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MASSACHUSETTS TRS PAGE


TRS Complaint Log Summaries

2010

  • Cover Letter.
  • MassRelay 2010 FCC Complaint Report.

    2009

  • Cover Letter
  • Complaint Tracking
  • Complaint Reports

    2008

  • Complaint Report

    2007

  • Complaint Report

    Recertification Application
  • Cover Letter and Application for Renewal of Certification.
  • Application continued; Appendix A: FCC TRS Public Notice, June 22,2007; Appendix B: Sprint TRS, and STS Training Outlines.
  • Appendix B continued; Appendix C: TRS Pledge of Confidentiality; Appendix D: E911 Call Procedure; Appendix E: Sprint Carrier of Choice Letter of Invitation; Appendix F: Sprint Route Outage Prevention Programs; Appendix G: Disaster Recovery Plan; Appendix H: Sprint TRS Standard Features Matrix; Appendix I: Policy on 10- and 15-Minute Rule; Appendix J: FCC TRS Mandatory Minimum Standards and Compliance Matrix.
  • Appendix J continued; Appendix K: Sprint Relay Fact Sheet; Appendix L: Copy of Telephone Bill Inserts; Appendix M: List of Attachments Containing Additional Documentation.
  • Administration of the Government; Complaint Logs.
  • Complaint Logs continued; RFP.
  • RFP continued.
  • RFP continued.
  • RFP continued.
  • RFP continued.
  • RFP continued.
  • RFP continued.
  • RFP continued; Massachusetts Relay Performance Requirements and Measurements; Outreach Materials.
  • Outreach Materials continued.

    Programs.



    TRS Telephone Numbers
    (Service Provider: Hamilton Relay)
    Customer Service #: 1-800-720-3480(T) and 1-800-729-3479(V)

    • 711(V/T)
    • 1-800-439-2370(T)
    • 1-800-439-0183(V)
    • 1-800-439-0183(STS)

    Contact for TRS Complaints:

    Consumer Division
    Massachusetts Department of Telecommunications and Cable
    1000 Washington Street, Suite 820
    Boston, MA 02118-6500
    Phone: 617-305-3531 and 800-392-6066
    Fax: 617-478-2591



    To update changes in contact/service provider information, please send an e-mail listing changes to TRS_POC@fcc.gov so that this page can be updated accordingly.




    • last reviewed/updated on 7/2/10 
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