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General Instructions
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last reviewed/updated on
March 02, 2010
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FCC Report 43-06 General Instructions
FCC Report 43-06, the ARMIS Customer Satisfaction Report, must be provided
annually by study area. It is comprised of the following table:
- Table I - Summary Customer Satisfaction Survey
All percentage amounts must be entered in percent and rounded to 2 decimal
places.
All monetary figures must be rounded to the nearest thousand dollars. All
number of offices and customers must be entered in whole numbers.
All fields must be populated. If a data field equals the quantity zero,
enter the numeral zero in that field. This is the only proper use of zero
in this report. If a filing carrier has a waiver applicable to a certain
field, it must treat the data for that field as "Irretrievable" and footnote
the reason for that entry (including a cite to the waiver, and a note as
to its duration). Items which need not be reported because they do not
apply are designated by N/A. DO NOT override N/As. If a reporting carrier
should wish to apply data to a field containing an N/A, the carrier should
enter the amount(s) and an explanation as a footnote to the field. The
amount(s) must not be entered in an N/A’d field.
REMEMBER: Footnotes are mandatory for all “Irretrievable” entries.
When errata occur, carriers must include in the transmittal letter a brief
statement indicating the reason for the errata. Other explanatory notes
must be included in the footnote section of the filing.
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