|Federal Communications Commission
445 12th St., SW
Washington, D.C. 20554
|News media information 202 / 418-0500
Fax-On-Demand 202 / 418-2830
TELEPHONE CUSTOMER SERVICE PUBLIC FORUM AGENDA
The FCC's Consumer Information Bureau (CIB) will hold a Telephone Customer Service
Public Forum on Friday, June 9, 2000, from 9:00 am to 12:30 pm in the FCC's Commission
Meeting Room at 445 12th Street, SW, Washington, DC.|
The forum will begin with opening remarks by FCC Chairman William E. Kennard, who will present the results of a one-month study recently conducted by the Commission's Consumer Center on telephone customer service center complaints. Moderated by Lorraine Miller, CIB's Bureau Chief, consumers and consumer organizations -- including WRC-TV's consumer reporter, Liz Crenshaw, and representatives from the senior, Hispanic and disability communities -- will share their customer service experiences, challenging local, long distance and wireless telephone companies to initiate efforts to better serve consumers. Other participants include:
The forum is open to the public and seating will be available on a first come, first served basis. The event will be accessible in live video, audio and captioning formats through the FCC's website at http://www.fcc.gov/realaudio/. A transcript of the forum will be available 10 business days after the event on the FCC's Internet site. The URL address for the FCC's Home Page is http://www.fcc.gov.
CIB contact: Janice Wise at (202) 418-8165 (voice), or (202) 418-1169 (TTY).
News media contacts: Maureen Peratino, (202) 418-0506 and Audrey Spivack, (202) 418-0512.