Announcing a new FCC.gov. Tell us what you think and help shape the future
FCC Logo - Return to the FCC Home Page  
Skip Primary FCC Navigation Links Search | RSS | Updates | E-Filing | Initiatives | Consumers | Find People
 Consumer and Governmental Affairs Bureau
Skip Breadcrumb Site Navigation Links FCC > CGB > DRO > TRS > California TRS Page  FCC site map 
Skip Topics Links

Help | Advanced

|
CGB Offices

About CGB

Organizational Chart

Disability Rights Office (DRO)

Inquiries and Complaints Division

Consumer Policy Division

Consumer Affairs and Outreach

Intergovernmental Affairs

Reference Information Center

Office of Native Affairs and Policy

En Espaρol
Tribal
Consumer Advisory Committee (CAC)
Intergovernmental Advisory Committee
FCC Consumer Information Registry
How To Contact Us

Consumer Center

File A Complaint

File A Comment (ECFS Express)
California State Flag     CALIFORNIA TRS PAGE

TRS Complaint Log Summaries

2010

  • Complaint Report.

    2009

  • Cover Letter.
  • FCC Summary Log For California Relay Service June 1, 2008 to May 31, 2009 DDTP.
  • Complaint Log from Purple.
  • FCC Summary Log For California Relay Service June 1, 2008 to May 31, 2009 DDTP.
  • Stellar Nordia CRS Complaint Log 08/09.
  • Complaint Tracking.
  • FCC Annual Summary Log For California Relay Service June 1, 2008 to May 31, 2009 Sprint.
  • DDTP California Relay Service Customer Log 2008-2009.

    2008

  • Cover Letter.
  • Summary Log (DDTP).
  • GoAmerica.
  • Summary Log (Stellar Nordia).
  • Summary Log (Sprint).

    2007

  • Cover Letter.
  • Summary Log.
  • Service Summary Log (Pages 1 - 12).
  • Complaint Tracking Log (33 Pages).
  • Verizon Relay Summary Log.
  • Nordia Customer Complaints.
  • Nordia Summary Report.
  • DDTP Summary Report.

    Recertification Application
  • Cover Letter.
  • The California Deaf and Disabled Telecommunications Program's RFP Table of Contents.
  • Section 1: Introduction and Overview.
  • Section 2: Rules Governing Competition.
  • Section 3: Existing Services.
  • Section 4: Proposed Services.
  • Section 5: Administrative Requirements.
  • Section 6: Technical Requirements.
  • Section 7: Costs.
  • Section 8: Proposal Format.
  • Section 9: Proposal Evaluation.
  • Section 10: Validation and Traffic Allocation.
  • Section 11: Model Contracts.
  • CRS Contract for CRS Call Center Services Agreement with MCI Worldcom.
  • Sprint Agreement: 1 Year Extension of Authorization for Sprint to Provide CapTel Services in Expanded Field Trial.
  • CRS Contract for CRS Call Center Services Agreement with Sprint Communications Co.
  • CRS Contract for CRS Call Center Services Agreement with Nordia, Inc.
  • CRS Network Management Services with Verizon Select Services.
  • Operational Standards.
  • Verizon Business Service Documentation.
  • Sprint Documentation.
  • Nordia Documentation.
  • CGB Public Notice: DA 07-2761.
  • CRS Confidentiality Agreement.
  • Telephone Bill.
  • CTAP and CRS Literature.
  • Outreach Brochure.
  • Outreach Material.
  • Picture of DDTP's Website Homepage.
  • Outreach Material.
  • MCI Complaint Logs.
  • Complaint Tracking for California.
  • Sprint Service Complaints.
  • FCC Customer Service Summary Log.
  • Nordia Customer Complaints.
  • Complaint Tracking for CA (5/1/06-5/31/06).
  • DDTP CRS Customer Log (2005-2006).
  • FCC Customer Service Log (June 2005-May 2006).
  • MCI/Verizon Summary Log (June 1, 2005-May 31, 2006).
  • Nordia Summary Log (June 1, 2005-May 31, 2006).
  • CRS Summary Log (June 1, 2005-May 31, 2006).
  • Verizon Relay Services Summary Log (June 1, 2006-May 31, 2007).
  • FCC Customer Service Summary Log.
  • Nordia Summary Log (June 1, 2006-May 31, 2007).
  • Complaint Tracking for CA (June 1, 2006-May 31, 2007).
  • Nordia Complaint Tracking (June 1, 2006-May 31, 2007).
  • FCC Customer Service Log (June 2006-May 2007).
  • Complaint Totals.
  • DDTP Customer Service Summary Log (June 2006-May 2007).
  • DDTP Customer Service Summary Log (June 2005-May 2006).
  • 711 Outreach Material.
  • Public Utilities Code - Section 270-281.

    Programs.


    TRS Telephone Numbers
    (Service Provider: I. AT&T Relay; II. Hamilton Relay)
    Customer Service #'s:
    Hamilton Relay – English TTY/Voice/VCO/HCO/STS/ASCII - (877) 632-9095
    Hamilton Relay – Spanish TTY/Voice/VCO/HCO/STS/ASCII - (877) 419-8440
    AT&T Relay – English TTY/Voice/VCO/HCO/ASCII - (866) 934-4288
    AT&T Relay – English STS - (866) 288-1909
    AT&T Relay – Spanish TTY/Voice/VCO/HCO/ASCII - (866) 985-4288
    AT&T Relay – Spanish STS - (866) 288-4151


    Access #'s:

    • (800) 735-2922 – English Voice
    • (800) 735-2929 – English TTY
    • (800) 854-7784 – English STS
    • (800) 855-3000 - Spanish Voice/TTY
    • (800) 854-7784 - Spanish STS

    Contact for TRS Complaints:

    Linda Gustafson, Supervisor, Public Programs
    Telecommunications Division
    California Public Utilities Commission
    505 Van Ness Avenue, Third Floor
    San Francisco, CA 94102
    Telephone numbers: 415-703-1801 (Voice) 415-703-4405 (Fax)
    E-mail : llg@cpuc.ca.gov
    Or
    Deaf And Disabled Telecommunications Program (DDTP)
    1333 Broadway, Suite 500
    Oakland, CA 94612
    Telephone numbers: Toll free Voice/TTY: 800-867-4323; Fax 510-302-1131
    E-mail: consumeraffairs@ddtp.org



    To update changes in contact/service provider information, please send an e-mail listing changes to TRS_POC@fcc.gov so that this page can be updated accordingly.




    • last reviewed/updated on 4/19/11 
    Skip Bottom FCC Navigation Links and Contact Info FCC Home | Search | Updates | E-Filing | Initiatives | For Consumers | Find People
    If you have questions, concerns or need assistance in regard to disability issues, please do not hesitate to contact us at dro@fcc.gov
    Skip FCC Footer and Contact InfoFederal Communications Commission
    445 12th Street SW
    Washington, DC 20554
    More FCC Contact Information...
    Phone:  1-888-CALL-FCC (1-888-225-5322)
    TTY:  1-888-TELL-FCC (1-888-835-5322)
    Fax:  1-866-418-0232
    E-mail:  fccinfo@fcc.gov
    - Privacy Policy
    - Website Policies & Notices
    - Required Browser Plug-ins
    - Freedom of Information Act