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WASHINGTON TRS PAGE


TRS Complaint Log Summary

2010

  • Complaint Log.

    2009

  • Complaint Log.

    2008

  • Cover Letter.
  • Annual Log Summary of Consumer Complaints.

    2007

  • Complaint Log.


    Recertification Application
  • WATRS Overview.
  • Cover Letter.
  • Renewal Application.
  • Appendix A: FCC TRS Public Notice June 22, 2007.
  • Appendix B: Sprint TRS, STS, CapTel, and VRS Training Outlines.
  • Appendix C: TRS Pledge of Confidentiality.
  • Appendix D: E911 Call Procedure.
  • Appendix E: Sprint Carrier of Choice Letter of Invitation.
  • Appendix F: Sprint Route Outage Prevention Program.
  • Appendix G: Disaster Recovery Plan.
  • Appendix H: Sprint TRS Standard Features Matrix.
  • Appendix I: Sprint Policy on 10- and 15-Minute Rule.
  • Appendix J: FCC TRS Mandatory Minimum Standards & Compliance Matrix.
  • Appendix K: FCC CapTel Mandatory Minimum Standards and Compliance Matrix.
  • Appendix L: Sprint's Report to the FCC on VRS and IP Waivers.
  • Appendix M: Sprint Relay Fact Sheet.
  • Appendix N: Copy of TSP Press Release.
  • Appendix O: TRS Information in Telephone Directories.
  • Appendix P: Copies of Relay Newsletters.
  • Appendix Q: Copy of Annual Report.
  • Appendix R: Copies of Relay Brochures or Other Advertisements.
  • Appendix S: Copy of Legislation Establishing WATRS.
  • Appendix T: Copy of Complaint Log Summaries, 2002-2007.
  • Appendix U: Copy of WATRS RFP.
  • Appendix V: Copy of Phone Bill With Surcharge Rate.
  • Appendix W: Copy of the 2003 TRS Recertification Renewal Letter from the FCC.
  • Appendix X: Copy of the Letter to the FCC Regarding WATRS Substantive Changes.


    Programs.




    TRS Telephone Numbers
    (Service Provider: Sprint)
    Customer Service #: 1-800-676-3777(V/T)

    • 7-1-1(In-State)
    • 1-800-833-6388 (TTY)
    • 1-800-833-6384 (Voice)
    • 1-800-833-6386 (VCO)
    • 1-877-833-6341 (STS)
    • 1-800-833-6385 (Telebraille)
    • 1-877-833-6399 (Spanish TTY)
    • 1-877-833-6398 (Spanish Voice)

    Contact for TRS Complaints:

    Office of the Deaf and Hard of Hearing
    Attention: Steve Peck, TRS Program Manager
    1115 Washington St. SE
    PO Box 45301, Olympia, WA 98504-5301
    Voice/TTY: Tel 800-422-7930 and 360-902-8000; Fax 360-902-0855
    Website: http://odhh.dshs.wa.gov
    E-mail: odhh@dshs.wa.gov
    Point of Contact:
    Steve Peck, TRS Program Manager
    Tel: 360-586-8912 (TTY/Relay)
    Videophone: 360-339-7382
    E-mail: Pecksc@dshs.wa.gov
    Additional Contacts:
    Bob Lichtenberg, Assistant Director
    360-902-7594 (TTY/Relay)
    E-mail: lichtrw@dshs.wa.gov
    Eric Raff, Director
    360-753-0699 (TTY/Relay)
    E-mail: rafferic@dshs.wa.gov



    To update changes in contact/service provider information, please send an e-mail listing changes to TRS_POC@fcc.gov so that this page can be updated accordingly.




  • last reviewed/updated on 7/29/10 


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