May 27, 1998
                                
                                
      FCC CUSTOMER  SATISFACTION REPORTS POSTED ON WEBSITE

       In order to make them more accessible to the public, the Commission has placed its
Customer Satisfaction Reports on its World Wide Web site at www.fcc.gov.  The reports may
be accessed from the home page of each of the five Bureaus that have established Customer
Service Standards (Common Carrier, Cable Services, International, Mass Media, and Wireless
Telecommunications).  The Customer Satisfaction Reports are based on information received,
in part, from FCC customers using feedback forms that are available on each Bureau's
homepage.  

       The Commission adopted customer service standards, effective September 1, 1995, in
response to the requirements of the National Performance Review (now National Partnership
for Reinventing Government.)  Based upon focus group meetings and telephone surveys, five
of the Commission's Bureaus  established specific standards to which they adhere in their
dealings with their "customers" -- the public, other government agencies, and the industry.  

       Measuring its customers' satisfaction with the services the FCC provides them, is an
integral part of the Commission's program to ensure the best possible service.


                             - FCC -
       News Media contact: Rosemary Kimball at (202) 418-0500.
       Office of Managing Director: contact: Steve Schumacher at (202)  418-0110