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   October 3, 2011

   Nicholas DeBenedictis

   Chairman, President & CEO

   Aqua America Corporate Office

   762 W. Lancaster Avenue

   Bryn Mawr, Pennsylvania 19010

   Re: EB-11-GB-0051

   Dear Mr. DeBenedictis:

   The Federal Communications Commission has received complaints that
   equipment operated by your company may be causing harmful radio
   interference to an operator in the Amateur Radio Service. The complainant

   (Name withheld)

   (Address withheld)

   (Address withheld)

   Tel: (Number withheld)

   The Commission has the responsibility to require that companies such as
   yours rectify such problems within a reasonable time if the interference
   is caused by faulty equipment. Under FCC rules, your equipment is
   classified as an "incidental radiator." This term is used to describe
   equipment that does not intentionally generate any radio-frequency energy,
   but that may create such energy as an incidental part of its intended

   To help you better understand your responsibilities under FCC rules, here
   are the most important rules relating to radio and television interference
   from incidental radiators:

   Title 47, CFR Section 15.5 General conditions of operation.

   (b) Operation of an intentional, unintentional, or incidental radiator is
   subject to the conditions that no harmful interference is caused and that
   interference must be accepted that may be caused by the operation of an
   authorized radio station, by another intentional or unintentional
   radiator, by industrial, scientific and medical (ISM) equipment, or by an
   incidental radiator.

   (c) The operator of the radio frequency device shall be required to cease
   operating the device upon notification by a Commission representative that
   the device is causing harmful interference. Operation shall not resume
   until the condition causing the harmful interference has been corrected.

   Title 47, CFR Section 15.13 Incidental radiators.

   Manufacturers of these devices shall employ good engineering practices to
   minimize the risk of harmful interference.

   Title 47, CFR Section 15.15 General technical requirements.

   (c) Parties responsible for equipment compliance should note that the
   limits specified in this part will not prevent harmful interference under
   all circumstances. Since the operators of Part 15 devices are required to
   cease operation should harmful interference occur to authorized users of
   the radio frequency spectrum, the parties responsible for equipment
   compliance are encouraged to employ the minimum field strength necessary
   for communications, to provide greater attenuation of unwanted emissions
   than required by these regulations, and to advise the user as to how to
   resolve harmful interference problems (for example, see Sec. 15.105(b)).

   The complainant has attempted unsuccessfully to work through your usual
   complaint resolution process and as a result the matter has been referred
   to our office. The Commission prefers that those responsible for the
   proper operation of this type of equipment assume their responsibilities
   fairly. This means that your company should locate the source of any
   interference caused by its equipment and make necessary corrections within
   a reasonable time.

   While the Commission has confidence that most companies are able to
   resolve these issues voluntarily, the Commission wants to make your office
   aware that this unresolved problem may be a violation of FCC rules and
   could result in a monetary forfeiture for each occurrence. At this stage,
   the Commission encourages the parties to resolve this problem without
   Commission intervention, but if necessary to facilitate resolution, the
   Commission may investigate possible rules violations and address
   appropriate remedies.

   The American Radio Relay League, a national organization of Amateur Radio
   operators, may be able to offer help and guidance about radio interference
   that involves Amateur Radio operators.

   American Radio Relay League

   Radio Frequency Interference Desk

   225 Main Street

   Newington, CT 06111



   Please advise the complainant and this office what steps your company is
   taking to correct this reported interference problem. The Commission
   expects that most cases can be resolved within 60 days of the time they
   are first reported to the company. If you are unable to resolve this by
   December 9, 2011, please advise this office about the nature of the
   problem, the steps you are taking to resolve it and the estimated time in
   which those steps can be accomplished. Please direct your response to the
   following address: 1270 Fairfield Road, Gettysburg, Pennsylvania 17325.

   If you have any questions about this matter, please contact me at
   717-338-2577. Thank you for your cooperation.


   Laura L. Smith, Esq.

   Special Counsel

   Enforcement Bureau

   cc: Detroit Field Office

   Northeast Regional Director