PUBLIC NOTICE
FEDERAL COMMUNICATIONS COMMISSION
1919 M STREET, N.W.
WASHINGTON, D.C. 20554                                                     

News media information 202/418-0500     Fax-On-Demand  202/418-2830     Internet:  http://www.fcc.gov    ftp.fcc.gov


                                                    Released: April 5, 1996



           FCC POLICY FOR HANDLING COMPLAINTS OF INTERFERENCE
                      TO HOME ELECTRONICS EQUIPMENT


Each year the FCC receives thousands of complaints of interference to televisions, radios,
audio systems, telephones, and other home electronics equipment.  In most instances the FCC
cannot resolve the problem because the cause of this interference is the design or construction
of these products and not a violation of any FCC rule.

To help consumers deal with these interference problems, basic information concerning
interference solutions is now available on the Internet through the FCC Compliance and
Information Bureau Home Page.  This basic information includes the CIB Interference
Handbook and the CIB Telephone Interference Bulletin.  The CIB Interference Handbook
includes a list of equipment manufacturers who provide specific assistance with interference
problems.  The list also is available through the Commission's Fax on Demand at 202-418-
2830.  Callers should request document number 6904.

Involving dealers and manufacturers in the resolution process should give them knowledge of
the problems and provide both the opportunity and incentive to protect their products through
customer service.

At the same time, however, it should be emphasized that the Compliance and Information
Bureau will continue to take appropriate enforcement action where it has been determined that
the interference is caused by violations of the Communications Act or the Commission's rules
or policies.

For further information, contact Compliance and Information Bureau, John R. Winston (202-
418-1100) or Dan S. Emrick (202-418-1170).