This Public Notice: Text | Word97
Attachments: A | B | C
Transcript: Text | Word97 | Acrobat


Federal Communications Commission
445 12th St., SW
Washington, D.C. 20554
News media information 202 / 418-0500
Fax-On-Demand 202 / 418-2830
TTY: 202/418-2555

DA 00-1262
June 8, 2000


The FCC's Consumer Information Bureau (CIB) will hold a Telephone Customer Service Public Forum on Friday, June 9, 2000, from 9:00 am to 12:30 pm in the FCC's Commission Meeting Room at 445 12th Street, SW, Washington, DC.

The forum will begin with opening remarks by FCC Chairman William E. Kennard, who will present the results of a one-month study recently conducted by the Commission's Consumer Center on telephone customer service center complaints. Moderated by Lorraine Miller, CIB's Bureau Chief, consumers and consumer organizations -- including WRC-TV's consumer reporter, Liz Crenshaw, and representatives from the senior, Hispanic and disability communities -- will share their customer service experiences, challenging local, long distance and wireless telephone companies to initiate efforts to better serve consumers. Other participants include:

Stephen Jones, Director of Bureau Network Division, Better Business Bureau
Jim Hurt, Director of Consumers Utility Counsel, Georgia Governor's Office of Consumer Affairs
Shirley Rooker, President, Call for Action
Nancy Brockway, Commisioner, New Hampshire Public Utilities Commission
Charlie Crawford, Executive Director, American Council of the Blind
Claude Stout, Executive Director, Telecommunications for the Deaf, Inc.
Gloria Verduzco, Hispanic Consumer
John Goodman, President, e-Satisfy
Discussions will include: Consumer Center Study: Fact Gathering Process, Consumer Group Experiences, Special Constituency Issues, and What is Good Customer Service? Following the panel discussions, there will be a question and answer session.

The forum is open to the public and seating will be available on a first come, first served basis. The event will be accessible in live video, audio and captioning formats through the FCC's website at A transcript of the forum will be available 10 business days after the event on the FCC's Internet site. The URL address for the FCC's Home Page is

CIB contact: Janice Wise at (202) 418-8165 (voice), or (202) 418-1169 (TTY).

News media contacts: Maureen Peratino, (202) 418-0506 and Audrey Spivack, (202) 418-0512.

- FCC -