Click here for Adobe Acrobat version
Click here for Microsoft Word version
Click here for Forfeiture Order


This document was converted from Microsoft Word.

Content from the original version of the document such as
headers, footers, footnotes, endnotes, graphics, and page numbers
will not show up in this text version.

All text attributes such as bold, italic, underlining, etc. from the
original document will not show up in this text version.

Features of the original document layout such as
columns, tables, line and letter spacing, pagination, and margins
will not be preserved in the text version.

If you need the complete document, download the
Microsoft Word or Adobe Acrobat version.


Media Contact:

Will Wiquist, (202) 418-0509

For Immediate Release


Florida Company Made Unsolicited Prerecorded Advertising Calls to Over 100 Consumers


WASHINGTON, August 11, 2015 - The Federal Communications Commission announces a $2.96 million fine against Travel Club Marketing, Inc., its related companies, and the companies' owner Olen Miller. Travel Club Marketing, based in Tampa, Florida, made or initiated at least 185 "robocalls," all of which were unsolicited, prerecorded advertising calls to over 142 consumers who had not consented to the robocalls and the majority of whom had placed their telephone number on the National Do-Not-Call Registry. This is the largest forfeiture order the Commission has issued for robocalling violations.

"It is unacceptable to invade consumers' privacy by bombarding them with unwanted and intrusive robocalls," said Travis LeBlanc, Chief of the FCC Enforcement Bureau. "All companies, and their owners, who thwart the Do-Not-Call list should expect to face severe consequences."

The Enforcement Bureau reviewed complaints from consumers who had received unwanted prerecorded calls to residential and cell phone lines promoting travel deals, free vacations, and time-shares. In addition, many of these consumers had sought to prevent unwanted telemarketing calls by placing their telephone numbers on the National Do-Not-Call Registry.

The Commission's action today finds that Travel Club Marketing, its related companies, and its owner Olen Miller willfully and repeatedly violated the Communications Act and the Commission's rules by making or initiating at least185 unlawful prerecorded advertising calls to 142 consumers. At the time of these calls, the Communications Act and Commission's rules required prior express consent for all robocalls to cell phones and either prior express consent or an established business relations for advertising robocalls to residential telephone lines. Travel Club Marketing did not have prior express consent or an established business relationship for any of the calls they made. The Commission amended the rules, effective October 2013, to rescind the established business relationship exemption and to require that prior express consent be in writing for all advertising robocalls.

For more information about the FCC's rules protecting consumers from unwanted calls and faxes, see the FCC consumer guide Rules and Resources for Dealing with Unwanted Calls and Texts at

To file a complaint with the FCC, go to or contact the FCC's Consumer Center by calling 1-888-CALL-FCC (1-888-225-5322) voice or 1-888-TELL-FCC (1-888-835-5322) TTY; faxing 1-866-418-0232; or by writing to:

Federal Communications Commission

Consumer and Governmental Affairs Bureau

Consumer Inquiries and Complaints Division

445 12th Street, SW

Washington, DC 20554

The Notice of Apparent Liability is available at:

Action by the Commission August 6, 2015 by Order (FCC 15-102). Chairman Wheeler, Commissioners Clyburn, Rosenworcel, Pai, and O'Rielly.


Office of Media Relations: (202) 418-0500

TTY: (888) 835-5322

Twitter: @FCC [HYPERLINK:]

This is an unofficial announcement of Commission action. Release of the full text of a Commission order constitutes official action. See MCI v. FCC, 515 F.2d 385 (D.C. Cir. 1974).