DA 00-1262						                                     June 8, 2000


TELEPHONE CUSTOMER SERVICE PUBLIC FORUM AGENDA

	The FCC's Consumer Information Bureau (CIB) will hold a Telephone Customer Service 
Public Forum on Friday, June 9, 2000, from 9:00 am to 12:30 pm in the FCC's Commission 
Meeting Room at 445 12th Street, SW, Washington, DC.

The forum will begin with opening remarks by FCC Chairman William E. Kennard, who 
will present the results of a one-month study recently conducted by the Commission's Consumer 
Center on telephone customer service center complaints.  Moderated by Lorraine Miller, CIB's 
Bureau Chief, consumers and consumer organizations -- including WRC-TV's consumer 
reporter, Liz Crenshaw, and representatives from the senior, Hispanic and disability communities 
-- will share their customer service experiences, challenging local, long distance and wireless 
telephone companies to initiate efforts to better serve consumers. Other participants include:  

Stephen Jones, Director of Bureau Network Division, Better Business Bureau
Jim Hurt, Director of Consumers Utility Counsel, Georgia Governor's 
Office of Consumer Affairs
Shirley Rooker, President, Call for Action
Nancy Brockway, Commisioner, New Hampshire Public Utilities Commission
Charlie Crawford, Executive Director, American Council of the Blind
Claude Stout, Executive Director, Telecommunications for the Deaf, Inc.
Gloria Verduzco, Hispanic Consumer
John Goodman, President, e-Satisfy

Discussions will include: Consumer Center Study: Fact Gathering Process, Consumer 
Group Experiences, Special Constituency Issues, and What is Good Customer Service?  
Following the panel discussions, there will be a question and answer session.
  
The forum is open to the public and seating will be available on a first come, first served 
basis.  The event will be accessible in live video, audio and captioning formats through the 
FCC's website at http://www.fcc.gov/realaudio/.  A transcript of the forum will be available 10 
business days after the event on the FCC's Internet site.  The URL address for the FCC's Home 
Page is http://www.fcc.gov.    

CIB contact: Janice Wise at (202) 418-8165 (voice), or (202) 418-1169 (TTY).

News media contacts: Maureen Peratino, (202) 418-0506 and Audrey Spivack, (202) 
418-0512.
- FCC -


		
	PUBLIC NOTICE
	Federal Communications Commission
	445 12th St., S.W.
	Washington, D.C. 20554