This News Release: Text | Acrobat
Attachment: Twelve Performance Measurements
Statements: Powell |
||Federal Communications Commission
445 12th Street, S.W.
Washington, D.C. 20554
|News media information 202 / 418-0500
This is an unofficial announcement of Commission action. Release of the full text of a Commission order constitutes official action. See MCI v. FCC. 515 F 2d 385 (D.C. Circ 1974).
|FOR IMMEDIATE RELEASE:
November 8, 2001
||NEWS MEDIA CONTACT:|
Michael Balmoris 202-418-0253
FCC SEEKS TO ESTABLISH NATIONAL PERFORMANCE STANDARDS FOR TELECOM CARRIERS' WHOLESALE OPERATIONS
Proposal Seeks to Provide Greater Consistency, Certainty and Clarity
Washington, D.C. - Today, the Federal Communications Commission (FCC)
began a rulemaking proceeding to establish a core set of national performance
measurements and standards for incumbent local exchange carriers (LECs). The Notice
of Proposed Rulemaking (NPRM) seeks to identify a list of key performance
measurements and standards for evaluating an incumbent LEC's performance in
provisioning wholesale facilities and services to competitors.|
The NPRM adopted today offers for comment a set of 12 specific performance
measurements and seeks comment on related issues of implementation, reporting
requirements, and enforcement mechanisms (the specific set of performance
measurements is attached).
With today's action, the Commission seeks to accomplish the following three
- Create certainty in the marketplace by providing all carriers with bright line
guidance about whether an incumbent LEC has provided interconnection,
collocation and access to unbundled network elements (UNEs) in a
- Reduce reporting costs and minimize regulatory burdens by streamlining,
standardizing, and simplifying the potentially divergent federal and state
regulatory requirements; and,
- Establish specific enforcement policies or guidelines, including self-
effectuating remedies for responding to violations of any national
measurements and standards that the Commission adopts.
CC Docket No. 01-318
Action by the Commission, November 8, 2001, by Notice of Proposed
Rulemaking (FCC 01-331). Chairman Powell, and Commissioners Abernathy, Copps
and Martin, with Powell, Copps and Martin issuing separate statements
Common Carrier Bureau Staff Contact: Cathy Carpino at 202-418-1580
News about the Federal Communications Commission can also be found
on the Commission's web site www.fcc.gov.
TWELVE PERFORMANCE MEASUREMENTS
Following are the 12 metrics the Commission has set forth for comment to measure an
incumbent LEC's ability to provide pre-ordering, ordering, provisioning, repair and
maintenance functions that competitors use to interconnect, collocate or obtain access to
unbundled network elements. However, the Commission also requests comment on whether
other measurements and standards would be more effective and less burdensome.
- OSS Pre-Order Interface Response Timeliness: Measures whether an incumbent's
pre-ordering systems provide reasonably prompt response times.
- Order Notifier Timeliness: Measures the amount of time it takes an incumbent to
send a notice either confirming whether an order placed by a competitor has been
accepted and indicating the date on which the requested service will be provisioned
(FOC Timeliness) or informing the competitor that an order has been rejected (Reject
- Order Completion Notifier Timeliness: Measures the amount of time between the
actual order completion and the distribution of the order completion notice to the
- Percentage of Jeopardies: Measures the number of orders with due dates that receive
advance jeopardy notices.
- Percentage On Time Performance: Measures the percentage of competitive LEC
orders that were provisioned on or before the scheduled due date.
- Average Delay Days on Missed Installation Orders: Measures the average amount
of time by which an incumbent misses confirmed installation due dates.
- Installation Quality: Measures the percentage of completed orders for which
competitive LECs file trouble reports with the first 30 days after completion of the
- Percentage Missed Appointment: Measures the number of missed customer
appointments for competitors.
- Open Orders in Hold Status: Measures the percentage of circuits that are past the
committed due date as of the end of the reporting period.
Maintenance and Repair Measurements
- Trouble Report Rate: Measures the percentage of provisioned loops or circuits with
troubles reported within a certain period of time.
- Repeat Trouble Report Rate: Measures the percentage of trouble tickets that are
repeat trouble tickets, generated within a 30-day period.
- Time to Restore: Measures the mean time required by incumbents to restore services
after a competitor files a trouble ticket.