DA 00-1209							June 1, 2000
FCC TO HOLD TELEPHONE CUSTOMER SERVICE PUBLIC FORUM

	In its continuing effort to address consumer concerns, the FCC's Consumer Information 
Bureau (CIB) will hold a Telephone Customer Service Public Forum on Friday, June 9, 2000, 
from 9:00 am to 12:30 pm.  The forum will unveil the results of a one-month study conducted by 
the Commission's Consumer Center analyzing complaints on telephone customer service 
operations. 

Moderated by Lorraine Miller, CIB's Bureau Chief, consumers and consumer 
organizations -- including WRC-TV's consumer reporter, Liz Crenshaw, and representatives 
from the senior, Hispanic and disability communities -- will share their customer service 
experiences, challenging local, long distance and wireless telephone companies to initiate efforts 
to better serve consumers.  An open floor discussion will follow these presentations, providing 
audience participation.
  
As more and more companies begin to offer consolidated telecommunications services, 
Chairman Kennard cited the forum as "a timely opportunity to focus on customer service 
satisfaction." 

The forum will be held in the FCC's Commission Meeting Room at 445 12th Street, SW, 
Washington, DC.  It is open to the public and seating will be available on a first come, first 
served basis.  The event will be accessible in live video, audio and captioning formats through 
the FCC's website at http://www.fcc.gov/realaudio/.  A transcript of the forum will be available 
10 business days after the event on the FCC's Internet site.  The URL address for the FCC's 
Home Page is http://www.fcc.gov.  Transcripts may also be obtained from the FCC's duplicating 
contractor, International Transcription Service (ITS), 1231 20th Street, NW, Washington, DC 
20036, by calling ITS at (202) 857-3800, TTY (202) 293-8810, or faxing them at (202) 857-
3805.  

Audio and video tapes of the forum may be purchased from Infocus, 341 Victory Drive, 
Herndon, VA 20170, by calling (703) 834-0100, or faxing (703) 834-0111.

For additional information or to request reasonable accommodations, please contact 
Janice Wise at (202) 418-8165 (voice), or (202) 418-1169 (TTY).

News media contacts: Maureen Peratino, (202) 418-0506 and Audrey Spivack, (202) 
418-0512.


- FCC -




		
	PUBLIC NOTICE
	Federal Communications Commission
	445 12th St., S.W.
	Washington, D.C. 20554