DISABILITY RIGHTS EDUCATION AND DEFENSE FUND 2212 - 6th Street Berkeley, CA 94710 (510) 644-2555 June 22, 1998 Federal Communications Commission Office of the Secretary, 1919 M Street, NW, Room 222 Washington, D.C. 20554 REGARDING WT Docket No. 96-198, IMPLEMENENTING Section 255 of the Telecommunications Act of 1996 Dear Sir/Madam: The Disability Rights Education and Defense Fund strongly urges the FCC to take the following positions in this regulation: 1. The FCC should fully adopt the Access Board Guidelines, for both manufacturers and service providers! These guidelines are needed to provide clear guidance on the obligations of companies to make their products and services accessible. 2. We strongly oppose the "cost recovery" concept. The FCC proposes to allow companies to be able to consider whether they will be able to recover the costs of providing access, and the extent to which they will be able to market an accessible product. These factors may allow a company to get out of its access obligations merely because the market for certain accessible products may be smaller. This goes against the whole purpose of Section 255. Section 255 was intended to require access to people with disabilities because market forces alone were not enough to ensure that access. Allowing a company to consider whether it will recoverthe costs of achieving such access has never been permitted under other disability laws. Allowing this as a "readily achievable" factor would defeat the purposes of Section 255. The only reason we needed an accessibility law such as Section 255 is because the market did not respond to the needs of people with disabilities. 3. We support Enhanced Services. 4. We strongly support a complaint process with no filing fees and no time limits. Companies must allow complaints in alternative format; and require accessible company contact points (such as via TTY). Yours truly, Marilyn Golden Policy Analyst ___________________________ Marilyn Golden mgolden@wli.net Disability Rights Education and Defense Fund Please note! New e-mail address above.