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Media Contact: 
Mark Wigfield, (202) 418-0253
Will Wiquist, (202) 418-0509
For Immediate Release
WASHINGTON, July 15, 2016 – The Federal Communications Commission’s Enforcement 
Bureau today announced that it has reached a settlement with Blue Jay Wireless to resolve an 
investigation into whether the company improperly enrolled several thousand Hawaiian 
customers as eligible for enhanced Tribal support reimbursements from the FCC’s Lifeline 
The Lifeline program provides a discount on phone service so that low-income consumers have 
access to the communications tools necessary to connect with jobs, family, and emergency 
services.  Qualifying low-income consumers who reside on Tribal lands, which include Hawaiian 
Home Lands in the State of Hawaii, are eligible for higher support from the Lifeline program (up 
to an additional $25 per month).  Under the settlement, Blue Jay will reimburse the Universal 
Service Fund approximately $2 million and adopt substantial compliance procedures.
“The Lifeline program is vital to millions of consumers in cities, rural areas, and tribal lands who 
rely upon it every day to connect with loved ones, interview for jobs, and contact emergency 
services,” said Enforcement Bureau Chief Travis LeBlanc. “This settlement makes clear that no 
Lifeline provider should turn a blind eye to potential fraud on the program.”
The Enforcement Bureau’s Universal Service Fund Strike Force conducted the investigation of 
Blue Jay, which is headquartered in Texas and is eligible to participate in Lifeline in 17 states and 
Puerto Rico. The investigation found that Blue Jay had incorrectly requested and received 
Lifeline Tribal reimbursements for enrolled consumers who did not reside on Hawaiian Home 
In 2014, Hawaii Public Utilities Commission staff informed Blue Jay that the number of Tribal 
consumers it was claiming appeared to exceed the number of households on Hawaiian Home 
Lands.  Despite knowing that Blue Jay could be improperly claiming enhanced Tribal support 
reimbursements, Blue Jay continued to seek reimbursement for those improper consumers while 
it sought to gather more accurate information about its Hawaiian Home Lands Tribal consumers.   
Today’s settlement ensures a total of $2,002,000 in reimbursements by Blue Jay to the Universal 
Service Fund, including the company’s forfeiture of $918,010 in Lifeline disbursements that the 
Commission has already frozen.  Blue Jay also will develop and implement a compliance plan to 
ensure appropriate procedures are incorporated into its business practices to prevent the 
enrollment of ineligible Tribal consumers, including the use of an approved software tool to 
identify and verify the accuracy of consumers’ self-certification of their residency on Tribal 
Last year, the Commission sought public comment on whether to require additional evidence of 
residency on Tribal lands beyond self-certification and how carriers should provide proof of 
eligibility to prevent waste, fraud and abuse of enhanced support. More information can be found 
This is the second Lifeline enforcement action this year. In April, the Commission announced that 
it planned to fine Total Call Mobile $51 million for apparently enrolling tens of thousands of 
ineligible and duplicate consumers in the Lifeline program. A copy of the Total Call Mobile 
Notice of Apparent Liability can be found here: 
Today’s Consent Decree with Blue Jay Wireless can be found here:
Office of Media Relations: (202) 418-0500
TTY: (888) 835-5322
Twitter: @FCC
This is an unofficial announcement of Commission action.  Release of the full text of a Commission order 
constitutes official action.  See MCI v. FCC, 515 F.2d 385 (D.C. Cir. 1974).