Customer Service Standards
You will always be treated with courtesy and can expect the following standards of customer service when interacting with us. We welcome your comments on the quality of the service we provide, and on our performance as compared to these Customer Service Standards. Send your comments to: OMDCSSTF@fcc.gov
Access by Walk-in Customers to Commission Staff|
All visitors to the FCC's Reference Information Center requesting public Commission information will be met with an informed and courteous staff and can expect response to their requests as follows: information readily available will be provided within 30 minutes; if the information is not available, the customer will be apprised of the status of their request and when to expect the information.
Telephonic Inquiries to Commission Staff|
General Inquiries will be referred to the Consumer and Governmental Affairs Bureau (CGB) immediately. The voice telephone number is: 1-888-CALL-FCC (1-888-225-5322), and the TTY number is: 1-888-TELL-FCC (1-888-835-5322). CGB will respond to such inquiries within two business days. If unable to fully respond within two days, provide an estimate of time based on the complexity of the inquiry.
Internet Access by FCC Customers to the FCC and Individual Bureaus and Offices|
The FCC web site will have a clear and consistent user interface that provides straightforward, timely access to FCC information.
E-Mail: General and Status Inquiries|
General e-mail should be sent to: firstname.lastname@example.org. CGB staff will acknowledge such inquiries within two business days. If unable to fully respond within two days, provide an estimate of time based on the complexity of the inquiry. Total time will not exceed 20 business days. Bureau/Office staff will acknowledge status inquiries within two business days and provide an estimate of time for a full response, based on the complexity of the inquiry. Total time will not exceed 20 business days.