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                                   Before the

                       Federal Communications Commission

                             Washington, D.C. 20554

     In the Matter of                      )   File No. EB-07-MDIC-0001      
     Global Network Communication West,    )   File No. EB-07-MDIC-0027      
                                           )   NAL/Acct. No. 2008-3209-0005  
     Apparent Liability for Forfeiture                                       
                                           )   FRN: 0010-4154-04             


   Adopted: March 6, 2008 Released: March 7, 2008

   By the Chief, Enforcement Bureau:

   I. introduction

    1. This Notice of Apparent Liability for Forfeiture ("NAL") finds that
       Global Network Communication West, Inc. ("GNCW" or "Defendant")
       apparently violated section 1.717 of the Commission's rules by failing
       to respond to two informal complaints served on Defendant by the
       Commission. Based upon our review of the facts and circumstances
       surrounding this apparent violation, we find that GNCW is apparently
       liable for a forfeiture in the amount of $8,000.


    2. The Commission's informal complaint rules provide a mechanism for
       complainants to (i) allege that a common carrier has violated Title II
       of the Communication Act of 1934, as amended (the "Act"), and (ii)
       receive a response in writing from the carrier defendant. The process
       is designed to enable the parties to resolve disputes informally. A
       complainant initiates the process by filing the informal complaint
       with the Commission. Pursuant to section 1.717 of the rules, the
       Commission then issues a "Notice of Informal Complaint" ("Notice"). In
       that Notice, the Commission forwards the informal complaint to the
       appropriate carrier and prescribes a time for such carrier to respond
       in writing to the informal complaint. The defendant must file its
       response with the Commission and serve it on the complainant. If the
       complainant is not satisfied by the carrier's response, and the
       parties are not able to resolve the dispute informally, the
       complainant may file a formal complaint.

    3. Payphone service providers ("PSPs") and their representatives often
       file informal complaints in an effort to recover per-call payphone
       compensation that carriers allegedly owe. Pursuant to section 1.717 of
       the rules, the Commission served on GNCW two informal complaints filed
       by different complainants; the first, from PBS TelCom, Inc., was
       served on April 25, 2007. The Notice required GNCW to respond in
       writing "specifically to all material allegations raised in the
       informal complaint and summarize the actions taken or to be taken to
       satisfy it." The Notice further directed GNCW to file its response
       within twenty days of the Notice, and indicated that failure to
       respond "may subject Global Network Communications West, Inc. to
       enforcement action." An identical Notice was served on GNCW for the
       second complaint (filed by C&M Telecommunications, Inc. d/b/a
       Bayphones). GNCW has not responded to either of the informal
       complaints as required by the Commission.

   III. Discussion

    A. Authority

    4. Any person who the Commission determines has willfully or repeatedly
       failed to comply with any provision of the Act, or any rule,
       regulation, or order issued by the Commission, is liable to the United
       States for a forfeiture penalty. As defined by the Act, "willful"
       means "the conscious and deliberate commission or omission of [any]
       act, irrespective of any intent to violate" the law. The legislative
       history of section 312(f)(1) of the Act clarifies that this definition
       of "willful" applies to both sections 312 and 503(b) of the Act, and
       the Commission has so interpreted  the term in the section  503(b)
       context. The Commission also may assess a forfeiture for violations
       that are merely repeated, and not willful.  "Repeated" means that the
       act was committed or omitted more than once, or lasts more than one

    5. To impose a forfeiture penalty, the Commission must issue a notice of
       apparent liability, and the person against whom the notice has been
       issued must have an opportunity to show, in writing, why no such
       forfeiture penalty should be imposed. The Commission will then issue a
       forfeiture if it finds by a preponderance of the evidence that the
       person has willfully or repeatedly violated the Act or a Commission
       order or rule.

    6. Sections 4(i), 4(j), 218, and 403 of the Act afford the Commission
       broad authority to investigate the entities it regulates. Section 4(i)
       authorizes the Commission to "issue such orders, not inconsistent with
       this Act, as may be necessary in the execution of its functions," and
       section 4(j) states that "the Commission may conduct its proceedings
       in such manner as will best conduce to the proper dispatch of business
       and to the ends of justice." Section 218 of the Act specifically
       authorizes the Commission to "obtain from . . . carriers . . . full
       and complete information necessary to enable the Commission to perform
       the duties and carry out the objects for which it was created."
       Finally, as noted above, rule 1.717 directs the carrier to respond to
       informal complaints within the prescribed time.

    7. We find that GNCW apparently violated section 1.717 of the
       Commission's rules by failing to respond to the above-referenced
       informal complaints served by the Commission. The Commission recently
       reminded carriers of the importance of responding to informal
       complaints, and the seriousness of the penalties for failure to do so.
       Nevertheless, Defendant has not responded to the informal complaints.
       We conclude that Defendant's continuing failure to respond to the
       informal complaints constitutes an apparent willful and repeated
       violation of a Commission rule.

    B. Forfeiture Amount

    8. The Act establishes the Commission's authority to assess forfeitures;
       the Commission's rules set the limits. Section 503(b)(2)(B) of the Act
       authorizes the Commission to assess a forfeiture of up to $130,000 for
       each violation or each day of a continuing violation, up to a
       statutory maximum of $1,325,000 for a single act or failure to act.
       Section 1.80 of the Commission's rules and the Commission's Forfeiture
       Policy Statement establish a base forfeiture amount of $4,000 for
       failure to respond to a Commission communication. GNCW's failure to
       respond to the Commission's notices of these two informal complaints,
       as required by section 1.717 of the Commission's rules, warrants the
       base forfeiture amount of $4,000 for each complaint, for a total
       proposed forfeiture of $8,000.

    9. GNCW will have an opportunity to submit evidence and arguments in
       response to this NAL to attempt to show that no forfeiture should be
       imposed or that some lesser amount should be assessed.


   10. We conclude that GNCW apparently willfully or repeatedly violated a
       Commission rule by failing to provide written responses to the
       Commission in response to the informal complaints. Accordingly, a
       proposed forfeiture is warranted against Defendant for this apparent
       willful or repeated violation.

   11. ACCORDINGLY, IT IS ORDERED THAT, pursuant to section 503(b) of the
       Communications Act of 1934, as amended, section 1.80(f)(4) of the
       Commission's rules, and authority delegated by sections 0.111 and
       0.311 of the Commission's rules, Global Network Communication West,
       Inc. IS LIABLE FOR A MONETARY FORFEITURE in the amount of $8,000.00
       for willfully or repeatedly failing to respond to two informal
       complaints served by the Commission, in violation of section 1.717 of
       the Commission's rules.

   12. IT IS FURTHER ORDERED THAT, pursuant to section 1.80 of the
       Commission's rules, within thirty days of the release date of this
       NOTICE OF APPARENT LIABILITY, Global Network Communication West, Inc.
       SHALL PAY the full amount of the proposed forfeiture or SHALL FILE a
       written statement seeking reduction or cancellation of the proposed

   13. Payment of the forfeiture must be made by credit card through the
       Commission's Revenue and Receivables Operations Group at (202)
       418-1995, or by check or similar instrument, payable to the order of
       the Federal Communications Commission. The payment must include the
       Account Number and FRN Number referenced above. Payment by check or
       money order may be mailed to Federal Communications Commission, P.O.
       Box 979088, St. Louis, MO 63197-9000. Payment by overnight mail may be
       sent to U.S. Bank - Government Lockbox #979088, SL-MO-C2-GL, 1005
       Convention Plaza, St. Louis, MO 63101. Payment by wire transfer may be
       made to ABA Number 021030004, receiving bank Federal Reserve Bank of
       New York, and account number 27000001. Requests for full payment under
       an installment plan should be sent to:  Chief Financial Officer --
       Financial Operations, 445 12th Street, S.W., Room 1-A625, Washington,
       D.C.  20554.   Questions, please contact the Financial Operations
       Group Help Desk at 1-877-480-3201 or Email:

   14. IT IS FURTHER ORDERED that a copy of this Notice of Apparent Liability
       for Forfeiture shall be served by first class mail with a certified
       mail return receipt requested to Global Network Communication West,
       Inc. at its address of record, attn. Mr. Khaled Issa, 360 W. 9th Ave.,
       Escondido, CA 92029.


   Kris A. Monteith

   Chief, Enforcement Bureau


                       Informal Complaints Served on GNCW

   File No. Complainant Defendant Service Dates

   EB-07-MDIC-0001 PBS TelCom, Inc. Global Network Communication West, Inc.

   EB-07-MDIC-0027 C&M Global Network Communication West, Inc. 6/14/07

   47 C.F.R. S: 1.717.

   47 U.S.C. S:S: 201 - 276.

   47 C.F.R. S:S: 1.716 - 717.

   47 C.F.R. S: 1.717.

   47 C.F.R. S: 1.717.

   See 47 C.F.R. S:S: 1.718, 1.720-1.736 (describing the formal complaint

   See 47 C.F.R. S:S: 64.1300-64.1340 (describing payphone compensation

   PBS TelCom, Inc. v. Global Network Communications West, Inc., Second
   Notice of Informal Complaint, File No. EB-07-MDIC-0001 (April 25, 2007)
   ("Notice") See Appendix.

   Notice at 2.

   Notice at 2.

   See Appendix.

   47 U.S.C. S: 503(b)(1)(B).

   47 U.S.C. S: 312(f)(1).

   H.R. Rep. No. 97-765, 97th Cong. 2d Sess. 51 (1982).

   See, e.g., Application for Review of Southern California Broadcasting Co.,
   Memorandum Opinion and Order, 6 FCC Rcd 4387, 4388 (1991) ("Southern
   California Broadcasting Co.").

   See, e.g., Callais Cablevision, Inc., Grand Isle, Louisiana, Notice of
   Apparent Liability for Monetary Forfeiture, 16 FCC Rcd 1359, 1362, P: 10
   (2001) ("Callais Cablevision") (issuing a Notice of Apparent Liability
   for, inter alia, a cable television operator's repeated signal leakage).

   Southern California Broadcasting Co.,  6 FCC Rcd at 4388, P: 5; Callais
   Cablevision,  16 FCC Rcd at 1362, P: 9.

   47 U.S.C. S: 503(b); 47 C.F.R. S: 1.80(f).

   See, e.g., SBC Communications, Inc., Forfeiture Order,  17 FCC Rcd 7589,
   7591 (2002) ("SBC Forfeiture Order").

   47 U.S.C. S:S: 154(i), 154(j), 218, 403.

   47 U.S.C. S:S: 154(i), 154(j).

   47 U.S.C. S: 218.

   47 C.F.R. S: 1.717.

   Consumer & Governmental Affairs Bureau Reminds Common Carriers of Their
   Obligation to Timely Respond to Informal Complaints, Public Notice, 22 FCC
   Rcd 4243 (2007).

   47 U.S.C. S: 503(b)(2)(B), as amended. See 47 C.F.R. S: 1.80(b)(2);
   Amendment of Section 1.80(b) of the Commission's Rules, Adjustment of
   Forfeiture Maxima to Reflect Inflation,  Order, 19 FCC Rcd 10945 (2004).
   Citing 28 U.S.C. S: 2461, the Debt Collection Improvement Act, the
   Commission adjusted the statutory amounts upward (from $100,000 to
   $130,000 per violation or day of continuing violation, and from $1,000,000
   to $1,325,000 for any single act or failure to act, as described).

   47 C.F.R. S: 1.80; Commission's Forfeiture Policy Statement and Amendment
   of Section 1.80 of the Rules to Incorporate the Forfeiture Guidelines,
   Report and Order, 12 FCC Rcd 17087, 17114 (1997), recon. denied, 15 FCC
   Rcd 303 (1999).

   47 C.F.R. S: 1.717.

   47 U.S.C. S: 503(b)(4)(C); 47 C.F.R. S: 1.80(f)(3).

   47 U.S.C. S: 503(b).

   47 C.F.R. S: 1.80(f)(4).

   47 C.F.R. S:S: 0.111, 0.311.

   (...continued from previous page)


   Federal Communications Commission DA 08-526


   Federal Communications Commission DA 08-526