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Federal Communications Commission
Washington, D.C. 20554
In the Matter of ) File No. EB-07-MDIC-0026
Global Access, Inc. ) NAL/Acct. No. 2008-3209-0006
Apparent Liability for Forfeiture ) FRN: 0009838616
NOTICE OF APPARENT LIABILITY FOR FORFEITURE
Adopted: June 9, 2008 Released: June 10, 2008
By the Chief, Enforcement Bureau:
1. This Notice of Apparent Liability for Forfeiture ("NAL") finds that
Global Access, Inc. ("Global Access" or "Defendant") apparently
violated section 1.717 of the Commission's rules by failing to respond
to an informal complaint served on Defendant by the Commission. Based
upon our review of the facts and circumstances surrounding this
apparent violation, we find that Global Access is apparently liable
for a forfeiture in the amount of $4,000.
2. The Commission's informal complaint rules provide a mechanism for
complainants to (i) allege that a common carrier has violated Title II
of the Communication Act of 1934, as amended (the "Act"), and (ii)
receive a response in writing from the carrier defendant. The process
is designed to enable the parties to resolve disputes informally. A
complainant initiates the process by filing the informal complaint
with the Commission. Pursuant to section 1.717 of the rules, the
Commission then issues a "Notice of Informal Complaint" ("Notice"). In
that Notice, the Commission forwards the informal complaint to the
appropriate carrier and prescribes a time for such carrier to respond
in writing to the informal complaint. The defendant must file its
response with the Commission and serve it on the complainant. If the
complainant is not satisfied by the carrier's response, and the
parties are not able to resolve the dispute informally, the
complainant may file a formal complaint.
3. Payphone service providers ("PSPs") and their consolidator
representatives often file informal complaints in an effort to recover
per-call payphone compensation that carriers allegedly owe. Pursuant
to rule 1.717, the Commission served on Global Access the informal
complaint filed by G-Five. Specifically, the Commission's Notice to
Global Access was served on Defendant by fax and United States Mail on
June 14, 2007. That Notice required Global Access to "file a response
within twenty business days . . . ". The Commission's Notice further
stated that "failure to respond" may subject Global Access to
enforcement action. Global Access has not responded to this informal
complaint as required by the Commission.
4. Any person who the Commission determines has willfully or repeatedly
failed to comply with any provision of the Act, or any rule,
regulation, or order issued by the Commission, is liable to the United
States for a forfeiture penalty. As defined by the Act, "willful"
means "the conscious and deliberate commission or omission of [any]
act, irrespective of any intent to violate" the law. The legislative
history of section 312(f)(1) of the Act clarifies that this definition
of "willful" applies to both sections 312 and 503(b) of the Act, and
the Commission has so interpreted the term in the section 503(b)
context. The Commission also may assess a forfeiture for violations
that are merely repeated, and not willful. "Repeated" means that the
act was committed or omitted more than once, or lasts more than one
5. To impose such a forfeiture penalty, the Commission must issue a
notice of apparent liability, and the person against whom the notice
has been issued must have an opportunity to show, in writing, why no
such forfeiture penalty should be imposed. The Commission will then
issue a forfeiture if it finds by a preponderance of the evidence that
the person has willfully or repeatedly violated the Act or a
Commission order or rule.
6. Sections 4(i), 4(j), 218, and 403 of the Act afford the Commission
broad authority to investigate the entities it regulates. Section 4(i)
authorizes the Commission to "issue such orders, not inconsistent with
this Act, as may be necessary in the execution of its functions," and
section 4(j) states that "the Commission may conduct its proceedings
in such manner as will best conduce to the proper dispatch of business
and to the ends of justice." Section 218 of the Act specifically
authorizes the Commission to "obtain from . . . carriers . . . full
and complete information necessary to enable the Commission to perform
the duties and carry out the objects for which it was created."
Finally, as noted above, rule 1.717 directs the carrier to respond to
an informal complaint within the prescribed time.
7. We find that Global Access apparently violated section 1.717 of the
Commission's rules by failing to respond to the above-referenced
informal complaint served by the Commission. The Commission has
reminded carriers of the importance of responding to informal
complaints, and the seriousness of the penalties for failure to do so.
Nevertheless, Defendant has not responded to the informal complaint.
We conclude that Defendant's continuing failure to respond to the
informal complaint constitutes an apparent willful and repeated
violation of a Commission rule.
B. Forfeiture Amount
8. The Act establishes the Commission's authority to assess forfeitures;
the Commission's rules set the limits. Section 503(b)(2)(B) of the Act
authorizes the Commission to assess a forfeiture of up to $130,000 for
each violation or each day of a continuing violation, up to a
statutory maximum of $1,325,000 for a single act or failure to act.
Section 1.80 of the Commission's rules and the Commission's Forfeiture
Policy Statement establish a base forfeiture amount of $4,000 for
failure to respond to a Commission communication. Global Access's
failure to respond to the Commission's Notice as required by section
1.717 of the Commission's rules, warrants the base forfeiture amount
9. Global Access will have an opportunity to submit evidence and
arguments in response to this NAL to attempt to show that no
forfeiture should be imposed or that some lesser amount should be
IV. CONCLUSION and ORDERING CLAUSES
10. We conclude that Global Access, Inc. apparently willfully or
repeatedly violated a Commission rule by failing to provide a written
response to the Commission in response to an informal complaint.
Accordingly, a proposed forfeiture is warranted against Defendant for
this apparent willful or repeated violation.
11. ACCORDINGLY, IT IS ORDERED THAT, pursuant to section 503(b) of the
Communications Act of 1934, as amended, section 1.80(f)(4) of the
Commission's rules, and authority delegated by sections 0.111 and
0.311 of the Commission's rules, that Global Access, Inc. IS LIABLE
FOR A MONETARY FORFEITURE in the amount of $4,000.00 for willfully or
repeatedly failing to respond to the informal complaint served by the
Commission, in violation of section 1.717 of the Commission's rules.
12. IT IS FURTHER ORDERED THAT, pursuant to section 1.80 of the
Commission's rules, within thirty days of the release date of this
NOTICE OF APPARENT LIABILITY, Global Access, Inc. SHALL PAY the full
amount of the proposed forfeiture or SHALL FILE a written statement
seeking reduction or cancellation of the proposed forfeiture.
13. Payment of the forfeiture must be made by credit card through the
Commission's Revenue and Receivables Operations Group at (202)
418-1995, or by check or similar instrument, payable to the order of
the Federal Communications Commission. The payment must include the
Account Number and FRN Number referenced above. Payment by check or
money order may be mailed to Federal Communications Commission, P.O.
Box 979088, St. Louis, MO 63197-9000. Payment by overnight mail may be
sent to U.S. Bank - Government Lockbox #979088, SL-MO-C2-GL, 1005
Convention Plaza, St. Louis, MO 63101. Payment by wire transfer may be
made to ABA Number 021030004, receiving bank Federal Reserve Bank of
New York, and account number 27000001. Requests for full payment under
an installment plan should be sent to: Chief Financial Officer --
Financial Operations, 445 12th Street, S.W., Room 1-A625, Washington,
D.C. 20554. Questions, please contact the Financial Operations
Group Help Desk at 1-877-480-3201 or Email: ARINQUIRIES@fcc.gov.
14. IT IS FURTHER ORDERED that a copy of this Notice of Apparent Liability
for Forfeiture shall be served by first class mail with a certified
mail return receipt requested to Global Access, Inc. at its addresses
of record: (1) 860 E 4500 S, Suite 305, Salt Lake City, Utah
84107-3090 and (2) 8494 S 700 E, Suite 150, Sandy, Utah 84070-0541 as
well as another known address - 2470 W. Majestic Parkway, Tucson,
FEDERAL COMMUNICATIONS COMMISSION
Kris A. Monteith
Chief, Enforcement Bureau
47 C.F.R. S: 1.717.
47 U.S.C. S: 201-276.
47 C.F.R. S:S: 1.716-17.
47 C.F.R. S: 1.717.
47 C.F.R. S: 1.717.
See 47 C.F.R. S:S: 1.718, 1.720-1.736 (describing the formal complaint
See 47 C.F.R. S:S: 64.1300-64.1340 (describing payphone compensation
G-Five LLC v. Global Access, LD LLC, Notice of Possible Enforcement
Action, No. EB-07-MDIC-0026, June 14, 2007 ("Notice").
See Notice at 2.
Notice at 2.
47 U.S.C. S: 503(b)(1)(B).
47 U.S.C. S: 312(f)(1).
H.R. Rep. No. 97-765, 97th Cong. 2d Sess. 51 (1982).
See, e.g., Application for Review of Southern California Broadcasting Co.,
Memorandum Opinion and Order, 6 FCC Rcd 4387, 4388 (1991) ("Southern
California Broadcasting Co.").
See, e.g., Callais Cablevision, Inc., Grand Isle, Louisiana, Notice of
Apparent Liability for Monetary Forfeiture, 16 FCC Rcd 1359, 1362, P: 10
(2001) ("Callais Cablevision") (issuing a Notice of Apparent Liability
for, inter alia, a cable television operator's repeated signal leakage).
Southern California Broadcasting Co., 6 FCC Rcd at 4388, P: 5; Callais
Cablevision, 16 FCC Rcd at 1362, P: 9.
47 U.S.C. S: 503(b); 47 C.F.R. S: 1.80(f).
See, e.g., SBC Communications, Inc., Forfeiture Order, 17 FCC Rcd 7589,
7591 (2002) ("SBC Forfeiture Order").
47 U.S.C. S:S: 154(i), 154(j), 218, 403.
47 U.S.C. S:S: 154(i), 154(j).
47 U.S.C. S: 218.
47 C.F.R. S: 1.717.
Consumer & Governmental Affairs Bureau Reminds Common Carriers of Their
Obligation to Timely Respond to Informal Complaints, Public Notice, 22 FCC
Rcd 4243 (2007).
47 U.S.C. S: 503(b)(2)(B). See 47 C.F.R. S: 1.80(b)(2); Amendment of
Section 1.80(b) of the Commission's Rules, Adjustment of Forfeiture Maxima
to Reflect Inflation, Order, 19 FCC Rcd 10945 (2004). Citing 28 U.S.C. S:
2461, the Debt Collection Improvement Act, the Commission adjusted the
statutory amounts upward (from $100,000 to $130,000 per violation or day
of continuing violation, and from $1,000,000 to $1,325,000 for any single
act or failure to act, as described).
47 C.F.R. S: 1.80; Commission's Forfeiture Policy Statement and Amendment
of Section 1.80 of the Rules to Incorporate the Forfeiture Guidelines,
Report and Order, 12 FCC Rcd 17087, 17114 (1997), recon. denied, 15 FCC
Rcd 303 (1999).
47 C.F.R. S: 1.717.
47 U.S.C. S: 503(b)(b)(4)(C); 47 C.F.R. S: 1.80(f)(3).
47 U.S.C. S: 503(b).
47 C.F.R. S: 1.80(f)(4).
47 C.F.R. S:S: 0.111, 0.311.
Federal Communications Commission DA 08-1366 DA 08-0000
Federal Communications Commission DA 08-1366