0.311.

   Notice of Apparent Liability for Forfeiture, DA 08-428 (February 19,
   2008).

   47 C.F.R. 1.717.

   47 C.F.R. 1.717.

   Notice of Apparent Liability for Forfeiture, DA 08-428 (February 19,
   2008).

   In its response, AT&T asserted that had timely responded to all the
   informal complaints referenced in the NAL.

   Federal Communications Commission DA 08-2729

   1

   6

   Federal Communications Commission DA 08-2729