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RHODE ISLAND TRS PAGE


TRS Complaint Log Summary

2010

  • Complaint Report

    2009

  • Complaint Report

    2008

  • Complaint Report

    2007

  • Complaint Report
    Recertification Application
  • Cover Letter.
  • Cover Sheet.
  • Table of Contents.
  • Tab 1: State Program Narrative.
  • Tab 2: Contract Status.
  • Tab 3: Operational Standards.
  • Tab 4: Technical Standards.
  • Tab 5: Functional Standards.
  • Tab 6: Exceeding FCC Minimum Standards.
  • Tab 7: Method of Funding.
  • Appendix A: Provider Features.
  • Appendix B: CA Training Outline.
  • Appendix C: Contingency/Disaster Recovery Plan.
  • Appendix D: Current Call Volume and Answer Performance.
  • Appendix E: CA Quality Assurance Program.
  • Appendix F: Consumer Complaint Logs, 2006-2007.
  • Appendix G: Promotional Items.

    Programs.



    TRS Telephone Numbers
    (Service Provider: Hamilton Relay)
    Customer Service #: 1-866-703-5485(V/T)

    • 1-800-745-5555(T)
    • 1-800-745-6575(V)
    • 1-800-745-1570(ASCII)
    • 1-866-355-9213(STS)
    • 1-866-355-9214(Spanish)

    Contact for TRS Complaints:

    James E. Lanni
    Associate Publlic Utilities Administrator for Operations and Consumer Affairs
    Rhode Island Division of Public Utilities and Carriers (RIDPUC)
    89 Jefferson Boulevard, Warwick, RI 02888
    Tel 401-222-3500 Ext 120; Fax 401-222-2099
    E-mail: jim.lanni@ripuc.state.ri.us
    Website: http://www.ripuc.org


    To update changes in contact/service provider information, please send an e-mail listing changes to TRS_POC@fcc.gov so that this page can be updated accordingly.




    • last reviewed/updated on 6/28/10 
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