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Media Contact: 
Will Wiquist, (202) 418-0509
will.wiquist@fcc.gov
For Immediate Release
FCC FINES TELECOM PROVIDER $1.6 MILLION FOR ADDING 
UNAUTHORIZED CHARGES AND FEES TO CONSUMERBILLS
--
WASHINGTON, March 9, 2016 – The Federal Communications Commission today announced a 
$1.6 million fine against Net One International, a Florida-based long distance carrier, for billing 
consumers for unauthorized charges and fees, a practice known as “cramming.”  The Commission 
is committed to combating cramming because this unjust, unreasonable, and illegal
practice results in consumers paying for services they never requested or received, forcing them 
to expend significant time and effort to request refunds or cancel these unauthorized charges.
  
“No consumer should be charged for phone services that they canceled or never requested in the 
first place,” said Enforcement Bureau Chief Travis LeBlanc. “We encourage all consumers who 
have been charged by their phone company for services that they did not authorize to contact the 
Commission.”
The FCC’s Enforcement Bureau reviewed over 100 consumer complaints filed with the agency as 
well as the Better Business Bureau against Net One.  Consumers complained that Net One 
continued to charge them for services and “late fees” after they cancelled service and paid all final 
bills. Net One then refused to let consumers close their accounts until they paid these 
unauthorized charges and fees.  In many cases, consumers contacted Net One repeatedly about 
the unauthorized billings, but were unable to resolve the issue until after they filed a 
complaint.  Net One continued to engage in cramming despite repeated warnings from the FCC 
that such actions violated the law.   
Today’s Forfeiture Order affirms a Notice of Apparent Liability for Forfeiture issued by the 
Commission in July 2014 against Net One proposing a $1.6 million forfeiture for the same 
unlawful practices. 
For more information about the FCC’s rules protecting consumers from unauthorized charges on 
telephone bills, see the FCC consumer guides regarding cramming at http://go.usa.gov/cyvhH.
To file a complaint with the FCC, go to https://consumercomplaints.fcc.gov or contact the FCC’s 
Consumer Center by calling 1-888-CALL-FCC (1-888-225-5322) voice or 1-888-TELL-FCC (1-
888-835-5322) TTY; faxing 1-866-418-0232; or by writing to:
Federal Communications Commission
Consumer and Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th Street, SW
Washington, DC 20554
The fine, formally known as a Forfeiture Order, is available at:  
https://apps.fcc.gov/edocs_public/attachmatch/FCC-16-27A1.pdf  
Action by the Commission March 8, 2016 by Forfeiture Order (FCC 16-27). Chairman Wheeler 
and Commissioners Clyburn, Rosenworcel, and Pai approving.  Commissioner O’Rielly 
concurring in part, dissenting in part and issuing a statement.
###
Office of Media Relations: (202) 418-0500
TTY: (888) 835-5322
Twitter: @FCC
www.fcc.gov/office-media-relations
This is an unofficial announcement of Commission action.  Release of the full text of a Commission order constitutes 
official action.  See MCI v. FCC, 515 F.2d 385 (D.C. Cir. 1974).