WPC 2BFX Z3|P. (TT) X-Њ#Xw PE37{dXP#"5^*7DSS77S^*7*.SSSSSSSSSS..^^^Jxooxf]xx7Axfxx]xo]fxxxxf7.7NS7JSJSJ7SS..S.SSSS7A.SSxSSJP!PZ*7777C7SSxJxJxJxJxJooJfJfJfJfJ7.7.7.7.xSxSxSxSxSxSxSxSxSxSxJxSxSxSxSxS]SxSxJxJoJoJfJfJfJxSxSxSxSxSCS7S777SAxSx]AN:*KS7JSSSSS.4}}S2~~S}277JJS77SS7J72N7[[^C`^SS`*7DSS77S^*7*.SSSSSSSSSS..^^^Jxooxf]xx7Axfxx]xo]fxxxxf7.7NS7JSJSJ7SS..S.SSSS7A.SSxSSJP!PZv7SJSS7]777JJ:S7A7xx*7SSSS!S7~.S^7~SC[227`K*724S}}}Jxxxxxxoffff7777xxxxxxx^xxxxxx]SJJJJJJoJJJJJ....SSSSSSS[SSSSSSSHP LaserJet 5Si/5Si MXHPLA5SMX.WRSX\  P6G;,,,/$HP2 *4FD43|j- X-Њ#Xw PE37|XP#Times New Roman (TT)WP MultinationalA Roman (TT)SSSSSSSSS//]]]Ixnnxg]xx9?xgxx]xn]gxxxxg9/9MS9ISISI9SS//S/SSSS9?/SSxSSIP!PZ9+ZM999+999999S9S/xIxIxIxIxIlnIgIgIgIgI9/9/9/9/xSxSxSxSxSxSxSxSxSxSxIxSxRxSxSxS]SxIxIxInInInZnIxigIgIgIgIxSxSxSxZxSxZxS9/9S999Su]ZZxSg/gCg9g9g/xSbxSxSxSxSxn9n9n9]?]?]?]ZgFg/gMxSxSxSxSxSxSxxZgIgIgIxSg9xS]?g9xSi+SS88WuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxNa݅@  I.   X(# SubheadingSubheading#0\ E A.  2R&$^#%dA$&$'%FOOTNOTEFootnote - Appearance$PHIGHLIGHT 1Italics and Boldldedd%+. DRAFT ONHeader A Text = DRAFT and Date& X =8` (#FDRAFTă r  ` (#=D3 1, 43 12pt (Z)(PC-8))T2Dă  ӟDRAFT OFFTurn Draft Style off'@@    2o*(X&)1&*1 (+1>)HEADERHeader A - Appearance(LETTER LANDLetter Landscape - 11 x 8.5) 3'3'Standard'3'3StandardLetter Portrait - 8.5 x 11 ;   LEGAL LANDLegal Landscape - 14 x 8.5*f 3'3'Standard'A'AStandardZ K e6VE L"nu;   LETTER PORTLetter Portrait - 8.5 x 11+L 3'3'Standard3'3'StandardZ K e6VE L"nU9   2-,1*-n+.X@,/,LEGAL PORTLegal Portrait - 8.5 x 14, 3'3'StandardA'A'StandardLetter Portrait - 8.5 x 119   TITLETitle of a Document-K\ * ăFOOTERFooter A - Appearanced.BLOCK QUOTESmall, single-spaced, indented/N X 200iK-1d-2j.3.HEADING 33rd Heading Level0| XHIGHLIGHT 2Large and Bold Large1B*d. HIGHLIGHT 3Large, Italicized and Underscored2 V -qLETTERHEADLetterhead - date/margins3u H XX  3'3'LetterheadZ K e VE L"n3'3'LetterheadZ K e VE L"nE9    * 3'3'LetterheadZ K e VE L"n3' II"n"Tv3'StandarddZ K e VE L"nU9 Ѓ   254E05-268E378}4INVOICE FEETFee Amount for Math Invoice4 ,, $0$0  MEMORANDUMMemo Page Format5D.   ! M E M O R A N D U M ă r  y<N dddy   INVOICE EXPSEExpense Subtotals for Math Invoice6:A ,p, $0$00INVOICE TOTTotals Invoice for Math Macro7z 4p, $0$0028859X7:[7;[;8INVOICE HEADRHeading Portion of Math Invoice8+C`*   4X 99L$0 **(  ӧ XX NORMALReturn to Normal Typestyle9SMALLSmall Typestyle:FINEFine Typestyle;2\;<[8=[#9>[~9?9LARGELarge Typestyle<EXTRA LARGEExtra Large Typestyle=VERY LARGEVery Large Typestyle>ENVELOPEStandard Business Envelope with Header?+w ,,EnvelopeZ K e VE L"n,,EnvelopeLarge, Italicized and Under;    ,, 88+  `   2~=@X;AX;B><C<MACNormal@,.1AdfStyle 14Swiss 8 Pt Without MarginsB$$D Co> PfQ  )a [ PfQO Style 12Dutch Italics 11.5C$$F )^ `> XifQ  )a [ PfQO 2#ED=ElBFCGDStyle 11Initial Codes for Advanced IIDJ )a [ PfQK  dddn  #  [ X` hp x (#%'b, oT9 ! )^ `> XifQ ` Advanced Legal WordPerfect II Learning Guide   x )^ `> XifQ Advanced Legal WordPerfect II Learning Guide   j-n )^ `> XifQ    Copyright  Portola Systems, Inc. 1987, 1988`6 >Page  jBX )^ `> XifQ    Page ` Copyright  Portola Systems, Inc. 1987, 1988 Style 3oDutch Roman 11.5 with Margins/TabsE )a [ PfQO  ddn  # c0*b, oT9 !Style 4 PSwiss 8 Point with MarginsFDq Co> PfQ  dddd  #  Style 1.5Dutch Roman 11.5 FontG4h )a [ PfQO  dddn 2GH|UEIEJqFKGStyle 2Dutch Italic 11.5H$ )^ `> XifQ Style 5Dutch Bold 18 PointI$RH$L T~> pfQ_  )a [ PfQO Style 7Swiss 11.5J$$V )ao> PfQ ]  )a [ PfQO Style 6Dutch Roman 14 PointK$$N w [ PfQ   )a [ PfQO 2 \LGMLNQOVStyle 10oInitial Codes for AdvancedL U )a [ PfQK  dddn  ##  [[ b, oT9 !b, oT9 !n )^ `> XifQ ` Advanced Legal WordPerfect Learning Guide   f )^ `> XifQ Advanced Legal WordPerfect Learning Guide   Q" )^ `> XifQ    Copyright  Portola Systems, Inc. 1987, 1988`6 >Page  QN~ )^ `> XifQ    Page ` Copyright  Portola Systems, Inc. 1987, 1988 Style 8PfInitial Codes for BeginninggMi )a [ PfQK  dddn  # X` hp x (#%'b, oT9  [ &e )^ `> XifQ ` Beginning Legal WordPerfect Learning Guide   d )^ `> XifQ Beginning Legal WordPerfect Learning Guide   jH )^ `> XifQ    Copyright  Portola Systems, Inc. 1987, 1988`6 >Page  j )^ `> XifQ    Page ` Copyright  Portola Systems, Inc. 1987, 1988 Style 9Initial Codes for IntermediateN )a [ PfQK  dddn  # X` hp x (#%'b, oT9 Њ [ e )^ `> XifQ ` Intermediate Legal WordPerfect Learning Guide   3 )^ `> XifQ Intermediate Legal WordPerfect Learning Guide   jf )^ `> XifQ    Copyright  Portola Systems, Inc.`+ >Page  jX )^ `> XifQ    Page ` Copyright  Portola Systems, Inc. 1987, 1988 UpdateInitial Codes for Update ModuleO )a [ PfQK  dddn  #  [ X` hp x (#%'b, oT9 !n )^ `> XifQ ` Legal WordPerfect 5.0 Update Class Learning Guide   f )^ `> XifQ Legal WordPerfect 5.0 Update Class Learning Guide   Q" )^ `> XifQ    Copyright  Portola Systems, Inc. 1987, 1988`7 CPage  jN~ )^ `> XifQ    Page ` Copyright  Portola Systems, Inc. 1987, 1988 2|^P>\Q\R}w]S]Default Paragraph FoDefault Paragraph FontP11#XXz PQXP##Iz PQP#head1 #Q'd#2p}wC@ #a1Paragraph R!1. a. i. (1) (a) (i) 1) a)D )DDDFrfR$ a2Paragraph R!1. a. i. (1) (a) (i) 1) a)D )DDDFrfS/` ` ` 2   Technical[1]C^iTechnical Document StyleCC -2( -Ct )Bo4?$@     2:sp+qqqr}5rsrTechnical[7]C^iTechnical Document StyleCC -2( -Ct )Bp&AB  . Technical[8]C^iTechnical Document StyleCC -2( -Ct )Bq&CD  . Paragraph[1]C^i1. a. i. (1) (a) (i) 1) a)C -2( -Ct )Br$ab Paragraph[2]C^i1. a. i. (1) (a) (i) 1) a)C -2( -Ct )Bs/cd` ` ` 2utlsusvtwFuParagraph[3]C^i1. a. i. (1) (a) (i) 1) a)C -2( -Ct )Bt:ef` ` `  Paragraph[4]C^i1. a. i. (1) (a) (i) 1) a)C -2( -Ct )BuEgh` ` `  Paragraph[5]C^i1. a. i. (1) (a) (i) 1) a)C -2( -Ct )BvPij` ` ` hhh Paragraph[6]C^i1. a. i. (1) (a) (i) 1) a)C -2( -Ct )Bw[kl 2{x,vyvzw{yParagraph[7]C^i1. a. i. (1) (a) (i) 1) a)C -2( -Ct )Bxfmn Paragraph[8]C^i1. a. i. (1) (a) (i) 1) a)C -2( -Ct )Byqop toc 1toc 1z` hp x (#44` hp x (#toc 2toc 2{` hp x (#4 4 ` hp x (#2|#|}A~~_}toc 3toc 3|` hp x (#4 4 ` hp x (#toc 4toc 4}` hp x (#4 <4 <` hp x (#toc 5toc 5~` hp x (#4<4<` hp x (#toc 6toc 6` hp x (#44` hp x (#2v̈́Catoc 7toc 7 toc 8toc 8` hp x (#44` hp x (#toc 9toc 9` hp x (#44` hp x (#index 1index 1` hp x (#4 4 ` hp x (#2ϋ )index 2index 2` hp x (#4 toatoa` hp x (#` hp x (#captioncaption;1#XP\  P6QXP##C\  P6QP#2ٓq%_Equation Caption_Equation Caption11#XP\  P6QXP##C\  P6QP#endnote referenceendnote reference44#XP\  P6QXP##C\  P6QP#footnote referencefootnote reference4#XP\  P6QXP#2S&C6C^fDocument StyleNF2CC -2( -Ct )s t . 2eȕe-p%3S&C7C^fDocument StyleNF2CC -2( -Ct ) uv 4S&C8C^fDocument StyleNF2CC! -2( -Ct ) wx 5S&C9C^fDocument StyleNF2CC/ -2( -Ct )*yz   6S&C:C^fDocument StyleNF2CC= -2( -Ct ){|` ` ` 2-ǗY7S&C;C^fRight-Aligned Paragraph NumbersK -2( -Ct )8}~@  8S&C<C^fRight-Aligned Paragraph NumbersY -2( -Ct )A@` ` `  ` ` ` 9S&C=C^fDocument StyleNF2CCg -2( -Ct )0    10S&C>C^fRight-Aligned Paragraph Numbersu -2( -Ct )J` ` ` @  ` ` ` 2I_ ›11S&C?C^fRight-Aligned Paragraph Numbers -2( -Ct )S` ` `  @  12S&C@C^fRight-Aligned Paragraph Numbers -2( -Ct )\` ` `  @hhh hhh 13S&CAC^fRight-Aligned Paragraph Numbers -2( -Ct )e` ` `  hhh@ hhh 14S&CBC^fRight-Aligned Paragraph Numbers -2( -Ct )n` ` `  hhh@  2{L15S&CCC^fRight-Aligned Paragraph Numbers -2( -Ct )w` ` `  hhh@ppp ppp 16S&CDC^fDocument StyleNF2CC -2( -Ct )F   ׃  17S&CEC^fTechnical Document StyleCC -2( -Ct )&  . 18S&CFC^fTechnical Document StyleCC -2( -Ct )&  . 2Bޠs19S&CGC^fTechnical Document StyleCC -2( -Ct )*    20S&CHC^fTechnical Document StyleCC -2( -Ct )'   21S&CIC^fTechnical Document StyleCC -2( -Ct )&   22S&CJC^fTechnical Document StyleCC -2( -Ct )4$     2n}p23S&CKC^fTechnical Document StyleCC+ -2( -Ct )&  . 24S&CLC^fTechnical Document StyleCC9 -2( -Ct )&  . 25S&CMC^f1. a. i. (1) (a) (i) 1) a)CG -2( -Ct )$ 26S&CNC^f1. a. i. (1) (a) (i) 1) a)CU -2( -Ct )/` ` ` 2*[27S&COC^f1. a. i. (1) (a) (i) 1) a)Cc -2( -Ct ):` ` `  28S&CPC^f1. a. i. (1) (a) (i) 1) a)Cq -2( -Ct )E` ` `  29S&CQC^f1. a. i. (1) (a) (i) 1) a)C -2( -Ct )P` ` ` hhh 30S&CRC^f1. a. i. (1) (a) (i) 1) a)C -2( -Ct )[ 2sA31S&CSC^f1. a. i. (1) (a) (i) 1) a)C -2( -Ct )f 32S&CTC^f1. a. i. (1) (a) (i) 1) a)C -2( -Ct )q Default ParaC^fDefault Paragraph Font2CC -2( -Ct );;#PP##PP#_Equation CaC^f_Equation CaptionF2CC -2( -Ct );;#PP##PP#2Avv!endnote refeC^fendnote referenceF2CC -2( -Ct )>>#PP##PP#footnote refC^ffootnote referenceF2CC -2( -Ct )>#PP#heading 4heading 4 heading 5heading 5 2vɭv?vv+heading 6heading 6 heading 7heading 7 heading 8heading 8 endnote textendnote text 2%vӯIZgdfootnote textfootnote text toa headingtoa heading` hp x (#(#(#` hp x (#1, 2, 3,?@65NumbersO@/"=(1*1÷$t ?.E1.A, B,t ?@65Uppercase Letters1 ?*1÷$t ?.E .2OWp qyefootnote tex6footnote text̺=(?. 0&ܺ*?.ںd 0E2(33`O5hT(G2PDocument Style&^aO5h.K+&,$@`O5Bȗ+&>` ` ` 34`O5iT(G2PDocument Style&^aO5i.K+&,$@`O5Bȗ+&>  . 35`O5jT(G2PDocument Style&^aO5j.K+&,$@`O5Bȗ+&>  2{epy36`O5kT(G2PDocument Style&^aO5k.K+&,$@`O5Bȗ+&>  37`O5lT(G2PDocument Style&^aO5l.K+&,$@`O5Bȗ+&>*   38`O5mT(G2PDocument Style&^aO5m.K+&,$@`O5Bȗ+&>` ` ` 39`O5nT(G2PRight-Aligned Paragraph NumbersK+&,$@`O5Bȗ+&>8@   2.Hݸ40`O5oT(G2PRight-Aligned Paragraph NumbersK+&,$@`O5Bȗ+&>A@` `  ` ` ` 41`O5pT(G2PDocument Style&^aO5p.K+&,$@`O5Bȗ+&>0    42`O5qT(G2PRight-Aligned Paragraph NumbersK+&,$@`O5Bȗ+&>J` ` @  ` `  43`O5rT(G2PRight-Aligned Paragraph NumbersK+&,$@`O5Bȗ+&>S` `  @  2n`ջ44`O5sT(G2PRight-Aligned Paragraph NumbersK+&,$@`O5Bȗ+&>\` `  @hh# hhh 45`O5tT(G2PRight-Aligned Paragraph NumbersK+&,$@`O5Bȗ+&>e` `  hh#@( hh# 46`O5uT(G2PRight-Aligned Paragraph NumbersK+&,$@`O5Bȗ+&>n` `  hh#(@- ( 47`O5vT(G2PRight-Aligned Paragraph NumbersK+&,$@`O5Bȗ+&>w` `  hh#(-@pp2 -ppp 2Z߾d48`O5wT(G2PDocument Style&^aO5w.K+&,$@`O5Bȗ+&>F *  ׃  49`O5xT(G2PTechnical Document Stylex.K+&,$@`O5Bȗ+&>&  . 50`O5yT(G2PTechnical Document Styley.K+&,$@`O5Bȗ+&>&  . 51`O5zT(G2PTechnical Document Stylez.K+&,$@`O5Bȗ+&>*    22[ 52`O5{T(G2PTechnical Document Style{.K+&,$@`O5Bȗ+&>'   53`O5|T(G2PTechnical Document Style|.K+&,$@`O5Bȗ+&>&   54`O5}T(G2PTechnical Document Style}.K+&,$@`O5Bȗ+&>4$     55`O5~T(G2PTechnical Document Style~.K+&,$@`O5Bȗ+&>&  . 2}GL56`O5T(G2PTechnical Document Style.K+&,$@`O5Bȗ+&>&  . 57`O5T(G2P1. a. i. (1) (a) (i) 1) a).K+&,$@`O5Bȗ+&>$ 58`O5T(G2P1. a. i. (1) (a) (i) 1) a).K+&,$@`O5Bȗ+&>/` ` ` 59`O5T(G2P1. a. i. (1) (a) (i) 1) a).K+&,$@`O5Bȗ+&>:` ` `  2X 60`O5T(G2P1. a. i. (1) (a) (i) 1) a).K+&,$@`O5Bȗ+&>E` ` `  61`O5T(G2P1. a. i. (1) (a) (i) 1) a).K+&,$@`O5Bȗ+&>P` ` ` hhh 62`O5T(G2P1. a. i. (1) (a) (i) 1) a).K+&,$@`O5Bȗ+&>[ 63`O5T(G2P1. a. i. (1) (a) (i) 1) a).K+&,$@`O5Bȗ+&>f 264`O5T(G2P1. a. i. (1) (a) (i) 1) a).K+&,$@`O5Bȗ+&>q 65`O5T(G2PDefault Paragraph Font5.K+&,$@`O5Bȗ+&>OO#P P##P P#66`O5T(G2P_Equation Caption^aO5.K+&,$@`O5Bȗ+&>OO#PP##PP#67`O5T(G2Pendnote reference^aO5.K+&,$@`O5Bȗ+&>RR#PP##PP#2npq68`O5T(G2Pfootnote reference^aO5.K+&,$@`O5Bȗ+&>R#PP#69 _5(_>7footnote text _5dK+b70t _5xŗ+tZP70 _5(_>7Document Style _5dK+b70t _5xŗ+t` ` ` 71 _5(_>7Document Style _5dK+b70t _5xŗ+t  . 2meejp72 _5(_>7Document Style _5dK+b70t _5xŗ+t  73 _5(_>7Document Style _5dK+b70t _5xŗ+t  74 _5(_>7Document Style _5dK+b70t _5xŗ+t*   75 _5(_>7Document Style _5dK+b70t _5xŗ+t` ` ` 21a76 _5(_>7Right-Aligned Paragraph NumbersK+b70t _5xŗ+t8@   77 _5(_>7Right-Aligned Paragraph NumbersK+b70t _5xŗ+tA@` `  ` ` ` 78 _5(_>7Document Style _5dK+b70t _5xŗ+t0     79 _5(_>7Right-Aligned Paragraph NumbersK+b70t _5xŗ+tJ` ` @  ` `  2!7Y80 _5(_>7Right-Aligned Paragraph NumbersK+b70t _5xŗ+tS` `  @  81 _5(_>7Right-Aligned Paragraph NumbersK+b70t _5xŗ+t\  ` `  @hh# hhh 82 _5(_>7Right-Aligned Paragraph NumbersK+b70t _5xŗ+te  ` `  hh#@( hh# 83 _5(_>7Right-Aligned Paragraph NumbersK+b70t _5xŗ+tn ` `  hh#(@- ( 2S$c84 _5(_>7Right-Aligned Paragraph NumbersK+b70t _5xŗ+tw` `  hh#(-@pp2 -ppp 85 _5(_>7Document Style _5dK+b70t _5xŗ+tF *  ׃  86 _5(_>7Technical Document StyledK+b70t _5xŗ+t&  . 87 _5(_>7Technical Document StyledK+b70t _5xŗ+t&  . 2K88 _5(_>7Technical Document StyledK+b70t _5xŗ+t*    89 _5(_>7Technical Document StyledK+b70t _5xŗ+t'   90 _5(_>7Technical Document StyledK+b70t _5xŗ+t&   91 _5(_>7Technical Document StyledK+b70t _5xŗ+t4$     2F}H92 _5(_>7Technical Document StyledK+b70t _5xŗ+t&   . 93 _5(_>7Technical Document StyledK+b70t _5xŗ+t&!"  . 94 _5(_>71. a. i. (1) (a) (i) 1) a)dK+b70t _5xŗ+t$#$ 95 _5(_>71. a. i. (1) (a) (i) 1) a)dK+b70t _5xŗ+t/%&` ` ` 2396 _5(_>71. a. i. (1) (a) (i) 1) a)dK+b70t _5xŗ+t:'(` ` `  97 _5(_>71. a. i. (1) (a) (i) 1) a)dK+b70t _5xŗ+tE)*` ` `  98 _5(_>71. a. i. (1) (a) (i) 1) a)dK+b70t _5xŗ+tP+,` ` ` hhh 99 _5(_>71. a. i. (1) (a) (i) 1) a)dK+b70t _5xŗ+t[-. 2FKd100_5(_>71. a. i. (1) (a) (i) 1) a)dK+b70t _5xŗ+tf/0 101_5(_>71. a. i. (1) (a) (i) 1) a)dK+b70t _5xŗ+tq12 102_5(_>7Default Paragraph Font5dK+b70t _5xŗ+tw3w4#PP##PP#Times New Roman (TT)WP MultinationalA Roman (TT)Arial (Bold) (TT)Times New Roman (Bold) (TT)X{dXx{2 PQXP7PC2XXP\  P6QXP>f@,%X4ǐ@2p NQd|DdpL|Dd~4ddC$CWxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxNHxxH\dDXddddd8@d<@d<DDXXdDDxddxHxxHvppDXd<"dxtldpxxd2:KYKKTimes New Roman (TT)WP MultinationalA Roman (TT)Arial (Bold) (TT)Times New Roman (Bold) (TT)Times New Roman (Italic) (TT)-%MM---%------K-S%`K`K`K`K`Ku`KXKXKXKXK%%%%%%%%`ShShShShS`S`S`S`SXK`K`ShShSXK`SXS`K`K`K`K`K`M`K``XKXKXKXKhShShShShS`S`S%%-S--%ShKMM`KS%S3S-S@S%`S]`S`ShShS}`3`3`3XKXKXKXMS@S-SM`S`S`S`S`S`S}hXMSCSCSC`SS-`SXKS-XK`'CK W]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]ddddddddddddddddddddddddddddddddddddddddN0PP0KK-SKKKKK30ppK-5ccKp-%%CCK--PKKPe0PP0MjjSS%CCu-"XXXXee{CePPHCMPPC"i~'^5>Xgg3>>Fj3>33gggggggggg>>jjjryr3gr{yryyyr>3>jg3grgrg>rr33g3rrrrFg>rggg\F3Fj>3jj>>>3>>>>>>g>r3ggggggygygygyg33333333rrrrrrrrryggrrrygryrgggggjgygygygygrrrrrrr33>r>>3rgjjgr3rFr>rXr3rrrrrFFFygygygyjrXr>rjrrrrrryjr\r\r\rr>rygr>yg5\g),)WddddddddddddddddddddddddddddddddddddddddNBnnBgg>rgggggFBg>Ig>33\\g>>nggnBnnBirr3\\>"yyyy\nnc\jnn\"i~'^:DpddȨDDDdp4D48ddddddddddDDpppd|Ld|pȐD8DtdDdpXpXDdp8Dp8pdppXLDpdddXP,PhD4htDDD4DDDDDDdDp8dddddȐXXXXXJ8J8J8J8pddddppppddpddddzpdddXXhXXXXXdddhdptL8LpLDLpphhp8ZDP8pppddƐXXXpLpLpLphfDtppppppȐhXXXpDppLDd4ddC6CWxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxNHxxHjdDddddddbHHHHB>NH8H>THNCNHB>HB^BB>"":88>8>8">>8X>>>>&8">8N882&&:"::"""""""""8">H8H8H8H8H8dXH8B8B8B8B8H>N>N>N>N>H>H>H>H>B8H8H>N>N>B8H>B>H8H8H8H8H8H:H8HHB8B8B8B8N>N>N>N>N>H>H>">"">N8::H8>>&>">0>H>FH>H>N>N>d^H&H&H&B8B8B8B:>0>">:H>H>H>H>H>H>^NB:>2>2>2H>>"H>B8>"B8H28WFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFddddddddddddddddddddddddddddddddddddddddN$<<$88">8888m8&$TT8"(JJ8T"228d"">d22Xd""BBBBLL\dd2Ld<<62:b<d<d<BBYYdBBddBYBdYzzzzBBBBqodYYYYYYYYYYY8888dddddddndddddddxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxNdddCYQQddddddFddddFCChhd44ddxxdddvooChdF"dhd9dCCxCddoddCdYds]xUvdYYCCCCx~oxoY~NYdYC8YooYdYxsdxdd~YYxoxxx~CdxYxxxxCCdddddddxCsdYC\   pxtll\tll@\@\`L"5^%,?JJw` ,,4N%,%%JJJJJJJJJJ,,NNNR````YRh`%J`Ro`hYh`YR`Y~YYR,%,NJ,JRJRJ,RR%%J%wRRRR4J,RJhJJC4%4N%,,,,5,JR`J`J`J`J`Jw`JYJYJYJYJ%%%%%%%%`RhRhRhRhR`R`R`R`RYJ`J`RhRhRYJ`RYR`J`J`J`J`JYJYJYJhRhRhR`R`R5R,R,,%RJhR~YJN/%JJ,RJJJJJ11ooJ,bbJo,%%CCJ,,JJ%C,,N,IIN5MNJJM%,?JJw` ,,4N%,%%JJJJJJJJJJ,,NNNR````YRh`%J`Ro`hYh`YR`Y~YYR,%,NJ,JRJRJ,RR%%J%wRRRR4J,RJhJJC4%4N^%JCJJ,Y,%%CC/J,J,~Y%,JJJJ%J,b1JN,bJ5I,,,MJ%,,1JoooR```````YYYY%%%%``hhhhhNh````YYRJJJJJJwJJJJJ%%%%RRRRRRRIRRRRRJRvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvddddddddddddddddddddddddddddddddddddddddNDD2.VD2h222DD..2"RRRR< r"5^3=Wff,==Gk3=33ffffffffff==kkkpzp3fpzzpzzzp=3=kf=fpfpf=pp33f3ppppGf=pfff\G3Gk3====I=epffffffzfzfzfzf33333333pppppppppzffpppzfpzpfffffzfzfzfpppppIp=p==3pfpzfN@3ff=pfffffDCf=f=33\\f==ff3\==N=eekIjkffj3=Wff,==Gk3=33ffffffffff==kkkpzp3fpzzpzzzp=3=kf=fpfpf=pp33f3ppppGf=pfff\G3Gk3f\ff=z=33\\@f=f=z3=ffff3f=Dfk=eIe===jf3==Cfpzzzz3333kzzpfffffffffff3333pppppppepppppfp'7nC:,$f@,%X4ǐ@2p NQ>+X=3X4P(&X2p NQ&> 'P8.X4P2p NQ>L0!X4,02p NQ,"5^.8O]]x(88Aa.8..]]]]]]]]]]88aaafxxxxofx.]xfxoxofxooof8.8a]8]f]f]8ff..].ffffA]8f]]]SA/Aa.8888C8\fx]x]x]x]x]x]o]o]o]o]........xfffffxfxfxfxfo]x]xfffo]xfofx]x]x]x]x]o]o]o]fffxfxfCf8f88.f]fo]N:.]]8f]]]]]>=]8{{]8..SS]88]].S88N8[[aC`a]]`.8O]]x(88Aa.8..]]]]]]]]]]88aaafxxxxofx.]xfxoxofxooof8.8a]8]f]f]8ff..].ffffA]8f]]]SA/Aav.]S]]8o8..SS:]8]8o.8]]]]/]8{>]a8{\C[888`].88=]fxxxxxxxoooo....xxaxxxxoof]]]]]]]]]]]....fffffff[fffff]f"5^!/88YH!!':!8888888888!!:::=aHHHHC=NH8H=SHNCNHC=HC^CC=!!:8!8=8=8!==8Y===='8!=8N882'':!!!!(!7=H8H8H8H8H8dYH8C8C8C8C8H=N=N=N=N=H=H=H=H=C8H8H=N=N=C8H=C=H8H8H8H8H8C8C8C8N=N=N=H=H=(=!=!!=8N=d^C8N#88!=88888%$SS8!JJ8S!228d!!88dd2d!!N!77:(::88:!/88YH!!':!8888888888!!:::=aHHHHC=NH8H=SHNCNHC=HC^CC=!!:8!8=8=8!==8Y===='8!=8N882'':G82d88!dC!d22#8d!d8!^C!88888!J%8:!J7(7!!!:8!!$8SSS=HHHHHHdHCCCCHHNNNNN:NHHHHCC=888888Y88888=======7=====8="H^NN_NNNNNNNNNN___oIoNoo6o_NNoNoNooNooooNoNNN,_KoNNNNNXNNNNNoooooooooNNoooNooNNNNNNNNooooooooNoX6NNNNoNNNNNNN,,NXNNXX,XNII_Y_NNYNN_NNNNNNNNNN___oIoNoo6o_NNoNoNooNooooNoNNN,_N,XNNXX,,NXXN6NNNNNN_KIYNNoX_oNNNNNNNNNNNoooooooIoooooNo2'\ $y.C8*X/C\  P6QP8xCdX{dXx{2 PQXP7PC2XXP\  P6QXP >f@,%X4ǐ@2p NQ>+X=3X4P(&X2p NQ&> 'P8.X4P2p NQ>#L0!X4,02p NQ,>$X42p NQ>%,X4zی 2p NQ .7UC2XGXU4  pQX"H^, ,,^,,,&mX&&XX&XQXX&,,,&&,&& &&&&^,&^^,,,,i,& XXXX&&&&&&&&&X&&&X&X&XXX&&&&&i&,&,,&&QXN;,&NH,,,,,,N,i, ,,^,,,&mX&&XX&XQXX&,,,&&,&& &&&&^,&^^~,X,;,,QX,,N,i,,,,,H&XXXXXX& &&&&&&&&&&&&&"5^2BoddȦ8BBdr2B28ddddddddddBBrrrdzNdzoȐB8BtdBdoYoYBdo8Bo8odooYNBodddYO,Oh2BBBBPBdodddddȐYYYYYN8N8N8N8oddddooooddoddddzodddYYYYYdddooPoNoNBNoddȐoNNF2ldBddddddd<d<BBoodBBddBoBddzzzzzzzzzzBBBBozdddddddYYYYY8888dddddddndddddYdy.C8*X/C\  P6QP8xCdX{dXx{2 PQXP7PC2XXP\  P6QXP >f@,%X4ǐ@2p NQ>+X=3X4P(&X2p NQ&> 'P8.X4P2p NQ>#L0!X4,02p NQ,>$X42p NQ>%,X4zی 2p NQ .&7UC2XGXU4  pQX5PC2Xdf_XP*f9 xQXXdd==@U =X7'*&'&'& && ?%% $#?$" $" #" ?#" ?# ?À" ?"  ?"  "  " ? ?" ? ?" ? ?" " ? ?  ?? ?  ?  ? ?!?!?!??!~???!?!????????????|??? ??  ???? ? ? ???????8?x?x? ? ??? ?? ?? ? ?? ? ? ?  ? ? ?  ??  ?  ?? 0? ?? 8 ?? 8?? ?? ??? ???   @ ? ? ? ! ?!$$?$?$??#??#?8?##?# ??# ?# ?% %~&''?''?'?'''?'*)*?*p*|*~*?*?*?À**?----CCC C ?C ?C E E E ?E E E ?EEEE?EDEEEG?GGG G G ?8 6 6 6 ?6? ?5 5 7 7 7       ?   ?  ?  ? ?? ?  ? ?  ? ?  ?? ??  ?? ??  ?? ??  ?? ?  ??   ?   ?   ?          ǀ      ?              ?  ? ? ?  ?? ? À8 ? ?         ?  ? ?   ?       ?  ?À   À      ??    ? ?? ?   ?    ?  ?  À    ??    ?  ?   ? ?           ?      ? ?        ?     >   ??       ?  ?          ?     ?   ?   ?            ?? ? ??  ? ?   ?            ?        ??  ?  ?    &  '  '        ?       ?            ??  ??  ? ? ?   ?    ?                        ?   ??   ?   ? ?ǀ   ?ǀ  ? ?À  ? ?À   ?À   ?À   ?         ?         ?  ?  π       ?   ?            ?  À ?        ? ? ?      ?    8?       ? ? ~  ?  ? ?  ? ?  ?    ?  ? ??  ?   ?   ? ??  ?   ?  ? ? ? ? ? ? ? ? ?  ? ?   ?   ?   ?  ?  ? ?? ? ? ??? ~?   ? ? ? ?? ? ??  ? ? ??  ?  ?  ?À? ? ?? ?? ?? ? ? ? ?? ?? ??? ? ?? ?? ? ? ?? ? ?? ??  ??  ???  ?  ?  ? ?? ??  ?  ?  >?  ?  ?? - ?: 9 4ǀ? ?4 4 4? 4 4 4 4 5? 5 4 ?4 ?4 5 5 5 ?1? ?1 ?1 ?1 ?0 1x 1 / /? ?/π / / / .? ??.? ?. <. - - - --,,?,,-?----?+?* ??* ?+,>,,,?,?,?,--.?.?.?.%?À%%%%%%?%%?%?%?%&&'''?'?'?''?'())))x)?)?)?))*+++ǀX? π? ? ??? ##?&#&#? %#0%#x?%#?x%#?|%#?%#?%#?%#?%#%#%#%# ?%# $# ?$#?$# $# ?$# $#$#$#$#$#$#$#$###??####?##?##?#$ ?#$'$?'$'*'*'+'++XC@U =X7'*&'&'& && ?%% $#?$" $" #" ?#" ?# ?À" ?"  ?"  "  " ? ?" ? ?" ? ?" " ? ?  ?? ?  ?  ? ?!?!?!??!~???!?!????????????|??? ??  ???? ? ? ???????8?x?x? ? ??? ?? ?? ? ?? ? ? ?  ? ? ?  ??  ?  ?? 0? ?? 8 ?? 8?? ?? ??? ???   @ ? ? ? ! ?!$$?$?$??#??#?8?##?# ??# ?# ?% %~&''?''?'?'''?'*)*?*p*|*~*?*?*?À**?----CCC C ?C ?C E E E ?E E E ?EEEE?EDEEEG?GGG G G ?8 6 6 6 ?6? ?5 5 7 7 7       ?   ?  ?  ? ?? ?  ? ?  ? ?  ?? ??  ?? ??  ?? ??  ?? ?  ??   ?   ?   ?          ǀ      ?              ?  ? ? ?  ?? ? À8 ? ?         ?  ? ?   ?       ?  ?À   À      ??    ? ?? ?   ?    ?  ?  À    ??    ?  ?   ? ?           ?      ? ?        ?     >   ??       ?  ?          ?     ?   ?   ?            ?? ? ??  ? ?   ?            ?        ??  ?  ?    &  '  '        ?       ?            ??  ??  ? ? ?   ?    ?                        ?   ??   ?   ? ?ǀ   ?ǀ  ? ?À  ? ?À   ?À   ?À   ?         ?         ?  ?  π       ?   ?            ?  À ?        ? ? ?      ?    8?       ? ? ~  ?  ? ?  ? ?  ?    ?  ? ??  ?   ?   ? ??  ?   ?  ? ? ? ? ? ? ? ? ?  ? ?   ?   ?   ?  ?  ? ?? ? ? ??? ~?   ? ? ? ?? ? ??  ? ? ??  ?  ?  ?À? ? ?? ?? ?? ? ? ? ?? ?? ??? ? ?? ?? ? ? ?? ? ?? ??  ??  ???  ?  ?  ? ?? ??  ?  ?  >?  ?  ?? - ?: 9 4ǀ? ?4 4 4? 4 4 4 4 5? 5 4 ?4 ?4 5 5 5 ?1? ?1 ?1 ?1 ?0 1x 1 / /? ?/π / / / .? ??.? ?. <. - - - --,,?,,-?----?+?* ??* ?+,>,,,?,?,?,--.?.?.?.%?À%%%%%%?%%?%?%?%&&'''?'?'?''?'())))x)?)?)?))*+++ǀX? π? ? ??? ##?&#&#? %#0%#x?%#?x%#?|%#?%#?%#?%#?%#%#%#%# ?%# $# ?$#?$# $# ?$# $#$#$#$#$#$#$#$###??####?##?##?#$ ?#$'$?'$'*'*'+'++XC X-#Xj\  P6G;XP##XP\  P6QXP#L"o X-  `$#K2pPG;ǐ#News media Information 202 / 4180500 `$FaxOnDemand 202 / 4182830 `$Internet: http://www.fcc.gov `l!$0 ftp.fcc.gov  L-#&h2pPG;P(&#Federal Communications Commission 1919 M Street, N.W. Washington, D.C. 20554  c#^2pPG;#y:  dddy  L9{i#^2pPG;##,92pPG;,#This is an unofficial announcement of Commission action. Release of the full text of a Commission order constitutes official action. See MCI v. FCC. 515 F. 2d 385 (D.C. Cir. 1974).  y: 5 dddhy  L9i U 1  1  Figure 1  Figure 1 y!HH,,@Uddfcclogo.wpgHHy! X dd8u H#S2pPG;# NEWS L  Report No. CC 9848 COMMON CARRIER ACTION`(#December 17, 1998  X-K Common Carrier Bureau Releases Statistics on TelephoneRelated Complaints and  X-Consumer Tips to Avoid Scams TP  X-   xThe Common Carrier Bureau (CCB) today released two publications that provide statistics on telephonerelated complaints and consumer protection information.  XH-xThe FCC Telephone Consumer Complaint Scorecard is a new publication that provides the most uptodate compilation of consumer complaint statistics. The first issue details the total number of complaints handled by CCB's Enforcement Division during the first half of 1998 as well as companyspecific complaint figures for the largest area of complaint  X -(slamming) and the fastestgrowing area of complaint (cramming). Future editions of The  X -FCC Telephone Consumer Complaint Scorecard will be published on a quarterly basis.  X -xIn addition, CCB released the fourth edition of the Common Carrier Scorecard. The  X-Scorecard provides comprehensive complaint statistics for 1997, including information on consumer complaint trends and an overview of how companies performed individually and as  Xl-a group. The Common Carrier Scorecard also provides valuable consumer tips on how to avoid scams and what to do if problems occur. xHighlights of CCB's findings are as follows: Xxo Slamming, the unauthorized switching of a customer's telephone company, remains the top area of telephonerelated complaint. Last year, CCB handled 20,475 slamming complaints, which comprises 46% of all complaints processed. In addition, CCB handled 9,597 slamming complaints during the first half of this year, for a total of 19,797 slamming complaints processed in 1998 to date.(# Xxo The fastestgrowing telephonerelated complaint is cramming, the placement of unauthorized service charges on telephone bills. CCB began tracking cramming complaints at the end of last year. During the first half of 1998, CCB handled 2,302 cramming complaints, for a total of 4,480 cramming complaints handled in 1998 to date.(# "0*F"F" "Ԍ %T " %T Xxo In 1997, CCB handled a total of 44,035 telephonerelated complaints. During the first half of 1998, CCB handled 20,429 complaints, for a total of 47,214 complaints processed in 1998 to date.(# Xxo In 1998, the FCC has issued more than $13 million in forfeitures and consent decrees against companies for slamming. (#  X_-  XH-xThe Common Carrier Scorecard also offers tips on how companies can significantly reduce consumer complaints filed against them by consumers. Some suggestions include:  X -x` ` dealing with valid consumer complaints quickly without "passing the buck;"  X -x` ` providing more information about their services to consumers;  X -x` ` improving their customer service programs; and  X -x` ` maintaining better billing and service records. xBoth publications are available on the FCC's web site at  X{- http://www.fcc.gov/ccb/consumer_news/ . Copies of the report are also available by calling the FCC's faxondemand at (202) 4182830 [document number: 6736] or by calling International Transcription Services, Inc. at (202) 8573800 to purchase a copy. T Aԩ FCC TP News media contacts: Rochelle Cohen at (202) 4180253 or Kathie A. Kneff (202) 4180700. Industry Analysis Division contact: Craig Stroup (202) 4180940 Consumer Protection Branch contact: Brian J. Benison (202) 4182800#Xj\  P6G;XP#