NEWSReport No. CI 97-6       COMPLIANCE AND INFORMATION ACTION       July 10, 1997


        TEN STATES ADDED TO FCC'S TOLL-FREE TELEPHONE INFORMATION
                                 SERVICE
                             1-888-CALL FCC


       Consumers in the states of Idaho, Indiana, Kentucky, Louisiana, Nevada, North
Carolina, Ohio, Pennsylvania, Utah, and West Virginia are gaining access to the Federal
Communications Commission's (FCC) toll-free telephone service at 1-888-call FCC. 

       The FCC's National Call Center (NCC) began operation on June 3, 1996.   Since its
inception, the NCC has served nearly 240,000 customers. 

       This toll-free telephone service is available Monday through Friday from 8:00 a.m. to
5:30 p.m. Eastern Time by dialing 1-888-CALL FCC (1-888-225-5322). The NCC provides
operator-assisted information on all issues related to telecommunications including
broadcasting, cable television, telephone, satellite, microwave, land mobile, and licensing.   
Subject matter experts are consulted, as necessary, and the information is provided to the
customer quickly and efficiently.  The Call Center also provides an automated non-operator-
assisted information service, which is available 24 hours a day, seven days a week.

       The National Call Center is a full-service, electronically interactive center with
assistance available in Spanish and also to the hearing impaired through a
Telecommunications Device for the Deaf (TTY).  TTY customers can contact the National
Call Center by dialing 1-888-TELL FCC (1-888-835-5322).   The FCC's Office of Public
Affairs (202-418-0500) will continue to provide service to members of the news media.


                                 - FCC -  


News Media Contact:  Meribeth McCarrick at (202) 418-0500
National Call Center Contact:  John Winston at (202) 418-1100 or
Cynthia Jeffries at (717) 338-2590.