PUBLIC INFORMATION COLLECTION REQUIREMENTS SUBMITTED TO
               OFFICE OF MANAGEMENT AND BUDGET FOR REVIEW


The Federal Communications Commission has submitted the following information collection requirement to OMB for review and
clearance under the Paperwork Reduction Act of 1980 (44 U.S.C. 3507).

Copies of this submission may be purchased from the Commission's copy contractor, International Transcription service, Inc., 2100
M Street, N.W., Suite 140, Washington, DC  20037,  (202) 857-3800.  For further information on this submission contact Judy
Boley, Federal Communications Commission,  (202) 418-0210. Persons wishing to comment on this information collection should
contact Timothy Fain, Office of Management and Budget, Room 10236 NEOB, Washington, DC  20503.


Note:  The Commission requested expedited review of this item by December 12, 1994, under the provisions of 5 CFR 1320.18.

OMB Number:       3060-0612

Title:                  Voluntary Collection of Customer Satisfaction for Several External Customer Groups of the Federal
                        Communications Commission Using Focus and Interviews

Action:                 Reinstatement, with change, of a previously approved collection for which approval has expired

Respondents:            Individuals or households, Business or other for profit, Not-for profit institutions, federal government,
                        and state, local, or tribal government

Frequency of Response: One time survey


Estimated Annual Burden:      130 responses; 2 hours average burden per response; 260 hours total annual burden

Needs and Uses:   The FCC will conduct a voluntary survey to improve customer service to several external customer service
                  groups - common carrier providers, local franchising authorities, wireless radio applicants and licensees,
                  broadcast applicants and licensees, and the general public. The FCC will conduct focus groups which will
                  provide the data that will be used to develop questionnaire surveys and set customer service standards.
                  Representatives from these customer groups will be invited to participate in either focus groups or interviews.
                  A maximum


                  number of nine focus groups will be held, three with each group.  Structured interviews - either in-
                  person or via telephone - will be held with local franchising authorities and the general public.
                  Approximately 20 interviews will be held with each group for a total of 40 interviews. Participants
                  will be invited by using the attached telephone script. Each focus group and interview will last about
                  two hours, participants will be asked 12 open-ended questions. Participants will not be given
                  questions in advance. Out-of -pocket expenses that result from participation will not be reimbursed.
                  During the focus groups and telephone interviews , data will be gathered on 1) problems, 2)
                  suggestions to improve services, 3) services customers would like, and 4) services customers do not
                  want. This data will be used to develop survey questionnaires and customer service standards.



            
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