|Federal Communications Commission
1919 - M Street, N.W.
Washington, D.C. 20554
|News media information 202 / 418-0500
Fax-On-Demand 202 / 418-2830
October 21, 1998
COMMON CARRIER BUREAU ANNOUNCES AGENDA FOR FORUM ADDRESSING TRUTH-IN-BILLING
This Public Notice includes information on the Common Carrier Bureau's Truth-in-Billing Public
Forum, as well as an agenda for the Forum.|
The Common Carrier Bureau will host a public forum to discuss how to make telephone bills more readable and understandable to enable consumers to make informed choices about telecommunications services and to protect themselves against telecommunications-related fraud. The forum is part of an ongoing Commission proceeding regarding the provision of information in telephone bills to consumers. The Commission initiated this proceeding with its Notice of Proposed Rulemaking regarding Truth-in-Billing and Billing Format.
Forum participants will include industry members, the Federal Trade Commission, State Commissions and State Attorneys General, and consumer advocacy groups. The participants will discuss several issues raised in the Commission's Notice of Proposed Rulemaking, such as: (1) organizing consumer bills; (2) alerting consumers to changes in their bills; (3) including full and non-misleading descriptions on bills; (4) providing consumers with the information necessary to resolve billing disputes; and (5) informing consumers about line item charges. Using an open discussion format, the Commission anticipates that participants will proffer concrete and workable proposals to advance consumer understanding of telephone bills.
The Forum is open to the public and seating will be available on a first come, first served basis.
For additional information contact: Toni Simmons at (202) 418-0979.
8:30 - 8:40 Opening remarks by Federal Communications Commission
Issue 1: How should telephone bills be organized?
8:40 - 8:50 Presentation by carriers.
8:50 - 9:15 Roundtable discussion by forum participants.
Issue 2: How should consumers be alerted to changes in their bills?
9:15 - 9:25 Presentation by National Consumers League.
9:25 - 9:50 Roundtable discussion by forum participants.
Issue 3: What constitutes a full and non-misleading description on a telephone bill?
9:50 - 10:00 Presentation by the Federal Trade Commission.
10:00 - 10:25 Roundtable discussion by forum participants.
10:25 - 10:55 Audience questions.
10:55 - 11:10 BREAK
Issue 4: What types of information do consumers need to make inquiries or complaints?
11:10 - 11:20 Presentation by state public utilities commissions.
11:20 - 11:45 Roundtable discussion by forum participants.
Issue 5: Should consumers be more fully informed about line item charges such as universal service and access charges? 11:45 - 11:55 Presentation by Consumers Union.
11:55 - 12:20 Roundtable discussion by forum participants.
12:20 - 12:40 Audience questions.
12:40 - 12:50 Closing remarks by the Federal Communications Commission.
1401 H Street, NW
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phone (202) 326-3810
fax (202) 326-3826
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phone (202) 326-7893
fax (202) 336-7866
Federal Trade Commission
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phone (202) 326-3127
fax (202) 326-3395
National Telecommunications Industry Association
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Washington, DC 20230
phone (202) 482-1880
fax (202) 482-6173
Assistant Attorney General
Office of Consumer Protection
123 West Washington Avenue
P.O. Box 7857
Madison, WI 53707-7857
phone (608) 266-1792
fax (608) 267-2778
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110 Sherman Street
Hartford, CT 06105
phone (860) 808-5400
fax (860) 808-5593
Manager - Consumer Issues
601 E Street, NW.
Washington, DC 20049
phone (202) 434-2277
fax (202) 434-6466
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Washington, DC 20009
fax (202) 265-9548
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