last reviewed/updated on
March 02, 2010
FCC Report 43-05 General Instructions
FCC Report 43-05, the ARMIS Service Quality Report, must be provided annually
by study area. It is comprised of the following tables:
All percentage amounts must be entered in percent and rounded to 2 decimal
places. All minutes, days and hours must be rounded to the nearest tenth.
Number of Access Lines must be entered in whole numbers. All number of
orders, circuits, trouble reports, no trouble found, trunk groups, switches,
complaints, and incidents must be entered in whole numbers. All other amounts
must be rounded to the nearest thousand.
- Table I - Installation and Repair Intervals (Interexchange Access)
- Table II - Installation and Repair Intervals (Local Service)
- Table III - Common Trunk Blockage
- Table IV - Total Switch Downtime
- Table IV-A - Occurrences of Two Minutes or More Duration Downtime
- Table V - Service Quality Complaints
All fields must be populated. If a data field equals the quantity zero,
enter the numeral zero in that field. This is the only proper use of zero
in this report. If a filing carrier has a waiver applicable to a certain
field, it must treat the data for that field as “Irretrievable” and footnote
the reason for that entry (including a cite to the waiver, and a note as
to its duration). Items which need not be reported because they do not
apply are designated by N/A. DO NOT override N/As. If a reporting carrier
should wish to apply data to a field containing an N/A, the carrier should
enter the amount(s) and an explanation as a footnote to the field. The
amount(s) must not be entered in an N/A’d field.
REMEMBER: Footnotes are mandatory in Table I, rows 0110 and 0114, Table
II, row 0134, and in Table IV-A, column (t). Footnotes are mandatory for
all “Irretrievable” entries.
When errata occur, carriers must include in the transmittal letter a brief
statement indicating the reason for the errata. Other explanatory notes
must be included in the footnote section of the filing.