News Media contact: 
                              Audrey Spivack at (202) 418-0500
For immediate release
July 31, 2000

            FCC CUSTOMER SERVICE   IT'S ALL ABOUT ACCESS


Washington, D.C.-- The Commission's Customer Services Standards Task Force 2000, Chaired
by Enforcement Bureau's Greg Weiss and with representation from most Bureaus and Offices,
has developed new FCC-wide customer services standards centered on customer access to
Commission staff.   These standards are published on the FCC's Internet Home Page and are
summarized below:

  ¨  All internal and external customers will be treated courteously.  All visitors to the FCC who
  ask for public information will be met by an informed and courteous staff and will be given a
  response to their request within 30 minutes.

  ¨  General telephone and e-mail inquiries will be referred to the Consumer Information Bureau
  (CIB) immediately.  CIB staff will respond to such inquiries within two business days. 

  ¨  FCC customers will have access to individual Bureaus and Offices and to the FCC in general
  via the FCC Internet Home Page at WWW.FCC.GOV.


                             -FCC-
                                
Office of Managing Director contact: Michael D'Andrea at (202) 418-0138