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Consumer and Governmental Affairs Bureau

NEWS MEDIA CONTACT
Rosemary Kimball:
(202) 418-0511
e-mail: rosemary.kimball@fcc.gov


2/6/12
FCC Reforms, Modernizes Lifeline Program for Low-Income Americans.
News Release (1/31/12): Word | Acrobat
R&O/FNPRM (2/6/12): Word | Acrobat
Genachowski Statement: Word | Acrobat
McDowell Statement: Word | Acrobat
Clyburn Statement: Word | Acrobat

01/31/12
Consumer Advisory Committee - Announcement of Date of Next Meeting.
Public Notice: Word | Acrobat

1/26/12
Emergency Access Advisory Committee Announcement of February 10, 2012 Meeting. Committee Focusing on Matters Pertaining to Next Generation 9-1-1 Access for Persons with Disabilities.
Public Notice: Word | Acrobat

1/18/12
Quarterly Reports on Informal Consumer Inquiries and Complaints Released.
First Quarter 2011: Acrobat
Second Quarter 2011: Acrobat

1/6/12
Video Programming Accessibility Advisory Committee (VPAAC) Announcement of February 9, 2012 Meeting.
Public Notice: Word | PDF

12/15/11
Structure and Practices of the Video Relay Service Program.
FNPRM: Word | Acrobat

12/02/11
FCC to Co-Host Two International Conferences: M-Enabling Summit, Dec. 5-6;  Broadband Adoption and Persons With Disabilities Inquiry Workshop, Dec. 7.
News Release: Word | Acrobat

11/23/11
FCC Forum: Information Needs of Atlanta.
News Release: Word | Acrobat

11/10/11
Chairman Genachowski Announces Intergovernmental Advisory Committee Members.
Public Notice: Word | Acrobat

11/08/11
Structure and Practices of the Video Relay Service Program: Gallaudet Motion to Extend Stay of VRS Rule Denied.
Order: Word | Acrobat

11/04/11
Notice Concerning Ex Parte Status of Presentations Made to the Emergency Access Advisory Committee.
Public Notice: Word | Acrobat

10/31/11
Notice Concerning Ex Parte Status of Presentations Made to the Emergency Access Advisory Committee.
Public Notice: Word | Acrobat

10/28/11
FCC Chairman Julius Genachowski Joins Commissioner Michael Copps to Honor Innovators in Accessibility Communications Technologies.
News Release: Word | Acrobat

10/28/11
Statement of Commissioner Clyburn on the Announcement of the Winners of the Chairman's Awards for Advancement of Accessibility.
News Release: Word | Acrobat

10/26/11
Consumer and Governmental Affairs Bureau Extends Expiring Certifications for Certain Providers of Video Relay Service and IP Relay Service.
Public Notice: Word | Acrobat

10/21/11
FCC Invites Applicants to Conduct National Outreach for the National Deaf-Blind Equipment Distribution Program.
Public Notice: Word | Acrobat

10/17/11
Chairman's Awards for Advancement in Accessibility Set for Oct. 28.
News Release: Word | Acrobat

10/13/11
Consumer Advisory Committee—Announcement of Date of Next Meeting.
Public Notice: Word | Acrobat

9/26/11
Emergency Access Advisory Committee Announcement of October 14, 2011 Meeting. Committee to Focus on Matters Pertaining to Next Generation 911 Access for Persons with Disabilities.
Public Notice: Word | Acrobat

9/22/11
FCC Announces 60-Day Period to Apply for Certification to Participate in the National Deaf-Blind Equipment Distribution Program.
Public Notice: Word | Acrobat

9/13/11
Video Programming Accessibility Advisory Committee Announcement of November 1, 2011 Meeting.
Public Notice: Word | Acrobat

9/06/11
Announcement of Next Meeting Date and Agenda of Consumer Advisory Committee.
Public Notice: Word | Acrobat

8/02/11
Measuring Broadband America: A Report on Consumer Broadband Performance in the US.
Report: Word | Acrobat
Technical Appendix: Word | Acrobat
Factsheet: Word | Acrobat

7/22/11
Two Reports of Advisory Committees on Disabilities Issues Released.
News Release: Word | Acrobat

7/20/11
Announcement of Appointment of Members, Designation of Chairperson, and Date of Meeting of Consumer Advisory Committee.
Public Notice: Word | Acrobat

7/14/11
FCC To Hold Second Annual "Wireless World Travel" Week: July 18-22.
News Release: Word | Acrobat

7/12/11
FCC Proposes Rules to Help Consumers Identify and Prevent "Mystery Fees" on Phone Bills, Known as "Cramming".
News Release: Word | Acrobat
NPRM: Word | Acrobat
Genachowski Statement: Word | Acrobat
Copps Statement: Word | Acrobat
McDowell Statement: Word | Acrobat
Clyburn Statement: Word | Acrobat

6/30/11
Order extending the waivers of certain TRS mandatory minimum standards for VRS and IP Relay Service that will expire on July 1, 2011.
Order: Word | Acrobat

6/30/11
Order Adopting 2011-2012 TRS Funding Requirements.
Order: Word | Acrobat

6/27/11
Instructions for Transfer of Telecommunications Relay Service Program Records. Provided additional instruction to the National Exchange Carrier Association concerning the transfer of records to Rolka Loube Saltzer Associates, LLC, the new TRS Fund Administrator. Action by: Deputy Managing Director, Office of the Managing Director by LETTER. (DA No. 11-1109).
Letter: Acrobat

6/27/11
Telecommunications Relay Service Fund Financial Statements and Reports. Set forth in detail the steps to be taken by the National Exchange Carrier Association in producing financial statements concerning the TRS Fund during the transition period. Action by: Managing Director by LETTER. (DA No. 11-1120).
Letter: Acrobat

6/27/11
Payment for Close-Out Activities of Telecommunications Relay Service Program Administration for the National Exchange Carrier Association. Effective July 1, 2011, the TRS Fund Administrator will change from NECA to Rolka Loube Saltzer Associates, LLC by LETTER. (DA No. 11-1121).
Letter: Word | Acrobat

6/23/11
Interstate Telecommunications Relay Service (TRS) Fund Administrator Transition - Bank Account Change Over. (DA No. 11-1041).
Public Notice: Word | Acrobat

6/23/11
Consumers Gain New Protections Against Fraudulent Caller ID "Spoofing"
News Release: Word | Acrobat
Report: Word | Acrobat
Order: Word | Acrobat

6/21/11
FCC Reforms Lifeline Program To Eliminate Waste & Ensure Fiscal Responsibility.
News Release: Word | Acrobat
R&O: Word | Acrobat
Consumer Advisory: Word | Acrobat
Genachowski Statement: Word | Acrobat
Copps Statement: Word | Acrobat
McDowell Statement: Word | Acrobat
Clyburn Statement: Word | Acrobat

6/20/11
Statement By Commissioner Copps Applauding Chairman Genachowski's Announcement on Cramming.
Word | Acrobat

6/20/11
Chairman Genachowski Unveils New Actions to Help Consumers Prevent & Identify "Mystery Fees" on Phone Bills, Known as "Cramming".
News Release: Word | Acrobat
Genachowski Remarks: Word | Acrobat
Consumer Tip Sheet on Cramming: Word | Acrobat
Factsheet - Fighting Unauthorized "Mystery Fees": Word | Acrobat
Consumer Advisory - Unauthorized Charges on Your Phone Bill: Acrobat

06/20/11
Reminder To States And Interstate Telecommunications Relay Service Providers That The Annual Summary Of Consumer Complaints Is Due July 1, 2011; Reminder Of Ongoing Obligation To Report Contact Information And Substantive Changes In TRS Program.
Public Notice: Word | Acrobat

06/17/11
Reminder Regarding Video Programming Distributors’ Obligation to Make Emergency Information Accessible to Persons with Hearing or Vision Disabilities.
Public Notice: Word | Acrobat

06/03/11
Termination of Certain Proceeding Dockets. The Consumer & Governmental Affairs Bureau seeks comment on whether certain docketed Commission proceedings should be terminated as dormant.
Public Notice: Word | Acrobat
Attachment A: Excel | Acrobat

05/31/11
VRS Fraud Order Suspending Effective Date.
Order: Word | Acrobat

05/20/11
FCC extends deadline thirty days for membership nominations for the Intergovernmental Advisory Committee.
Public Notice: Word | Acrobat

05/17/11
Consumer and Governmental Affairs Bureau Provides Guidance on Filing Requests for Waiver of New Requirements Adopted in the Video Relay Services Fraud Order.
Public Notice: Word | Acrobat

05/17/11
Emergency Access Advisory Committee Announcement of June 10, 2011 Meeting.
Public Notice: Word | Acrobat

05/16/11
Comment Deadlines Extended for Notice of Inquiry on Improving Communications Services for Native Nations.
Order: Word | Acrobat

05/06/11
The Consumer & Governmental Affairs Bureau Announces Extension of Expiring Certifications for Providers of Internet-Based Telecommunications Relay Services.
Public Notice: Word | Acrobat

04/29/11
FCC Announces Agenda for Video Programming Accessibility Advisory Committee (VPAAC) Scheduled for May 5, 2011 at FCC Headquarters.
Public Notice: Word | Acrobat

04/18/11
Further Inquiry Into Tribal Issues Relating to Establishment of a Mobility Fund.
Public Notice: Word | Acrobat

04/18/11
FCC Seeks Nominations for the Reauthorized Intergovernmental Advisory Committee.
Public Notice: Word | Acrobat

04/15/11
FCC Seeks Comment on the Rates and Compensation for Video Relay Service for the 2011-12 Interstate Telecommunications Relay Services Fund Year.
NPRM: Word | Acrobat

04/14/11
Reorganization of the Consumer and Governmental Affairs Bureau.
Order: Word | Acrobat

04/13/11
Emergency Access Advisory Committee Announcement of May 6, 2011 Meeting.
Public Notice: Word | Acrobat

04/11/11
FCC Bureau Seeks Comment on "Need for Speed" Information for Consumers of Broadband Services.
News Release: Word | Acrobat
Public Notice: Word | Acrobat

04/08/11
Order Waiving TRS Administrator's Obligations for VRS Proposals.
Order: Word | Acrobat

04/06/11
FCC Moves Forward With Comprehensive Reforms to Eliminate Abuses and Ensure Viability of Video Relay Service.
News Release: Word | Acrobat
Report & Order and Further NPRM: Word | Acrobat

04/06/11
FCC Acts to Ensure That Deaf-Blind Individuals Have Access to 21st Century Communications Technologies.
News Release: Word | Acrobat
Report & Order: Word | Acrobat
Copps Statement: Word | Acrobat

04/06/11
FCC Names New Administrator of Interstate TRS Fund.
News Release: Word | Acrobat

04/05/11
Office of Native Affairs and Policy Announces Deadlines for Comments on Native Nations Notice of Inquiry.
Public Notice: Word | Acrobat

03/25/11
Emergency Access Advisory Committee Announcement of April 8, 2011 Meeting.
Public Notice: Word | Acrobat

03/16/11
Emergency Access Advisory Committee Releases National Survey to learn about Emergency calling by individuals with Disabilities.
News Release: Word | Acrobat

03/04/11
FCC To Hold Townhall Meeting at CSUN Conference in San Diego.
Public Notice: Word | Acrobat

03/03/11
Chairman Genachowski Names Members to the FCC-Native Nations Broadband Task Force.
News Release: Word | Acrobat
Public Notice: Word | Acrobat

03/03/11
FCC Takes Action to Help Strengthen and Expand Broadband and Other Communications Services in Native Nations.
News Release: Word | Acrobat
NOI: Word | Acrobat
NPRM: Word | Acrobat
R&O/NPRM: Word | Acrobat
Genachowski Statement: Word | Acrobat
Copps Statement: Word | Acrobat
McDowell Statement: Word | Acrobat
Clyburn Statement: Word | Acrobat
Baker Statement: Word | Acrobat

03/03/11
FCC Proposes to Update Rules Allowing Accessibility to Advanced Communications to 54 Million Consumers With Disabilities.
News Release: Word | Acrobat
NPRM, Video Description Rules: Word | Acrobat
NPRM, Advanced Communications Services: Word | Acrobat
NPRM, TRS Fund: Word | Acrobat
Genachowski Statement: Word | Acrobat
Copps Statement: Word | Acrobat

02/18/11
Emergency Access Advisory Committee Announcement of March 11, 2011 Meeting.
Public Notice: Word | Acrobat

01/24/11
Emergency Access Advisory Committee Announcement of February 11, 2011 Meeting.
Public Notice: Word | Acrobat

01/11/11
Erratum - Emergency Access Advisory Committee Announcement of Members.
Public Notice: Word | Acrobat

01/11/11
Announcement of Rechartering and Solicitation of Members for Consumer Advisory Committee.
Public Notice: Word | Acrobat

01/10/11
Yul Kwon leaves the FCC.
News Release: Word | Acrobat

12/30/10
How to Receive a Broadcast TV Station if it is Dropped From Your Pay TV.
Advisory: Word | Acrobat

12/17/10
Empowering Consumers to Avoid Bill Shock. Revised Comment Date: January 10, 2011. Revised Reply Comment Date: February 8, 2011. (Dkt No. 09-158 10-207).
Order: Word | Acrobat

12/7/10
Membership in Two Disability-Focused Advisory Committees Announced; Transcript of November 30 Presentation on Implementation of Accessibility Act Available Online.
News Release: Word | Acrobat

12/7/10
Emergency Access Advisory Committee Announcement of Members and Co-Chairpersons.
Public Notice: Word | Acrobat

12/7/10
Video Programming and Emergency Access Advisory Committee Announcement of Members.
Public Notice: Word | Acrobat

11/30/10
Consumer and Governmental Affairs Bureau Announces the Dates For Filing Comments and Reply Comments Regarding "Bill Shock".
Public Notice: Word | Acrobat

11/17/10
Remarks of Commissioner Copps to The National Congress of American Indians.
Word | Acrobat

11/16/10
Gregory Hlibok Named Chief of the FCC's Disability Rights Office.
News Release: Word | Acrobat

11/10/10
Senior Staff in the Commission's Office of Native Affairs and Policy Announced.
News Release: Word | Acrobat

11/8/10
Chairman Genachowski Statement on the FCC's First-Ever Open Developer Day.
Word | Acrobat

10/29/10
Chairman Genachowski Statement on Fox/DISH Network Retransmission Agreement.
Word | Acrobat

10/29/10
FCC to Hold Open Developer Day on November 8, 2010.
News Release: Word | Acrobat

10/28/10
FCC Investigation Into Verizon Wireless "Mystery Fees" Results in Record Settlement.
News Release: Word | Acrobat
Order: Word | Acrobat
Consent Decree: Word | Acrobat
Genachowski Statement: Word | Acrobat
Copps Statement: Word | Acrobat
Clyburn Statement: Word | Acrobat

10/26/10
Further Responses from Cablevision and Fox on Good Faith Negotiations.
Cablevison Letter
Fox Letter

10/25/10
Response from Cablevision and Fox on Good Faith Negotiations.
Cablevison Letter
Fox Letter

10/21/10
Consumer and Governmental Affairs and Wireless Telecommunications Bureaus Seek Comment on Advanced Communication Provisions of The 21st Century Communications And Video Accessibility Act of 2010.
Public Notice: Word | Acrobat

10/21/10
FCC Partners with the Coleman Institute and Raising the Floor to Launch Cloud Computing Challenge.
News Release: Word | Acrobat

10/20/10
Commissioner Copps on the Continuing Fox-Cablevision Impasse.
Acrobat

10/19/10
Chairman Genachowski Statement on Fox/Cablevision Dispute.
News Release: Word | Acrobat

10/15/10
Chairman Genachowski Statement on the Fox/Cablevision Retransmission Dispute.
News Release: Word | Acrobat

10/15/10
What Cablevision Subscribers Should Know About Receiving Fox-Owned Stations WNYW (NY), WWOR (NJ) & WTXF(PA).
Advisory: Acrobat

10/14/10
FCC Proposes Rules to Help Mobile Phone Users Avoid "Bill Shock".
News Release: Word | Acrobat
NPRM: Word | Acrobat
Genachowski Statement: Word | Acrobat
Copps Statement: Word | Acrobat
McDowell Statement: Word | Acrobat
Clyburn Statement: Word | Acrobat
Baker Statement: Word | Acrobat

10/14/10
FCC Takes Action to Unleash Video Innovation and Consumer Choice.
News Release: Word | Acrobat
Report & Order: Word | Acrobat
Genachowski Statement: Word | Acrobat
Copps Statement: Word | Acrobat
McDowell Statement: Word | Acrobat
Clyburn Statement: Word | Acrobat
Baker Statement: Word | Acrobat

10/13/10
FCC Paper Finds Ongoing Consumer Frustration With "Bill Shock".
News Release: Word | Acrobat
White Paper: Word | Acrobat

10/13/10
Chairman Genachowski's Remarks, "The FCC's Consumer Empowerment Agenda" before Center for American Progress.
Word | Acrobat

10/8/10
Chairman Genachowski to Speak at National Press Club on Online Privacy and Security.
News Release: Word | Acrobat

10/7/10
Announcement of Next Meeting Date and Agenda of Consumer Advisory Committee
Public Notice: Word | Acrobat

10/4/10
FCC Confirms Investigation into Verizon Wireless' Mystery Fee.
News Release: Word | Acrobat

9/21/10
FCC Launches Online “PARENTS’ PLACE” - Easy-to-Navigate Site Offers Resources for Parents.
News Release: Word | Acrobat

8/24/10
FCC to Release Asian Language Translations of National Broadband Plan Summary at Los Angeles Forum for Asian American and Pacific Islander Communities.
Advisory: Word | Acrobat

8/13/10
Quarterly Report on Informal Consumer Inquiries and Complaints Released.
First Quarter 2010: Acrobat

8/12/10
FCC Establishes Office of Native Affairs and Policy.
News Release: Word | Acrobat
Order: Word | Acrobat
Copps Statement: Word | Acrobat

8/12/10
Quarterly Report on Informal Consumer Inquiries and Complaints Released.
Fourth Quarter 2009: Acrobat

8/5/10
FCC Takes Steps to Empower Consumers with Hearing Loss by Encouraging Handset Device Innovation.
News Release: Word | Acrobat
Order: Word | Acrobat
Genachowski Statement: Word | Acrobat
Copps Statement: Word | Acrobat
McDowell Statement: Word | Acrobat
Clyburn Statement: Word | Acrobat
Baker Statement: Word | Acrobat

7/27/10
FCC Launches Consumer Help Center - Site Offers “One-Stop Shopping” for Consumers
News Release: Word | Acrobat

7/22/10
FCC Kicks off Anniversary Celebration for Americans with Disabilities Act.
News Release: Word | Acrobat

7/19/10
The Consumer & Governmental Affairs Bureau Seeks Comment on the Commission's Policies and Practices to Ensure Compliance with Section 504 of the Rehabilitation Act of 1973.
Public Notice: Word | Acrobat

7/19/10
Wireless Telecommunications Bureau and Consumer and Governmental Affairs Bureau Seek Comment on Accessible Mobile Phone Options for People who are Blind, Deaf-blind, or Have Low Vision.
Public Notice: Word | Acrobat

7/15/10
FCC Kicks off Year-Long Celebration of 20th Anniversary of Americans with Disabilities Act (ADA) with Numerous Activities on July 19.
News Release: Word | Acrobat

7/14/10
FCC Extends Deadline for Nominations of Tribal Representatives to Serve on FCC-Native Nations Broadband Task Force.
Public Notice: Word | Acrobat

7/14/10
White House, FCC and Commerce to Host American With Disabilities Act (ADA) Anniversary Event, Monday, July 19.
News Release: Word | Acrobat

7/7/10
FCC Technology Showcase to Mark 20th Anniversary of Americans with Disabilities Act to be Held at Department of Commerce.
News Release: Word | Acrobat

07/06/10
Announcement of Next Meeting Date and Agenda of Consumer Advisory Committee (August 4, 2010).
Public Notice: Word | Acrobat

06/23/10
Consumer & Government Affairs Bureau Comment Deadline for Public Notice on Measurement of Mobile Broadband Network Coverage and Performance (DA 10-998). (DA No. 10-1127). Comments Due: 07/08/2010. CGB Contact: Jordan Usdan at (202) 418-2035
Public Notice: Word | Acrobat

06/22/10
Commissioner Copps Applauds the Appointment of Geoffrey Blackwell to Lead New Initiatives for Indian Country.
News Release: Word | Acrobat

06/22/10
Chairman Genachowski Appoints Geoffrey Blackwell to Lead New Initiatives on Native Affairs.
News Release: Word | Acrobat

06/21/10
FCC Announces “Wireless World Travel Week”
FCC and Wireless Providers Offer Money-Saving Calling Tips for Foreign Travel.
News Release: Word | Acrobat

06/15/10
Federal-State Joint Board on Universal Service Seeks Comment on Lifeline and Link-Up Eligibility, Verification, and Outreach Issues Referred to Joint Board.
Public Notice: Word | Acrobat

06/15/10
Consumer and Governmental Affairs Bureau Seeks Comment on Global Tel*Link Corporation's Petition for an Expedited Clarification and Declaratory Ruling Concerning the Telephone Consumer Protection Act (TCPA) Rules.
Public Notice: Word | Acrobat

06/11/10
Blog Alert: FCC Posts Blog on Recent Reports About Access to Personal Data on Google and AT&T Networks.
Advisory: Word | Acrobat

06/4/10
Announcement of Next Meeting Date and Agenda of Consumer Advisory Committee.
Public Notice: Word | Acrobat

06/2/10
FCC Establishes FCC-Native Nations Broadband Task Force and Seeks Nominations for Tribal Representatives.
Public Notice: Word | Acrobat

06/1/10
FCC Survey Finds 4 Out of 5 Americans Don't Know Their Broadband Speeds.
News Release: Word | Acrobat
Survey: Word | Acrobat
Consumer Tips: Word | Acrobat
Public Notice: Word | Acrobat

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last reviewed/updated on 02/07/12 



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