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If you need the complete document, download the WordPerfect version or Adobe Acrobat version, if available. ***************************************************************** Before the Federal Communications Commission Washington, D.C. 20554 In the Matter of Implementation of the Subscriber Carrier Selection Changes Provisions of the Telecommunications Act of 1996 Pacific Lightnet, Inc. Petition for Waiver ) ) ) ) ) ) ) ) ) ) CC Docket No. 94-129 ORDER Adopted: June 14, 2001 Released: June 15, 2001 By the Associate Chief, Accounting Policy Division, Common Carrier Bureau: I. INTRODUCTION AND BACKGROUND 1. In its Carrier Change Orders, the Commission adopted rules applicable to carriers changing a consumer's preferred carrier. In this Order, we grant Pacific Lightnet, Inc. (Pacific Lightnet) a limited waiver of the authorization and verification requirements of the Commission's rules and Carrier Change Orders. We grant this limited waiver to the extent necessary to enable Pacific Lightnet to become the preferred carrier of certain consumers currently presubscribed to GST Telecom Hawaii, Inc. (GST Hawaii), without first obtaining the consumers' authorization and verification. 2. Section 258 of the Communications Act of 1934, as amended by the Telecommunications Act of 1996, makes it unlawful for any telecommunications carrier to "submit or execute a change in a subscriber's selection of a provider of telephone exchange service or telephone toll service except in accordance with such procedures as the Commission shall prescribe." The goal of section 258 is to eliminate the practice of "slamming," the unauthorized change of a subscriber's preferred carrier. Pursuant to section 258, carriers are absolutely barred from changing a customer's preferred local or long distance carrier without first complying with the Commission's verification procedures. In the Section 258 Order, the Commission revised its procedures to ensure that carriers obtain the requisite authority prior to changing a customer's preferred carrier. The Commission requires that carriers follow one of the Commission's prescribed verification procedures before submitting carrier changes on behalf of consumers. 3. Pacific Lightnet seeks a waiver of our verification rules to allow Pacific Lightnet to be designated the preferred long distance carrier for certain customers of GST Hawaii without first obtaining each customer's authorization and verification. Because we conclude that, under the circumstances presented, it is in the public interest to do so, we grant Pacific Lightnet a waiver, subject to the conditions represented in its filings. II. DISCUSSION 4. Generally, the Commission's rules may be waived for good cause shown. As noted by the Court of Appeals for the D.C. Circuit, however, agency rules are presumed valid. The Commission may exercise its discretion to waive a rule where the particular facts make strict compliance inconsistent with the public interest. In addition, the Commission may take into account considerations of hardship, equity, or more effective implementation of overall policy on an individual basis. Waiver of the Commission's rules is therefore appropriate only if special circumstances warrant a deviation from the general rule, and such a deviation will serve the public interest. 5. We find that Pacific Lightnet has demonstrated that good cause exists to justify a limited waiver of the Commission's authorization and verification requirements to the extent necessary to enable Pacific Lightnet to transfer to its own customer base the affected GST Hawaii customers. According to the Waiver Petition, on May 17, 2000, GST Hawaii filed for protection under Chapter 11 of the U.S. Bankruptcy Code in the U.S. District Court for the District of Delaware and plans to discontinue service. Pacific Lightnet and GST Hawaii have entered into an agreement whereby Pacific Lightnet has agreed to acquire substantially all of GST Hawaii's assets and approximately 1,000 customers, representing more than 7,000 lines. Pacific Lightnet states that it intends to offer the affected GST Hawaii customers the same or better services and rates. 6. We conclude that special circumstances exist to justify a waiver. Without this waiver, the service of some former GST Hawaii customers might temporarily be interrupted when GST Hawaii ceases providing presubscribed service to customers who fail to respond in a timely fashion to requests for preferred carrier change authorizations; some of those customers might also pay potentially higher casual calling rates after the discontinuance of presubscribed service. We conclude that a waiver of the Commission's carrier change rules and orders is necessary to provide a seamless transition with no disruption of service to the transferred customers. 7. We find that Pacific Lightnet has demonstrated that a limited waiver of the authorization and verification rules is in the public interest because it will prevent consumers from temporarily losing service, and because Pacific Lightnet has agreed to notify the affected customers as described below. According to the Waiver Petition and subsequent filing, Pacific Lightnet will undertake a two-step process to notify the affected customers of the transfer. To maximize administrative efficiencies and eliminate customer confusion, Pacific Lightnet is sending a letter during the week of June 11, 2001 to inform GST Hawaii customers of the proposed transfer and to assure them that no charges or rate increases will be imposed as a result of the transfer. This notification letter also advises the affected customers that they may select a different preferred carrier, should they desire to do so. In addition, the affected customers are receiving a toll-free number to call with any questions they may have about the transfer. 8. Once the proposed transfer has been completed, Pacific Lightnet promises to notify these customers of that event and reiterate the foregoing information, assurances, and advice. In addition, Pacific Lightnet asserts that it will investigate and resolve any outstanding customer complaints regarding services provided by GST Hawaii. 9. For the foregoing reasons, we grant Pacific Lightnet a waiver of the authorization and verification requirements of our rules for the limited purposes described above. The grant of this waiver is conditioned upon the provision of customer notification and the handling of complaints, as described above and further detailed in the Waiver Petition and Supplementary Filing. III. ORDERING CLAUSES 10. Accordingly, pursuant to authority contained in Sections 1, 4, and 258 of the Communications Act of 1934, as amended, 47 U.S.C.  151, 154, 258, and the authority delegated under sections 0.91, 0.291, and 1.3 of the Commission's rules, 47 C.F.R.  0.91, 0.291, 1.3, the waiver request filed by Pacific Lightnet, Inc., on May 22, 2001, and supplemented on June 11, 2001, IS GRANTED to the extent indicated herein. 11. IT IS FURTHER ORDERED that this Order is effective upon release. FEDERAL COMMUNICATIONS COMMISSION K. Michele Walters Associate Chief, Accounting Policy Division Common Carrier Bureau