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STATEMENT OF
COMMISSIONER JONATHAN S. ADELSTEIN
Re: AT&T Inc., Compliance with the Commission's Rules and Regulations
Governing Customer Proprietary Network Information, File Nos.
EB-05-TC-047, EB-06-TC-059, Order.
A consumer's telephone call records include some of the most private
personal information about an individual. Access to telephone records can
show who people are calling and for how long. For all practical purposes,
it is like picking someone's brain about their friends, plans or business
dealings. People are extremely guarded about their privacy, and Congress
recognized the sensitivity of this information in the Telecommunications
Act of 1996 when it prohibited phone companies from using or disclosing
CPNI without the customer's approval. It charged the Commission with
enforcing this privacy protection and the Commission previously adopted a
set of rules designed to ensure that telephone companies have effective
safeguards in place.
In this case, AT&T has commendably self-reported some of its failures in
its compliance mechanisms and has agreed to adopt a compliance plan so
that consumers are appropriately notified about the Commission's privacy
rules. I support this Order because consistent enforcement is essential to
promote compliance with our consumer privacy rules. It is also important
for the Commission to move ahead with our pending rulemaking on our
consumer privacy rules for telephone companies. When we opened that
proceeding earlier this year, it was apparent that telephone records were
widely available on the Internet, even though telephone companies are
required to have firewalls in place to protect consumers' private
information. That proceeding, adopted at the urging of a watchful public
interest group, the Electronic Privacy Information Center, provides us an
important opportunity to find ways to tighten our rules and provide
greater security for these sensitive consumer records. We must not lose
sight of that opportunity to ensure that we have sufficiently strong
consumer privacy rules in place and that phone companies are employing
effective safeguards to shield this data from harm. Every provider should
be on notice that this is at the top of our agenda, we are watching
closely and will take the action necessary to protect consumers' privacy,
and we expect them to do the same.
Federal Communications Commission FCC 06-100