Click here for Adobe Acrobat version
Click here for Microsoft Word version

******************************************************** 
                      NOTICE
********************************************************

This document was converted from Microsoft Word.

Content from the original version of the document such as
headers, footers, footnotes, endnotes, graphics, and page numbers
will not show up in this text version.

All text attributes such as bold, italic, underlining, etc. from the
original document will not show up in this text version.

Features of the original document layout such as
columns, tables, line and letter spacing, pagination, and margins
will not be preserved in the text version.

If you need the complete document, download the
Microsoft Word or Adobe Acrobat version.

*****************************************************************
FOR IMMEDIATE RELEASE: NEWS MEDIA CONTACT:

July 1, 2014 Mark Wigfield, 202-418-0253

E-mail: mark.wigfield@fcc.gov

FCC INVESTIGATES CRAMMING COMPLAINTS AGAINST T-MOBILE



Washington, DC - The Federal Communications Commission announced today that it is investigating complaints that T-Mobile billed its customers for millions of dollars in unauthorized third-party subscriptions and premium text messaging services. The FCC has coordinated its investigation with the Federal Trade Commission (FTC), which today filed a lawsuit against T-Mobile concerning the company's placement of unauthorized charges on customer's mobile phone bills -- a practice known as "cramming."

"Consumers should not be charged for services that they did not order," said Travis LeBlanc, Acting Chief the FCC's Enforcement Bureau. "We will coordinate our investigation with the FTC, and use our independent enforcement authority to ensure a thorough, swift, and just resolution of the numerous complaints against T-Mobile."

Numerous T-Mobile subscribers have filed complaints with the FCC and the FTC alleging that unauthorized charges for unwanted third-party services were added to their T-Mobile wireless telephone bills. The unwanted charges included billing for ringtones, wallpapers, and text message subscriptions to services providing horoscopes, flirting tips, and celebrity gossip.

During the past four years, the FCC has taken nine enforcement actions against companies for cramming that have totaled more than $33 million in proposed fines to the U.S. Treasury.

For more information about the FCC's rules protecting consumers from unauthorized charges on phone bills, see the FCC consumer guide, Cramming - Unauthorized, Misleading, or Deceptive Charges Placed on Your Telephone Bill [HYPERLINK: http://www.fcc.gov/guides/cramming-unauthorized-misleading-or-deceptive-charges-placed-your-telephone-bill]. For information about other communications issues, visit the FCC's Consumer website [HYPERLINK: http://www.fcc.gov/consumers], or contact the FCC's Consumer Center by calling 1-888-CALL-FCC (1-888-225-5322) voice or 1-888-TELL-FCC (1-888-835-5322) TTY; faxing 1-866-418-0232; or by writing to:

Federal Communications CommissionConsumer and Governmental Affairs BureauConsumer Inquiries and Complaints Division445 12th Street, SWWashington, DC 20554

-FCC-