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Federal Communications Commission
Washington, D.C. 20554
In the Matter of )
File No. EB-08-TC-5708
Think 12 Corporation d/b/a Hello )
Depot NAL/Acct. No. 201032170826
Apparent Liability for Forfeiture FRN: 0010729283
ORDER OF FORFEITURE
Adopted: February 25, 2011 Released: February 25, 2011
By the Chief, Telecommunications Consumers Division, Enforcement Bureau:
I. INTRODUCTION and background
1. In this Order of Forfeiture, we assess a monetary forfeiture of twenty
thousand dollars ($20,000) against Think 12 Corporation d/b/a Hello
Depot ("Think 12") for willfully or repeatedly violating section 222
of the Communications Act of 1934, as amended (the "Communications
Act" or "Act"), section 64.2009(e) of the Commission's rules, and the
Commission's EPIC CPNI Order by failing to timely file an annual
compliance certification with the Enforcement Bureau ("Bureau") for
calendar year 2007 on or before March 1, 2008.
2. Think 12 is a telecommunications carrier located in Itasca, Illinois
providing resold interexchange services. As a telecommunications
carrier, Think 12 is subject to the requirements of section 222 of the
Act and section 64.2009 of the Commission's rules. Section 222 imposes
the general duty on all telecommunications carriers to protect the
confidentiality of their subscribers' proprietary information.
Protection of CPNI is a fundamental obligation of all
telecommunications carriers as provided by section 222 of the Act. The
Commission required carriers to establish and maintain a system
designed to ensure that carriers adequately protected their
subscribers' CPNI. The Commission strengthened its privacy rules with
the release of the EPIC CPNI Order, requiring that all companies
subject to the CPNI rules file annually, on or before March 1, a
certification with the Commission pursuant to amended rule 47 C.F.R.
3. After receiving information that Think 12 had not timely filed its
CPNI certification for calendar year 2007, the Bureau sent a Letter of
Inquiry ("LOI") to Think 12 on September 2, 2008. In the LOI the
Bureau asked Think 12 to provide copies and evidence of its timely
filed CPNI compliance certification for 2007, which was due by March
1, 2008, or an explanation as to why no certification was filed. In
response to the Bureau's inquiry, Think 12 submitted its CPNI
compliance certification for 2007. The Bureau concluded that Think 12
failed to submit satisfactory evidence of its timely filing of the
annual CPNI compliance certification. On February 24, 2009, the Bureau
released the Omnibus NAL against numerous companies, including Think
12, proposing a monetary forfeiture of $20,000 for the apparent
failure to comply with section 64.2009(e) of the Commission's rules
and the Commission's EPIC CPNI Order, and ordered Think 12 to either
pay the proposed forfeiture or file a written response within 30 days
of the release date stating why the proposed forfeiture should be
reduced or canceled. Think 12 filed a response to the Omnibus NAL on
March 25, 2009. The response confirmed that Think 12 had violated the
Commission's rules by failing to timely file its 2007 CPNI compliance
4. Section 64.2009(e) of the Commission's rules requires
telecommunications carriers such as Think 12 to file annually before
March 1st a CPNI compliance certification signed by an officer of the
carrier. By its own admission, Think 12 failed to comply with this
Commission rule and is subject to forfeiture. Section 503(b) of the
Communications Act authorizes the Commission to assess a forfeiture
against a common carrier of up to $150,000 for each violation of the
Act or of any rule, regulation, or order issued by the Commission
under the Act. The Commission may assess this penalty if it determines
that the carrier's noncompliance is "willful or repeated." For a
violation to be willful, it need not be intentional. In exercising our
forfeiture authority, we are required to take into account "the
nature, circumstances, extent, and gravity of the violation and, with
respect to the violator, the degree of culpability, any history of
prior offenses, ability to pay, and such other matters as justice may
require." In addition, the Commission has established guidelines for
forfeiture amounts and, where there is no specific base amount for a
violation, retained discretion to set an amount on a case-by-case
5. The Commission's Forfeiture Policy Statement does not establish a base
forfeiture amount for the failure to timely file an annual CPNI
certification. The $3,000 base forfeiture amount suggested in the
Commission's Forfeiture Policy Statement for failure to file documents
generally is inadequate when applied to failure to file CPNI
certifications. In the Omnibus NAL, the Commission took into account
the statutory factors for determining a forfeiture amount, the gravity
of the offense, FCC precedent involving violations of our CPNI rules,
and the fact that protection of a subscriber's CPNI is an important
carrier obligation and the certification filing is an important part
of that obligation in protecting subscriber CPNI. Taking these factors
into account, the Commission proposed a forfeiture amount in the
Omnibus NAL of $20,000 which is significantly lower than the maximum
allowable forfeiture under section 503(b) and is also much lower than
the $100,000 forfeitures assessed against carriers in prior Commission
actions involving violations of our CPNI rules. Further, we have
examined Think 12's response to the NAL, pursuant to the statutory
factors, our rules, and the Forfeiture Policy Statement and find that
no further downward adjustment from the $20,000 forfeiture amount is
6. As a preliminary matter, Think 12's failure to timely file its annual
2007 CPNI certification is not disputed. By its own admission, Think
12 failed to file its CPNI certification by the March 1st filing
deadline. Think 12 submitted the required certification only after the
Commission notified it that it was investigating Think 12's compliance
with our rules and that it might be subject to enforcement action,
including forfeitures. The fact that Think 12 may have been unaware
that it was required to file an annual CPNI certification and then
filed it after it was notified by the Commission, or that it had a
personnel turnover which caused it not to file, does not rise to the
level of a mitigating factor warranting a downward adjustment.
Claiming ignorance of one's responsibility under the law is not a
7. In addition, Think 12 failed to show past compliance with the
Commission's CPNI certification requirements. Prior to the annual
certification filing requirement, carriers were required to have a
CPNI compliance plan and keep an annual CPNI compliance certificate in
their files (i.e., carriers were required to annually certify but were
not required to file the certification with the Commission). In lieu
of an annual filing requirement, carriers were required to produce
their annual certifications for inspection upon Commission request.
Think 12 has failed to show that it was in compliance with the earlier
certification requirement. Thus, the Commission cannot consider past
CPNI compliance as a mitigating factor.
8. We also disagree with Think 12 characterization of its violation of
our CPNI rules as being "merely procedural" and thus warranting
downward adjustment. The annual certification filing obligation is
specifically intended to "ensure that carriers regularly focus their
attention on their duty to safeguard CPNI" and allow the Commission to
"monitor the industry's response to CPNI privacy issues and to take
any necessary steps to ensure that carriers are managing customer CPNI
securely." Given its purpose, the annual certification filing is
clearly more than mere procedure. In addition, as we discussed above,
Think 12 has failed to show that it maintained an annual, but unfiled,
CPNI compliance certification. Thus, even if we were to consider a
downward adjustment based on a late-filed annual certification, no
such downward adjustment is warranted in this case because Think 12
has failed to show that it has a history of compliance with our CPNI
9. With respect to inability to pay or hardship adjustment, we stated in
the Omnibus NAL:
The Commission will not consider reducing or canceling a forfeiture in
response to a claim of inability to pay unless the petitioner submits: (1)
federal tax returns for the most recent three year period; (2) financial
statements prepared according to generally accepted accounting practices;
or (3) some other reliable and objective documentation that accurately
reflects the petitioner's current financial status. Any claim of inability
to pay must specifically identify the basis for the claim by reference to
the financial documentation submitted.
In response, Think 12 provided tax returns for years 2004, 2005, and 2006.
Relying on the most recent reliable financial information provided by
Think 12 and considering the range that the Commission has previously
found reasonable in determining inability to pay, we conclude that Think
12 has not demonstrated an inability to pay the proposed forfeiture amount
10. Finally, we find Think 12's statement that it "has never been the
subject of a prior NAL or forfeiture order" without merit and not
warranting a downward adjustment. This statement, while literally
correct, fails to properly disclose that Think 12 has a history of
non-compliance with the Commission's rules. Section 503(b)(2)(E)
requires us to consider an entity's past violations in determining a
forfeiture penalty: "the Commission or its designee shall take into
account ... with respect to the violator, any history of prior
offenses...." Think 12's history of non-compliance with our rules does
not support its argument for a downward adjustment.
11. In the Omnibus NAL, the Bureau considered several factors including
the amount of forfeiture necessary to have the intended deterrent
effect. The Bureau concluded that the goal of deterring future
non-compliance would be met by issuing forfeitures consistent with the
proposed amount. We take noncompliance with our CPNI rules very
seriously. This forfeiture order should advise Think 12 and other
carriers that the protection of a subscriber's CPNI and the annual
CPNI compliance certification filing requirements are important
IV. ordering clauses
12. Accordingly, IT IS ORDERED, pursuant to section 503(b) of the
Communications Act, 47 U.S.C. S: 503(b) and section 1.80 of the
Commission's rules, 47 C.F.R. S: 1.80, that Think 12 Corporation d/b/a
Hello Depot SHALL FORFEIT to the United States government the sum of
$20,000 for willfully or repeatedly violating the Act and the
13. Payment of the forfeiture shall be made in the manner provided for in
section 1.80 of the rules within thirty (30) days of the release of
this Forfeiture Order. If the forfeiture is not paid within the period
specified, the case may be referred to the Department of Justice for
collection pursuant to section 504(a) of the Act. Payment of the
forfeiture must be made by check or similar instrument, payable to the
order of the Federal Communications Commission. The payment must
include the NAL/Account No. and FRN referenced above. Payment by check
or money order may be mailed to Federal Communications Commission,
P.O. Box 979088, St. Louis, MO 63197-9000. Payment by overnight mail
may be sent to U.S. Bank-Government Lockbox #979088, SL-MO-C 2-GL,
1005 Convention Plaza, St. Louis, MO 63101. Payment by wire transfer
may be made to ABA Number 021030004, receiving bank TREAS/NYC, and
account number 27000001. For payment by credit card, an FCC Form 159
(Remittance Advice) must be submitted. When completing the FCC Form
159, enter the NAL/Account Number in block number 24A. Think 12
Corporation d/b/a Hello Depot will also send electronic notification
on the date said payment is made to email@example.com. Requests for
full payment under an installment plan should be sent to: Chief
Financial Officer -- Financial Operations, 445 12th Street, S.W., Room
1-A625, Washington, D.C. 20554. Please contact the Financial
Operations Group Help Desk at 1-877-480-3201 or Email:
ARINQUIRIES@fcc.gov with any questions regarding payment procedures.
14. 15. IT IS FURTHER ORDERED that a copy of this Order for Forfeiture
shall be sent by Certified Mail Return Receipt Requested and First
Class Mail to the company's attorney at Technology Law Group, 5335
Wisconsin Avenue, N.W., Suite 440, Washington, D.C. 20015.
FEDERAL COMMUNICATIONS COMMISSION
Richard A. Hindman
Telecommunications Consumers Division
47 U.S.C. S: 503(b)(1). The Commission has the authority under this
section of the Communications Act of 1934, as amended, to assess a
forfeiture against any person who has "willfully or repeatedly failed to
comply with any of the provisions of this Act or of any rule, regulation,
or order issued by the Commission under this Act ...." For a violation to
be willful, it need not be intentional. See Application for Review of
Southern California Broadcasting Co. Licensee, Radio Station KIEV (AM)
Glendale, California, Memorandum Opinion and Order, 6 FCC Rcd 4387,
4387-88, P: 5 (1991) ("Southern California Broadcasting"), recon. denied,
7 FCC Rcd 3454 (1992).
47 U.S.C. S: 222.
47 C.F.R. S: 64.2009(e).
Implementation of the Telecommunications Act of 1996: Telecommunications
Carriers' Use of Customer Proprietary Network Information and Other
Customer Information; IP-Enabled Services, CC Docket No. 96-115, WC Docket
No. 04-36, Report and Order and Further Notice of Proposed Rulemaking, 22
FCC Rcd 6927, 6953, P: 51 (2007) ("EPIC CPNI Order"); aff'd sub nom. Nat'l
Cable & Telecom. Assoc. v. FCC, 555 F.3d 996, (D.C. Cir. 2009).
Section 222 of the Communications Act, 47 U.S.C S: 222, provides that:
"Every telecommunications carrier has a duty to protect the
confidentiality of proprietary information of, and relating to, other
telecommunications carriers, equipment manufacturers, and customers,
including telecommunication carriers reselling telecommunications services
provided by a telecommunications carrier."
47 C.F.R. S: 64.2009(e) is one such requirement.
EPIC CPNI Order, 22 FCC Rcd at 6953, P: 51; 47 C.F.R. S: 64.2009(e).
Specifically, pursuant to section 64.2009(e): A telecommunications carrier
must have an officer, as an agent of the carrier, sign and file with the
Commission a compliance certificate on an annual basis. The officer must
state in the certification that he or she has personal knowledge that the
company has established operating procedures that are adequate to ensure
compliance with the rules in this subpart. The carrier must provide a
statement accompanying the certification explaining how its operating
procedures ensure that it is or is not in compliance with the rules in
this subpart. In addition, the carrier must include an explanation of any
actions taken against data brokers and a summary of all customer
complaints received in the past year concerning the unauthorized release
of CPNI. This filing must be made annually with the Enforcement Bureau on
or before March 1 in EB Docket No. 06-36, for data pertaining to the
previous calendar year. See also Enforcement Advisory No. 2011-02, DA
11-159 (Jan. 28, 2011); Enforcement Advisory No. 2010-01, DA 10-91 (Jan.
Think 12 submitted its 2007 CPNI compliance certification on September 22,
2008 to the Bureau after it received notice from the Commission of this
investigation of Think 12's potential non-compliance with section 222 of
the Act and section 64.2009 of the Commission's rules. See Think 12's
"Annual 47 C.F.R. S: 64.2009(e) CPNI Certification," dated Sept. 18, 2008.
The actual filing date appears to be March 2, 2009.
Annual CPNI Certification, Omnibus Notice of Apparent Liability for
Forfeiture, 24 FCC Rcd 2299 (Enf. Bur. 2009) ("Omnibus NAL").
See "Response to Omnibus Notice of Apparent Liability for Forfeiture,"
Mar. 25, 2009 ("Response to NAL").
In the Declaration submitted with the Response to NAL, Jeom Heui Lee,
President of Think 12, states "Think 12 was not aware it was required to
file a CPNI certification statement for 2007 by March 1, 2008, until it
received a letter from the Commission in September 2008." Declaration at
47 C.F.R. S: 64.2009(e); see also EPIC CPNI Order, 22 FCC Rcd at 6953-54,
47 U.S.C. S: 503(b)(2)(B); see also 47 C.F.R. S: 1.80(b)(2); Amendment of
Section 1.80 of the Commission's Rules, Order, 12 FCC Rcd 1038
(1997)(inflation adjustment to $100,000/$1,100,000); Amendment of Section
1.80(b) of the Commission's Rules and Adjustment of Forfeiture Maxima to
Reflect Inflation, Order, 15 FCC Rcd 18221 (2000)(inflation adjustment to
$120,000/$1,200,000); Amendment of Section 1.80 of the Commission's Rules
and Adjustment of Forfeiture Maxima to Reflect Inflation, Order, 23 FCC
Rcd 9845 (2008) (inflation adjustment to $150,000/$1,500,000). See also
FCC Enforcement Advisory, DA 11-159 (Jan. 28, 2011). At the time the
Omnibus NAL was released the maximum forfeiture was $130,000 for each
violation of the Act or of any rule, regulation, or order issued by the
Commission. See Omnibus NAL, 24 FCC Rcd at 2301, P: 5.
See 47 U.S.C. S: 503(b)(1)(B).
See Southern California Broadcasting, 6 FCC Rcd at 4387-88, P: 5.
See 47 U.S.C. S: 503(b)(2)(E); see also The Commission's Forfeiture Policy
Statement and Amendment of Section 1.80 of the Commission's Rules, 12 FCC
Rcd 17087, 17100-17101, P: 27 (1997) ("Forfeiture Policy Statement");
recon. denied, 15 FCC Rcd 303 (1999).
See Forfeiture Policy Statement, 12 FCC Rcd at 17098-99, P: 22.
EPIC CPNI Order, 22 FCC Rcd at 6953, P: 51 (The annual certification
filing is "an appropriate measure and will ensure that carriers regularly
focus their attention on their duty to safeguard CPN. Additionally, [the
annual certification] will remind carriers of the Commission's oversight
and high priority regarding carrier performance in this area. Further,
with this filing, the commission will be better able to monitor the
industry's response to CPNI privacy issues and to take any necessary steps
to ensure that carriers are managing customer CPNI securely.").
See Omnibus NAL, 24 FCC Rcd at 2299-2303, P:P: 5-8. The prior actions
involved violations of the Commission's CPNI rules in effect in 2006. See
id. at 2302, P: 7.
Response to NAL at 14 ("Respondent was unaware of its CPNI filing
requirements until it received the Commission's letter in September 2008,
and to which it promptly filed and in good faith on September 19, 2008.");
Declaration at 1 ("Think 12 was not aware it was required to file a CPNI
certification statement for 2007 by March 1, 2008, until it received a
letter from the Commission in September 2008.").
See supra n. 20; see also Response to NAL at 14 ("Respondent employed a
person responsible for handling regulatory matters. However, that
individual was not longer employed by Respondent and there was no
transition of the regulatory responsibilities to an existing employee.")
See Southern California Broadcasting, 6 FCC Rcd at 4387, P: 3; Kenneth
Paul Harris, Sr., Proposed Assignee, Station KSRW (FM) Childress, Texas,
Notice of Apparent Liability for Forfeiture, 15 FCC Rcd 12933, 12935, P: 7
(Enf. Bur. 2000). This case is different than where the rule was recently
modified and the violation was due to a licensee's lack of actual
knowledge of the rule change. Prior to adoption of the annual CPNI
certification filing requirement, our CPNI rules already required
telecommunications carriers such as Think 12 to have a CPNI compliance
program and to have an officer of the company certify annually that the
company was in compliance with our CPNI rules. See EPIC CPNI Order, 22 FCC
Rcd at 6953, P: 52. As discussed in paragraph 7, Think 12 failed to show
it had complied with the certification filings under the old rules let
alone the new filing requirement. Thus, any lack of knowledge in the
instant case does not warrant a downward adjustment.
Omnibus NAL, 24 FCC Rcd at 2302, P: 7. This prior rule is discussed in the
EPIC CPNI Order: "each telecommunications carrier must have an officer, as
an agent of the carrier, sign a compliance certificate on an annual basis
stating that the officer has personal knowledge that the company has
established operating procedures that are adequate to ensure compliance
with the Commission's CPNI rules and to make that certification available
to the public." EPIC CPNI Order, 22 FCC Rcd at 6953, P: 52 (citation
Omnibus NAL, 24 FCC Rcd at 2302, P: 7.
The 2007 CPNI compliance certification Think 12 submitted to the Bureau on
September 22, 2008 was dated Sept. 18, 2008.
Response to NAL at 14. ("Respondent has complied with the Commission's
objectives regarding the protection of CPNI information. Accordingly,
Respondent's error, if any, is merely procedural.")
EPIC CPNI Order, 22 FCC Rcd at 6953, P: 51.
Omnibus NAL, 24 FCC Rcd at 2304, P: 16.
Subsequently, staff requested more recent tax returns; counsel for Think
12 provided approximated gross revenues for 2007 and 2008 in an email. See
email from Susan Colman to Mika Savir (Feb. 17, 2011).
The Commission has the discretion to determine the most reliable financial
information to use in determining ability to pay. See Coleman Enterprises,
Inc. d/b/a Local Long Distance, Inc., Apparent Liability for Forfeiture,
Order of Forfeiture, 15 FCC Rcd 24385, 24388, P: 11 (2000) ("Local Long
Distance"), recon. denied, 16 FCC Rcd 10016 (2001).
See, e.g., Local Long Distance, 15 FCC Rcd at 24388, P: 11 (The Commission
reduced the forfeiture amount from $1,120,000 to $750,000.) See also
Hoosier Broadcasting Corporation, Memorandum Opinion and Order, 15 FCC Rcd
8640, 8641,P: 7 (2000).
See Long Distance Direct, Inc., Apparent Liability for Forfeiture,
Memorandum Opinion and Order, 15 FCC Rcd 3297, 3305-06, P:P: 22-23 (2000).
Response to NAL at 14.
See, e.g., Think 12 Corporation d/b/a Hello Depot, Complaint Regarding
Unauthorized Change of Subscriber's Telecommunications Carrier, Order, 22
FCC Rcd 3536 (CGB 2007); Think 12 Corporation d/b/a Hello Depot, Complaint
Regarding Unauthorized Change of Subscriber's Telecommunications Carrier,
Order, 21 FCC Rcd 7067 (CGB 2006); Think 12 Corporation d/b/a Hello Depot,
Complaint Regarding Unauthorized Change of Subscriber's Telecommunications
Carrier, Order, 21 FCC Rcd 1903 (CGB 2006); Think 12 Corporation d/b/a
Hello Depot, Complaint Regarding Unauthorized Change of Subscriber's
Telecommunications Carrier, Order, 20 FCC Rcd 15396 (CGB 2005).
47 U.S.C. S: 503(b)(2)(E)(emphasis added).
Think 12's other arguments and broad assertions that the Omnibus NAL is
unconstitutional, violates the Administrative Procedures Act, and somehow
strips Think 12 of a presumption of "innocence" by attempting to
unlawfully shift burdens of proof to Think 12, are without merit. They
ignore the simple fact that Think 12 admits that it violated the
Commission's CPNI certification rule - the very rule at issue in the
Omnibus NAL - and thus, pursuant to section 503(b) of the Communications
Act, it is subject to forfeiture.
(Continued from previous page)
Federal Communications Commission DA 11-365
Federal Communications Commission DA 11-365