FEDERAL COMMUNICATIONS COMMISSION
News media information 202/418-0500
FOR IMMEDIATE RELEASE|
April 25, 2000
NEWS MEDIA CONTACT:|
John Winston (202) 418-7450
Excel has also agreed to take the following actions, among others: 1) to use an independent third party verification procedure for all residential change requests, including safeguards to verify the consumer's identity as the appropriate person requesting the change; 2) to implement a revised slamming prevention program for its independent representatives, including increased training and education efforts and termination for those found to be engaged in slamming; and 3) to compensate slammed customers for charges incurred. The Consent Decree is the product of discussions with the Bureau that were initiated by Excel in response to an increase in slamming complaints against Excel.
The Consent Decree is the latest of four other slamming enforcement actions by the Commission or the Enforcement Bureau since February: 1) a $1.36 million forfeiture imposed on Amer-I-Net Services Corporation; 2) a $2 million forfeiture imposed on Long Distance Direct, Inc.; 3) a $1 million forfeiture imposed on Brittan Communications International, Inc.; and 4) a Consent Decree entered into between the Enforcement Bureau and Sprint Communications Company, resulting in a voluntary contribution to the U.S. Treasury of $250,000.
File No. EB-99-TC-012
Enforcement Bureau Contacts: John Winston at (202) 418-7450; Katherine Power at (202) 418-0919.