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SAIPAN TRS PAGE


TRS Complaint Log Summaries

2010

  • Complaint Report.

    2008

  • Complaint Report.

    2007

  • Complaint Log.

    Recertification Application
  • Cover Letter.
  • Cover Sheet.
  • Table of Contents.
  • Tab 1: State Program Narrative.
  • Tab 2: Contract Status.
  • Tab 3: Operational Standards.
  • Tab 4: Technical Standards.
  • Tab 5: Functional Standards.
  • Tab 6: Exceeding FCC Minimum Standards.
  • Tab 7: Method of Funding.
  • Appendix A: Provider Features.
  • Appendix B: CA Training Outline.
  • Appendix C: Contingency/Disaster Recovery Plan.
  • Appendix D: Current Call Volume and Answer Performance.
  • Appendix E: CA Quality Assurance Program.
  • Appendix F: Consumer Complaint Logs, 2006-2007.

    Programs.



    TRS Telephone Numbers
    (Service Provider: Hamilton Relay)
    Customer Service #: 1-800-519-8283 (TTY/Voice)

    Contact for TRS Complaints:

    Tess Masga
    Micronesian Telecommunications Corporation (d/b/a the PTI)
    P.O. Box 500306
    Saipan, MP 96950
    Phone: 670-682-2614 E-mail: tess.masga@vzpacifica.com

    Libby Carpenter
    Micronesian Telecommunications Corporation (d/b/a the PTI)
    P.O. Box 306
    Saipan, MP 96950
    E-mail: libby.carpenter@vzpacifica.com


    To update changes in contact/service provider information, please send an e-mail listing changes to TRS_POC@fcc.gov so that this page can be updated accordingly.




    • last reviewed/updated on 8/19/10 
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