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                           Before the
                Federal Communications Commission
                     Washington, D.C. 20554


In the Matter of                 )
                                )
AT&T Corp.                       )
                                )    File No. EB-00-TC-043
Operator Service Consumer        )    NAL/Acct. No. 200132170012
Information Requirements         )
                                )
                                )
                                )


                         CONSENT DECREE


                        I.  INTRODUCTION

     1.   This Consent Decree is entered into by the  Enforcement 
Bureau (``Bureau'') of the Federal Communications Commission (the 
"FCC" or  the  "Commission")  and AT&T  Corp.  (``AT&T''  or  the 
"Company"), by  their  counsel  and  authorized  representatives.  
This   Consent    Decree   resolves    an   investigation    (the 
"Investigation") conducted  by  the Bureau  regarding  compliance 
with the  operator  service  requirements  contained  in  Section 
226(b)(1)(C) of the Communications Act  of 1934, as amended  (the 
``Act''), and Section 64.703(a)(3) of the Commission's rules.1

                         II.  BACKGROUND

     2.   On December 1,  1999, the Enforcement  Bureau began  an 
investigation concerning  compliance  with the  operator  service 
requirements contained in  the Act and  the Commission's  rules.2  
Specifically, the Bureau's field staff investigated, inter  alia, 
compliance with Section  226(b)(1) of the  Act,3 and portions  of 
section 64.703 of the Commission's  rules.4  Over the next  three 
months, the Bureau's field staff checked compliance at over 1,700 
telephones throughout the  United States.   This information  was 
compiled and further evaluated by Commission staff in Washington, 
D.C.


     3.   AT&T is a provider of operator services for  aggregator 
telephones throughout the United  States.5  Under Section 226  of 
the Act and the Commission's implementing rules, operator service 
providers  (``OSPs'')   must,   inter  alia,   audibly   identify 
themselves at the beginning   of each operator-assisted call  and 
must also disclose immediately to the consumer, upon request  and 
at no charge:  (1) a quotation  of its rates  or charges for  the 
call; (2) the  methods by  which such  rates or  charges will  be 
collected; and  (3) the  methods by  which complaints  concerning 
such rates, charges, or collection practices will be resolved.6 

     4.   Based  on  its  nationwide  investigation,  the  Bureau 
identified possible violations of the Act and of the Commission's 
rules regarding  operator services.   The Bureau  contacted  AT&T 
regarding potential  problems with  its  disclosure of  rate  and 
complaint information to consumers upon request.  Throughout  the 
Investigation, AT&T has cooperated fully with the Bureau.

                        III.  DEFINITIONS

     5.   For the Purposes of this Consent Decree, the  following 
definitions shall apply:

     (a)       The "FCC" or the "Commission" means all Bureaus 
and Offices of the                 Commission, including the 
Enforcement Bureau;

     (b)  ``Bureau'' means the Enforcement Bureau of the Federal 
Communications                     Commission; 

            (c)     "AT&T" or the "Company" means AT&T Corp., its 
subsidiaries,                      and its successors;

            (d)     "Parties" means AT&T and the Bureau;

     (e)  ``OSPs''  means  providers  of  operator  services,  as 
defined by the Act and the              Commission's rules;7

            (f)     "  Order"  means  the  Order  of  the  Bureau 
adopting the terms and                       conditions  of  this 
Consent Decree;

            (g)     "Effective Date" means the date on which  the 
Enforcement Bureau releases the              Order.

                         IV.  AGREEMENT

     6.   AT&T agrees that the  Bureau has jurisdiction over  the 
matters contained in  this Consent  Decree and  the authority  to 
enter into and adopt this Consent Decree.

     7.   The Parties agree that the provisions of this voluntary 
Consent Decree shall be subject  to final approval by the  Bureau 
by incorporation of such provisions by reference in the Order  of 
the Bureau adopting this Consent Decree.

     8.   The Parties agree that this Consent Decree shall become 
effective on  the date  on which  the Bureau  releases the  Order 
adopting this Consent Decree.   Upon release, the Order  adopting 
this Consent Decree and this  Consent Decree shall have the  same 
force and effect as  any other Order of  the Commission, and  any 
violation of  the terms  and conditions  of this  Consent  Decree 
shall constitute a violation of a Commission Order entitling  the 
Commission to exercise any and all rights and to seek any and all 
remedies authorized by  law for the  enforcement of a  Commission 
Order.

     9.   The Parties  agree that  this Consent  Decree does  not 
constitute an adjudication on  the merits or  any finding on  the 
facts or  law regarding  any  violations of  the  Act or  of  the 
Commission's rules committed by AT&T.  The Parties agree that  by 
entering into this Consent Decree, the Company does not admit any 
legal or equitable liability or any wrongdoing.

     10.  In express reliance upon the representations  contained 
herein, the Bureau agrees to terminate its investigation into the 
matters regarding AT&T discussed in paragraphs 2 - 4, supra.

     11.  AT&T agrees to waive any and all rights it may have  to 
seek administrative or  judicial reconsideration, review,  appeal 
or stay, or  to otherwise  challenge or contest  the validity  of 
this Consent Decree and the  Order adopting this Consent  Decree, 
provided the  Order adopts  this Consent  Decree without  change, 
addition, or modification.

     12.  AT&T waives any rights it may have under any  provision 
of the Equal Access to Justice Act, 5 U.S.C.  504, and 47 C.F.R. 
 1.1501 et seq.

     13.  AT&T shall make a voluntary contribution to the  United 
States Treasury  in  the  amount of  one  hundred  five  thousand 
dollars ($105,000) within 30 days  of the Effective Date of  this 
Consent Decree.  Such contribution shall be made, without further 
protest or  recourse, by  certified  check, cashier's  check,  or 
money order  drawn to  the order  of the  Federal  Communications 
Commission, and  shall be  mailed to  the Federal  Communications 
Commission,  P.O.  Box   73482,  Chicago,  Illinois   60673-7482, 
reflecting account number 200132170012.

     14.  AT&T shall develop face-to-face retraining for all AT&T 
operators in its Call  Servicing Centers that  will focus on  the 
requirements of Section 64.703.  Specifically, AT&T shall retrain 
operators on the quotation of AT&T's rates or charges for a  call 
upon customer request, the information the operator should give a 
customer upon request  about how  such rates or  charges will  be 
collected, and the  information that the  operator should give  a 
customer upon  request  about  the methods  by  which  complaints 
concerning  rates,  charges  or  collection  practices  will   be 
resolved.  AT&T shall retrain all operators in its Call Servicing 
Centers between October 30 and November 10, 2000.  

     15.  After operator  retraining  has  been  completed,  AT&T 
shall conduct test calls nationwide (100 test calls per month) to 
ensure that operators  are responding  appropriately to  customer 
requests for rate  quote information, how  such rates or  charges 
will be collected and for information about the methods by  which 
complaints concerning rates, charges or collection practices will 
be resolved.

     16.  AT&T supervisors in  the Call  Servicing Centers  shall 
conduct weekly random Service Management Observations to  monitor 
operators for compliance with the requirements of Section 64.703.

     17.  The Parties agree that this Consent Decree shall become 
effective on the date  on which the  Order adopting this  Consent 
Decree is released, and shall remain in effect for two (2)  years 
after its effective date.

     18.  The Parties  agree and  acknowledge that  this  Consent 
Decree shall constitute a final settlement of the  Investigation.  
The FCC will not initiate on its own motion any other enforcement 
action against AT&T, or seek on its own motion any administrative 
or other  penalties  from  the Company,  based  on  any  evidence 
gathered as part of this Investigation.

     19.  The Parties agree that if any provision of the  Consent 
Decree conflicts with any subsequent rule or order adopted by the 
Commission, it  will be  superseded by  such Commission  rule  or 
order.

     20.  If this Consent Decree is  not signed by both  parties, 
is not adopted by the Bureau, or is otherwise rendered invalid by 
any court of  competent jurisdiction,  it shall  become null  and 
void and shall not become part of the record in this  enforcement 
proceeding, nor may it be used in  any fashion by any party in  a 
legal proceeding.

     21.  AT&T and the Bureau agree to be bound by the terms  and 
conditions stated herein. 






     22.  The Parties  agree  that  this Consent  Decree  may  be 
signed in counterparts.


                              FOR THE FEDERAL 
                              COMMUNICATIONS COMMISSION
                                   

                                                                                                   
                              David H. Solomon
                              Chief
                              Enforcement Bureau


                                                                                                   

                              AT&T Corp.
                                                                           
                                                                           
_________________________

1 47 U.S.C.  226(b)(1)(C); 47 C.F.R.  64.703(a)(3), (a)(4).

2 47 U.S.C.  226 (b)(1)(C); 47 C.F.R. 64.703(a)(3).

3 47 U.S.C.  226(b)(1) (Requirements for Providers of  Operator 
Services).

4 47 C.F.R.   64.703(a)(1), (a)(2),  (a)(3), (a)(4)  (Consumer 
Information).

5 ``Operator services''  is defined  by the  Act and  Commission 
rules as  ``any interstate  telecommunications service  from  an 
aggregator location that includes, as a component, any automatic 
or live  assistance to  a  consumer to  arrange for  billing  or 
completion, or both, of an  interstate telephone call through  a 
method other than: (1) automatic completion with billing to  the 
telephone from  which the  call  originated; or  (2)  completion 
through an access code used by the consumer, with billing to  an 
account previously established with the carrier by the consumer. 
''  47 U.S.C. 226(a)(7); 47 C.F.R. 64.708(i).  A  ``provider 
of operator services'' means ``any common carrier that  provides 
operator  services  or  any  other  person  determined  by   the 
Commission to be a provider of operator services.''  47 U.S.C.  
226(a)(9); 47 C.F.R. 64.708(l).  An ``aggregator'' is  defined 
by the Act and the Commission's  rules as ``any person that,  in 
the  ordinary  course  of   its  operations,  makes   telephones 
available to the public or  to transient users of its  premises, 
for interstate  telephone calls  using  a provider  of  operator 
services.''  47 U.S.C.  226(a)(2); 47 C.F.R. 64.708(b).

6 47 U.S.C.  226(b)(1); 47 C.F.R.  64.703(a)(3).

7 47 U.S.C.  226(a)(9); 47 C.F.R.  64.708(l).