|
TELECOMMUNICATIONS RELAY SERVICES POINTS OF CONTACT FOR COMPLAINTS
Following, listed alphabetically by state or territory, is Point of Contact information for any complaints, grievances, inquiries and suggestions
pursuant to 47 C.F.R. section 64.604(c)(2).
NA indicates Not Available yet. Please contact the FCC's Consumer & Governmental Affairs Bureau via e-mail fccinfo@fcc.gov for assistance if you encounter
problems with contact information. For contact information for providers go to Relay Services Providers.
To update changes in contact/service provider information, please send an e-mail
listing changes to TRS_POC@fcc.gov so that
this page can be updated accordingly.
- ALABAMA
Judy McLean
PO Box 304260
Montgomery, AL 36130
Telephone numbers: 334-242-5025; Fax 334-242-5209
E-mail: Judy.Mclean@psc.alabama.gov
TRS Provider: Sprint
- ALASKA
Grace Salazar, Chief, Consumer Protection and Information Section
Regulatory Commission of Alaska
701 West 8th Avenue, Suite 300
Anchorage, AK 99501
Telephone numbers: 907-276-6222; TTY 907-276-4533; Fax 907-276-0160
Tollfree (within Alaska) 1-800-390-2782
E-mail: cp_mail@rca.state.ak.us
Website http://www.state.ak.us/rca/cp.htm
TRS Provider: CSD of Alaska
- AMERICAN SAMOA
NA
- ARIZONA
Sherri Collins, Executive Director
Arizona Commission for the Deaf and the Hard of Hearing
100 North 15th Avenue, Suite 104, Phoenix, AZ 85007
Telephone numbers: Voice 602-542-3383; TTY 602-364-0128; Fax 602-542-3380
E-mail s.collins@acdhh.az.gov
Or
Arizona Commission for the Deaf and the Hard of Hearing
100 North 15th Avenue, Suite 104 Phoenix, AZ 85007
Telephone numbers: Voice 602-542-3323; TTY 602-364-0990; Fax 602-542-3380; Voice/TTY 800-352-8161
E-mail info@acdhh.az.gov
TRS Provider: Hamilton Relay
- ARKANSAS
Tommy Walker, Program Manager, Sprint Relay
1515 South Bowman Road, Suite B
Little Rock, AR 72211
Voice 501-210-2255; TTY 501-217-0051; Toll free: 866-235-7995
E-mail tommy.r.walker@mail.sprint.com
Ken Musteen
E-mail kwmusteen@ars.state.ar.us
TRS Provider: Sprint
- CALIFORNIA
Linda Gustafson, Supervisor, Public Programs
Telecommunications Division
California Public Utilities Commission
505 Van Ness Avenue, Third Floor
San Francisco, CA 94102
Telephone numbers: 415-703-1801 (Voice) 415-703-4405 (Fax)
E-mail : llg@cpuc.ca.gov
Or
Deaf And Disabled Telecommunications Program (DDTP)
1333 Broadway, Suite 500, Oakland, CA 94612
Telephone numbers: Toll free Voice/TTY: 800-867-4323; Fax 510-302-1131
E-mail: consumeraffairs@ddtp.org
TRS Providers: I. AT&T Relay; II. Hamilton Relay
- COLORADO
Joe Benedetto, State Relay Administrator
Public Utilities Commission
1560 Broadway, Suite 250
Denver, CO 80202
Phone: TTY 303 894 2512; Fax: 303 894 2065
E-mail Joe.Benedetto@Dora.State.Co.US
Website: http://www.dora.state.co.us/puc/telecom/relay_colorado.htm
TRS Provider: Sprint Relay
- CONNECTICUT
Michelle Sangster, Account Manager
34 Jerome Avenue #220
Bloomfield, CT 06002
Relay Connecticut/Sprint Relay
Telephone numbers: Voice/CapTel: 860-243-0351; Fax 860-242-7989
Sprint Relay Call Now Number: 860-756-5685
E-mail Michelle.Sangster@sprint.com
TRS Provider: Relay Connecticut/Sprint Relay
- DELAWARE
Verizon Delaware in contract with Sprint Relay
Julia M. Joyce - Verizon
1717 Arch Street, 17th Floor
Philadelphia, PA 19103
E-mail julia.m.joyce@verizon.com
And
Karl A. Ewan
Account Manager - Delaware Relay
401 Ninth Street NW, Suite 400
Washington, DC 20004
E-mail karl.a.ewan@sprint.com
TRS Provider: Sprint Relay
- DISTRICT OF COLUMBIA
Linda Jordan, Office of Consumer Services, Public Service Commission of the District of Columbia
1333 H Street, NW, West Tower, 9th Floor, Washington, DC 20005
Telephone numbers: 202-626-5100; Fax 202-393-1389 or 202-626-9210
E-mail ljordan@psc.dc.gov; web site http:/www.dcpsc.org
Mail to Office of Consumer Services, Public Service Commission of the District of Columbia
1333 H Street NW, 2nd Floor, Washington, DC 20005
TRS Provider: Hamilton Relay
- Federal Relay (FED)
U.S. General Services Administration
Patricia Stevens, Federal Relay Program Manager
Willow Wood Plaza, 10304 Eaton Place, Fairfax, 22030
Telephone numbers: (703) 306-6308 (Voice); (703) 306-6920 (Fax)
E-mail: patricia.stevens@gsa.gov
Access Numbers:
TTY: 800.877.8339
Voice: 866.377.8642 (866.FRS.VOICE)
VCO: 877.877.6280
Speech-to-Speech: 877.877.8982
Spanish: 800.845.6136 (Voice/TTY/ASCII)
TeleBraille: 866.893.8340
International Inbound number: 605.331.4923
Federal Video Relay Service Voice Number: 866.448.2503 (give name of agency you calling to or from then the IP address or extension number)
Federal Relay Customer Service: 800.877.0996 (Voice/TTY/ASCII/Spanish)
Federal Relay Website: www.federalrelay.us
www.fedvrs.us – Federal Video Relay Service
www.federalip.us – Federal IP Relay
www.federalrcc.us – Federal Relay Conference Captioning
www.federalcaptel.us – Federal CapTel
www.federaltty.us – Federal Relay On-Line TTY Directory
TRS Provider: Sprint Relay
- FLORIDA
Division of Service, Safety, and Consumer Assistance, Florida Public Service Commission, 2540 Shumard Oak Boulevard, Tallahassee, Florida 32999-0850
Telephone numbers: 850-413-6100; Complaint Line (Voice): 800-342-3552
Florida Relay Service: TDD ASCII 800-955-1339; TDD Baudot 800-955-8771; Voice 800-955-8770;
Customer Service 800-676-3777; Spanish Service 877-955-8773; French Creole Service 877-955-8707; Toll Free Fax: 800-511-0809
E-mail contact@psc.state.fl.us
Web Page Address: www.floridapsc.com
Correspondence: Division of Service, Safety, and Consumer Assistance, Florida Public Service Commission, 2540 Shumard Oak Boulevard, Tallahassee, FL 32999-0850
Contact Telephone numbers:
TRS Provider: Sprint Relay
- GEORGIA
Mr. Michael Russell, Utilities Analyst
Utilities Division, Georgia Public Service Commission
244 Washington Street, Atlanta, GA 30334
Tel (voice) 404-656-0995; FAX 404-656-2341;
E-mail: MIKERU@psc.state.ga.us
Web site http://www.psc.state.ga.us
TRS Provider: Hamilton Relay
- GUAM
NA
- HAWAII
Joshua Strickler
Public Utilities Commission, State of Hawaii
465 South King Street, #103
Honolulu, HI 96813
Telephone number: (808)586-2020; TTY NA
Fax number: 808-586-2066
E-mail: Hawaii.PUC@hawaii.gov
TRS Provider: Operator Services, Sprint
- IDAHO
Idaho TRS
Bob Dunbar, Administrator
2545 North Waggle Place, Meridian, ID 83642
Telephone numbers: 208-846-8371; Fax 208-846-8371
E-mail bdunbar2@mindspring.com
TRS Provider: Hamilton Telecommunications
- ILLINOIS
Patty Kress
Illinois Telecommunications Access Corporation
3001 Montvale Drive, Suite D, Springfield, IL 62701.
Voice/TTY (in-state) 800-841-6167; Voice/TTY 217-698-4170;
Fax 217-698-0942
E-mail pabren@aol.com
TRS Provider: Sprint
- INDIANA
Virginia Barr, Director of Operations,
Indiana Telephone Relay Access Corporation (InTRAC)
7702 Woodland Drive, Suite 250
Indianapolis, IN 46278
Telephone numbers: 317-334-1413 V/TTY; Fax 317-334-1432
E-mail Ginny.barr@relayindiana.com
TRS Provider: Sprint Relay
- IOWA
Joni Nicoll, Project Manager, Relay Iowa
Iowa Utilities Board
1375 E. Court
Des Moines, IA 50319-0069
Tel 515-725-7340 (voice); TTY users, dial 711 to call through Relay Iowa; Fax 515-725-7398
E-mail Joni.nicoll@iub.iowa.gov
TRS Provider: Hamilton Relay
- KANSAS
Joyce Hightower
Kansas Relay Service, Inc.
4848 SW 21st Street, Suite 201, Topeka, KS 66604-4415
Tel numbers: Voice 785-234-0307; TTY 785-234-0207; Fax 785-234-2304
E-mail: jhightower@kstelecom.com
Correspondence: Address above
TRS Provider: Hamilton Relay
Kansas Relay Center Customer Service:
9107 Bluebonnet Centre Blvd.
Baton Rouge, LA 70809
Voice/TTY: 866.735.2957
Fax: 225.293.3583
E-mail: ksrelay@hamiltonrelay.com
- KENTUCKY
Virginia Smith, Kentucky Public Service Commission
211 Sower Boulevard, P. O. Box 615, Frankfort, KY 40602
Telephone numbers: (502) 564-3940 v/trs or Tollfree (800) 772-4636; Fax: (502) 564-3460
E-mail: vlsmith@ky.gov
For consumer information regarding intrastate TRS contact:
Jim Stevens, Kentucky Public Service Commission
211 Sower Boulevard, P. O. Box 615, Frankfort, KY 40602
Telephone numbers: (502) 564-3940;Fax (502) 564-1582
E-Mail: wjstevens@ky.gov
TRS Provider: Sprint
- LOUISIANA
Bonnie Eades, President
Relay Administration Board
365 Canal Street, Suite 3000
New Orleans, LA 70130
Tel: (504) 528-2090
TRS Provider: Hamilton Relay
- MAINE
Joel Shifman, Maine Public Utilities Commission
18 State House Station, Augusta ME 04333-0018
Tel 207-287-3831
E-mail: joel@maine.gov
TRS Provider: Hamilton
- MARIANAS ISLANDS
NA
TRS Provider: Verizon
- MARYLAND
Brenda Kelly-Frey, Director
Telecommunications Access of Maryland
Maryland Department of Information Technology
301 West Preston Street, Suite 1008a, Baltimore, MD 21201
Telephone numbers: Voice/TTY 800-552-7724; Fax 410-767-4276; VP: 866-475-4899 or 866-348-7705
E-Mail Brenda.Kelly-Frey@doit.state.md.us
Correspondence To: Brenda Kelly-Frey, Director, Maryland Department of Information Technology, Telecommunications Access of Maryland, 301 West Preston Street, Suite 1008A, Baltimore, MD 21201
TRS Provider: Hamilton Relay; Captioned Telephone (CapTel): Hamilton Relay
- MASSACHUSETTS
Consumer Division
Massachusetts Department of Telecommunications and Cable
1000 Washington Street, Suite 820
Boston, MA 02118-6500
Phone: 617-305-3531 and 800-392-6066
Fax: 617-478-2591
TRS Provider: Hamilton Relay
- MICHIGAN
Patti Witte, Michigan Public Service Commission
6545 Mercantile Way
Lansing, MI 48909
Tel 517-241-6212; TTY 800-649-3777; Fax 517-241-6217
E-mail wittep@michigan.gov
TRS Provider: AT&T Michigan
- MINNESOTA
Rochelle Renee Garrow, TAM Administrator
Minnesota Department of Commerce
85 Seventh Place East, Suite 600
St. Paul, MN 55101-3165
Telephone numbers: 651-296-0412/800-657-3599 (voice)
E-mail mn.relay@state.mn.us
Web Site: www.mnrelay.org
TRS Provider: Communication Service for the Deaf (CSD)
- MISSISSIPPI
Brian U. Ray, Executive Secretary, Mississippi Public Service Commission
PO Box 1174, Jackson, MS 39215-1174
Tel: 601-961-5434; Fax 601-961-6429
E-mail brian.ray@psc.state.ms.us
Other Contact: Randy Tew, Director, Communications, Mississippi Public Utilities Staff
Tel 601-961-5489; Fax 601-961-5804
Website www.psc.state.ms.us
TRS Provider: AT&T Communications of the South Central States, Inc.
- MISSOURI
John Van Eschen, Missouri Public Service Commission
P.O. Box 360, Jefferson City, MO 65102
Telephone numbers: 573-751-5525; TTY 573-522-9061; Fax 573-751-1847
E-mail john.vaneschen@psc.mo.gov
TRS Provider: Sprint Relay
- MONTANA
Montana Telecommunications Access Program, 111 North Last Chance Gulch, P.O. Box 202923, Helena, Montana 59620-2923
Telephone numbers: Tollfree 800-833-8503; V/TTY 1-406-444-1335; Fax 1-406-444-5999
Contacts: Connie Phelps, Executive Director; E-mail: cphelps@mt.gov
Bowen Greenwood, Outreach Coordinator; E-mail: bgreenwood@mt.gov
TRS Provider: Hamilton Relay
- NATIVE AMERICAN or TRIBAL NATIONS
NA
Native Indians/Tribal Nations are authorized users of Federal Relay. Please use the Federal Relay information above.
- NEBRASKA
Steven G. Stovall, Staff Accountant/TRS Administrator
Nebraska Public Service Commission
300 The Atrium, 1200 N Street, P.O. Box 94927
Lincoln, NE 68509-4927
Telephone numbers: Voice/TTY 402-471-3101; Voice 402-471-0225
TTY 402-471-0213; In-state toll free Voice/TTY 800-526-0017; Fax: 402-471-0254
E-mail steve.stovall@nebraska.gov
Website: http://www.psc.nebraska.gov
TRS Provider: Sprint
- NEVADA
Betty Hammond, MSW, CRC, NIC
Social Services Program Specialist II
ADSD - Disability Services Unit
3416 Goni Road D-132
Carson City, NV 89706
Telephone numbers: 775-687-4210 Ext. 237 Voice; TTY users please dial 711 for Relay; 775-687-3499 Fax
E-mail bahammond@adsd.nv.gov
TRS Provider: Sprint Relay
- NEW HAMPSHIRE
Amanda Noonan, Director, Consumer Affairs Division
New Hampshire Public Utilities Commission
21 South Fruit Street, Suite 10
Concord, NH 03301
Telephone numbers: Tollfree 800-852-3793; Tel 603-271-2431; Fax 603-271-3878
E-mail amanda.noonan@puc.nh.gov
TRS Provider: Sprint Relay
- NEW JERSEY
Patricia Campbell, Administrative Analyst, Division of Telecommunications
New Jersey Board of Public Utilities
44 South Clinton Avenue
Trenton, NJ 08625
Telephone Number: 609-633-9702
OR
John DeLuca, Bureau Chief, Engineering and Rates, Division of Telecommunications
New Jersey Board of Public Utilities
44 South Clinton Avenue
Trenton, NJ 08625
Telephone Number: 609-633-9725
TRS Provider: Sprint
- NEW MEXICO
Shannon E. Smith, MBA/HRM, Relay Administrator
State of New Mexico, Commission for Deaf & Hard of Hearing
2500 Louisiana NE, Suite 400, Albuquerque, NM 87110
Telephone numbers: V/TTY: 505-881-8824; VP: 505-435-9147
E-mail shannons.peinado@state.nm.us
TRS Provider: Hamilton Relay
- NEW YORK
Leonard Silverstein
NYS Department of Public Service
Three Empire State Plaza
Albany, NY 12223-1350
Telephone Numbers: Voice: 518-474-1788; TTY: 800-662-1220
E-mail: leonard_silverstein@dps.state.ny.us
TRS Provider: Sprint Relay
- NORTH CAROLINA
Pamela Lloyd, Telecommunications Relay Service Administrator,
Department of Health and Human Services, Division of Services for the Deaf and Hard of Hearing, 319 Chapanoke Rd, Suite 108, Raleigh, NC 27603
Tel 919-773-2991 or Tollfree 800-999-5737; Fax 919-773-2993; TTY 919-773-2974
E-mail Pamela.Lloyd@ncmail.net
TRS Provider: Sprint Relay
- NORTH DAKOTA
Roxy Ennen
State of North Dakota, Information Technology Department
600 East Boulevard Avenue, Bismarck, ND 58505-0100
Tel: 701-328-2300; Fax 701-328-3000
E-mail rennen@nd.gov
TRS Provider: Sprint
- NORTHERN MARIANAS ISLANDS
NA
- OHIO
Public Interest Center, Public Utilities Commission of Ohio, 180 E. Broad Street, Columbus, Ohio 43215
Telephone numbers: Tollfree Voice/Ohio only 800-686-7826; or Tel 614-466-3292;
Tollfree TTY/Ohio only 800-686-1570; or TTY 614-466-8180; Fax 614-752-8351
E-mail: Nancy.Hamilton@puc.state.oh.us
Web site: www.puc.state.oh.us
TRS Provider: Sprint Relay
- OKLAHOMA
Bob Stafford, Project Manager, Consumer Services Division
Oklahoma Corporation Commission, PO Box 52000-2000, Oklahoma City, OK 73152-2000
[300 Jim Thorpe Building, Oklahoma City, OK 73152]
Tel 405-521-4018; TTY 405-521-3513; Fax 405-521-2087
Utility Complaints Hotline 800-522-8154
TRS Provider: Sprint Relay
- OREGON
Jon Cray, RSPF Manager
Oregon Public Utility Commission
P.O. Box 2148
550 Capitol Street NE, STE 215
Salem, Oregon 97308-2148
Telephone numbers: TTY 503-373-1413; Toll free TTY 800-648-3458 (In state only)
Tollfree Voice Tel 800-848-4442 (In state only); Fax 503-378-6047; Voice 503-373-1400
E-mail: jon.cray@state.or.us
TRS Provider: Sprint Relay
- PENNSYLVANIA
Louis Sauers
Pennsylvania Bureau of Consumer Services
PO Box 3265, Harrisburg, PA 17105-3265
Toll free Telephone number: 800-692-7380; Fax 717-783-5659
E-mail: lsauers@state.pa.us
Website http://www.puc.paonline.com
Traditional & STS TRS Provider: AT&T
CTS administrator Hamilton Telecommunications
- PUERTO RICO
Telecommunications Regulatory Board of Puerto Rico
Attn. Mr. Roberto Miranda
Capital Center II
235, Arterial Hostos Ave., Suite 1001
San Juan, PR 00918-1453
Telephone Number: 787-756-0804, Fax: 787-753-5684
E-mail: rmiranda@jrtpr.gobierno.pr
TRS Provider: Sprint
Sprint Relay Puerto Rico
Ms. Elizabeth A. Rios
Program / Sales Manager
304, Ponce De Leon Ave.
Hato Rey, PR 00918
Telephone Numbers: 787-775-6775 (TTY), fax: (787) 775-6740
E-mail: Elizabeth.A.Rios@sprint.com
- REPUBLIC OF PALAU
NA
- RHODE ISLAND
James E. Lanni
Associate Publlic Utilities Administrator for Operations and Consumer Affairs, Rhode Island Division of Public Utilities and Carriers (RIDPUC)
89 Jefferson Boulevard, Warwick, RI 02888
Tel 401-941-4500; Fax 401-941-4885
E-mail jim.lanni@ripuc.state.ri.us
Website http://www.ripuc.org
TRS Provider: Hamilton Relay
- SOUTH CAROLINA
Dawn Hipp, Director
1401 Main Street, Suite 900
Columbia, SC 29201
Tel 803-737-0800 TTY 803-737-0893 Fax 803-737-0801
E-mail: dhipp@regstaff.sc.gov
TRS Provider: Sprint Relay
- SOUTH DAKOTA
Janet Ball
Deaf Services Program Specialist
Department of Human Services
Hillsview Properties Plaza
3800 E Hwy, c/o 500 E Capitol, Pierre, SD 57501
V/TTY 605-773-4547; Fax: 605-773-5483
E-mail: janet.ball@state.sd.us
TRS Providers: Communication Services for the Deaf (CSD) and Sprint Relay
- TENNESSEE
Vivian Michael-Wilhoite, Relay Coordinator, Consumer Services Division, Tennessee Regulatory Authority.
Toll free tel 800-342-8359 ext. 157; Fax 615-741-8953.
E-mail vivian.michael-wilhoite@state.tn.us
TRS Provider: MCI
- TEXAS
Eileen Alter, Relay Texas Administrator, Office Consumer Protection, Public Utility Commission Texas
Tel: (TTY) 512-936-7147; Video Phone 866-759-1606; (Voice) 512-936-7132
(toll free) 800-971-6371; Fax 512-936-7003
E-mail eileen.alter@puc.state.tx.us or relaytx@puc.state.tx.us
Correspondence: Public Utility Commission of Texas
Office Consumer Protection, Eileen Alter, RT Administrator
1701 N. Congress, PO Box 13326
Austin, TX 78711-3326
Web Address: www.relaytexas.com or www.puc.state.tx.us/relay/
TRS Provider: Sprint Relay
- UTAH
Public Service Commission of Utah
Julie Orchard, Commission Secretary
Heber M. Wells State Office Bldg., 160 East 300 South, 4th Floor
P. O. Box 45585, Salt Lake City, UT 84145-0585
Tel/TTY 801-530-6769; FAX 801-530-6796; Voice 801-530-6716
TRS Provider: Sprint Telecommunications Company
- VERMONT
Stephen J. Wark, Director of Consumer Affairs & Public Information
Vermont Department of Public Service
112 State Street, Drawer 20, Montpelier, VT 05620-2601
Telephone numbers: 802-828-4021; Fax 802-828-2342; Tollfree TTY 800-734-8390
E-mail stephen.wark@state.vt.us
TRS Provider: Sprint
- VIRGINIA
Clayton E. Bowen, VDDHH Relay and Outreach Manager
1602 Rolling Hills Drive, Suite 203
Richmond, VA 23229-5012
Tel/TTY Toll Free (800)552-7917; Tel/TTY Local (804)662-9704; Fax (804)662-9718
E-mail clayton.bowen@vddhh.virginia.gov
TRS Providers: AT&T and Sprint
- VIRGIN ISLANDS
NA
- WASHINGTON STATE
Office of the Deaf and Hard of Hearing
Attention: Steve Peck, TRS Program Manager
PO Box 45301, Olympia, WA 98504-5301
Voice/TTY: Tel 800-422-7930 and 360-902-8000; Fax 360-902-0855
Website: http://odhh.dshs.wa.gov
E-mail: odhh@dshs.wa.gov
Point of Contact:
Steve Peck, TRS Program Manager
Tel: 360-586-8912 (TTY/Relay)
E-mail: Pecksc@dshs.wa.gov
Additional Contacts:
Bob Lichtenberg, Assistant Director
360-902-7594 (TTY/Relay)
E-mail: lichtrw@dshs.wa.gov
Eric Raff, Director
360-753-0699 (TTY/Relay)
E-mail: rafferic@dshs.wa.gov
TRS Provider: Sprint Relay
- WASHINGTON, DISTRICT OF COLUMBIA
See District of Columbia
- WEST VIRGINIA
David Howell, Utility Analyst, Public Service Commission of West Virginia
PO Box 812, 201 Brooks Street, Charleston, WV 25323
Tel 304-340-0451; (tollfree) 800-642-8544; fax 304-340-0326
E-mail dhowell@psc.state.wv.usc
TRS Provider: Sprint Relay
- WISCONSIN
Jack R. Cassell
WI TRS Contract Administrator
Wisconsin Department of Administration
101 East Wilson Street, 8th Floor
Madison, WI 53707-7844
Voice: 608-267-0613
Phone (TTY) 608-267-6934; FAX 608-266-2164
Videophone Number: 165.189.92.46 or jackwtrs.homeip.net
E-mail: jack.cassell@wisconsin.gov
TRS Provider: Sprint Relay
- WYOMING
Lori Cielinski, TRS Program Consultant
Wyoming Relay, Division of Vocational Rehabilitation
851 Werner Court, Suite 120, Casper, WY 82601
Tollfree Tel Voice/TTY: 800-452-1408; Voice/TTY 307-577-0539; Fax 307-472-5601
E-mail lori.cielinski@wyo.gov
Internet http://www.wyomingworkforce.org/vr/wyrds.aspx
TRS Provider: Hamilton
|
FCC Home
