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DAFederal CommunicationsCommission
Before the
Federal CommunicationsCommission
Washington, DC 20554
In the Matter of
A Wilkens
Illegal Receipt of Duplicate
Lifeline Support
) File No.: EB-13-IH-0273
Adopted: March 14, 2013 Released: March 14, 2013
By the Chief, Investigations and Hearings Division, Enforcement Bureau:
1. This is an official CITATIONANDORDER issued pursuant to Section 503(b)(5) of the 
Communications Act of 1934, as amended (Communications Act),
to A Wilkens ( . Wilkens or 
“you”) for violations of the Federal Communications Commission’s rules for the Universal Service Lifeline
Program, which helps qualifying low income consumers get access to phone service.
2. According to our records, you currently receive Lifeline-supported service on nine 
customer accounts from the following companies: Cintex Wireless, LLC; Global Connection Inc. of 
America d/b/a Stand Up Wireless; Nexus Communications, Inc. d/b/a Reachout Wireless; TAG Mobile, 
LLC; Telrite Corporation d/b/a Life Wireless; TerraCom Inc., d/b/a TerraCom Wireless; and TracFone 
Wireless, Inc. d/b/a SafeLink Wireless. As you should know, your household can have only one Lifeline-
supported phone service.
When you signed up for Lifeline-supported phone service, you should have 
signed a form where you certified, under penalty of perjury, that you and other members of your household 
do not already have Lifeline-supported phone service.
You also should have certified that
you were eligible for Lifeline service, and that all of the information in your application was truthful.
3. By obtaining Lifeline service from multiple providers, you violated the rule limiting each 
household to only one Lifeline-supported phone service, and you apparently made multiple false 
certifications that are punishable by law. Therefore, we ORDER you to cease and desist from
The name of the recipient of this Citation and Order has been redacted in part to protect the recipient’s personal 
privacy interests. See 5 U.S.C. § 552(a); see also 47 C.F.R. § 0.455(g) (“To the extent required to prevent a clearly 
unwarranted invasion of personal privacy . . . the Commission may delete identifying details or confidential 
information when it makes available or publishes any document described in this section.”). We take this action 
because, in this case, the individual’s identity has no bearing or effect on the subject matter of the document, and 
there is no need for the general public to know it.  Therefore, at this juncture, the interest in protecting the private 
citizen’s right to be secure in his or her personal affairs outweighs any purported interest the public might have in 
knowing the individual’s identifying information.
47 U.S.C. § 503(b)(5).
The Commission is issuing this Citation and Order pursuant to Section 503(b)(5) of the Communications Act of
1934, as amended, 47 U.S.C. § 503(b)(5).
See 47 U.S.C. § 54.410(d)(3).
See 47 C.F.R. § 54.410(d)(3)(vi).
See 47 C.F.R. § 54.410(d)(3).
DAFederal CommunicationsCommission
applying for—or receiving—more than one Lifeline-supported phone service.
4. In addition, you should have received a letter from the Universal Service Administrative 
Company dated October 10, 2012 directing you to choose a single Lifeline service provider and explaining
that you would no longer receive benefits for more than one Lifeline-supported phone service.
5. If you continue to violate the CommunicationsAct or the Commission’s rules in any
manner described in this letter after you receive this Citation and Order, the Federal
CommunicationsCommissionmay impose monetary fines of up to $16,000 for each violation and
up to $112,500 for a single continuing violation.
6. You may respond to this Citation and Order within 30 days from the date of this letter by 
requesting an interview or by submitting a written response explaining your position. If you want to 
schedule an interview, please contact Theodore C. Marcus at (202) 418-1420. The interview can be 
conducted in person at the FCC Field Office that is closest to your residence or by telephone with an FCC 
representative in Washington, D.C. If you prefer to send a written response, you must send it within 30 
days of the date of this letter to:
Theodore C. Marcus
Investigations & Hearings Division
Enforcement Bureau
Federal Communications Commission
445 12
Street, SW, Rm. 4-C330
Washington, DC 20554
Re: EB File No.: EB-13-IH-0273
7. However you respond, you should explain the actions that you are taking to ensure that 
you do not violate the FCC’s rules governing the Lifeline program.
8. The Commission’s staff will use all relevant material information before it, including 
information that you disclose in your interview or written statement, to determine what, if any, 
enforcement action is required to ensure your compliance with the Communications Act and the 
Commission’s rules.
9. The knowing and willful making of any false statement, or the concealment of any 
material fact, in reply to this Citation and Order is punishable by fine or imprisonment under 18 U.S.C.
§ 1001.
10. Under the Privacy Act of 1974, any statement or information you provide may be used by 
the Commission to determine if further enforcement action is required.
Section 1.17 of the Rules also 
requires that you provide truthful and accurate statements to the Commission.
Any knowingly or willfully
false statement, or concealment of any material fact, made in reply to this Citation and Order is punishable 
by fine or imprisonment.
See 47 C.F.R. § 1.80(b)(3).
See Privacy Act of 1974, 5 U.S.C. § 552a(e)(3).
See 47 C.F.R. § 1.17.
See 18 U.S.C. § 1001 et seq.
DAFederal CommunicationsCommission
11. Reasonable accommodations for people with disabilities are available upon request. 
Include a description of the accommodation needed, including as much detail as possible. Also include a 
way we can contact you if we need more information. Please allow at least five (5) calendar days advance
notice; last minute requests will be accepted, but may be impossible to fill. Requests may be submitted by
email to or by phone to the Commission’s Consumer & Governmental Affairs Bureau:
For sign language interpreters, CART, and other reasonable accommodations:
202-418-0530 (voice), 202-418-0432 (tty);
For accessible format materials (braille, large print, electronic files, and audio format):
202-418-0531 (voice), 202-418-7365 (tty).
12. IT IS ORDERED that pursuant to Sections 4(i), 4(j), and 403 of the Communications 
Act of 1934, as amended, A Wilkens must cease and desist from applying for—or receiving—more 
than one Lifeline-supported phone service.
13. IT IS FURTHERORDERED that a copy of this Citation and Order shall be sent by 
email, First Class U.S. Mail, return receipt requested, and Certified Mail to A Wilkens at address 
of record.
Theresa Z. Cavanaugh
Chief, Investigations & Hearings Division
Enforcement Bureau