WPC 2MBVRKZ3|X7jC:,ynXj\  P6G;XP"i~'^:DPddDDDdp4D48dddddddddd88pppX|pDL|pp||D8D\dDXdXdXDdd88d8ddddDL8ddddX`(`lD4l\DDD4DDDDDDdDd8XXXXXX|X|X|X|XD8D8D8D8ddddddddddXdbdddpdXXXXXlX~|X|X|X|XdddldldD8DdDDDdplld|8|P|D|D|8dvddddDDDpLpLpLpl|T|8|\ddddddl|X|X|Xd|DdpL|Dd~4ddC$CWxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxNHxxH\dDXddddd8@d<@d<DDXXdDDxddxHxxHvppDXd<"dxtldpxxdHP LaserJet5PHPLAS51.PRS5Xj\  P6G;\!XP2.<>KzЊX01Í ÍX01Í Í3|XTimes New RomanTimes New Roman BoldTimes New Roman Italic"i~'^09CSS999S]+9+/SSSSSSSSSS//]]]Ixnnxg]xx9?xgxx]xn]gxxxxg9/9MS9ISISI9SS//S/SSSS9?/SSxSSIP!PZ9+ZM999+999999S9S/xIxIxIxIxIlnIgIgIgIgI9/9/9/9/xSxSxSxSxSxSxSxSxSxSxIxSxRxSxSxS]SxIxIxInInInZnIxigIgIgIgIxSxSxSxZxSxZxS9/9S999Su]ZZxSg/gCg9g9g/xSbxSxSxSxSxn9n9n9]?]?]?]ZgFg/gMxSxSxSxSxSxSxxZgIgIgIxSg9xS]?g9xSi+SS88WuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxN/>/>/>/x]SSSSx]x]x]x]xSxSx]SSxSxSf]xSxSxSxIxIxWxIx{nInInInISSSWS]a?/?]?9?]]WW]n/nKn9nCn/x]xx]x]SSxxIxIxI]?]?]?]WnUn9nax]x]x]x]x]x]xxWnInInIx]n9x]]?n9xSz+SS8-8WuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxN(-((((((((((---#J:55:2-:::2F::-:5-2::K::2%(#(#(#(((>((((((:((#&&++%((:#:#:#:#:#F45#2#2#2#2#:(:(:(:(:(:(:(:(:(:(:#:(:':(:(:(-(:#:#:#5#5#5+5#:22#2#2#2#:(:(:(:+:(:+:(((8-++:(22 222:(/:(:(:(:(F:555----+2"22%:(:(:(:(:(:(K::+2#2#2#:(2:(-2:(2((W888888888888888888888888888888888888888888888888xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxN00%(#((((M(==(==(=##(P0P((N0=PP00/BB--P#(CP"5555==JPP(=P0.+(-N00P("i~'^09FSS999Sq+9+/SSSSSSSSSS99qqqSggnxggxx9In]nxgxgS]xgg]]?/?FS9SSISI/SS//I/xSSSS??/SInII?C/CZ9+ZF999+999999S9S/gSgSgSgSgSnnIgIgIgIgI9/9/9/9/nSxSxSxSxSxSxSxSxS]IgSxSxSxS]IxSgSgSgSgSnInInZnIxdgIgIgIgIxSxSxSxZxSxZxS9/9S999SSZZnI]/]<]9]5]/nSanSnSxSxSng?g?g?S?S?S?ZZ]<]/]FxSxSxSxSxSxSn]Z]?]?]?xS]9nSS?]9]Sd+SS8%8WuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuddddddddddddddddddddddddddddddddddddddddN/ENE Tech Init$`6W_Initialize Technical StyleE$:*#8_>/ENE 1 .1 .1 .1 .1 .1 .1 .1 Technical2D%a1Technical+#J_>Technical Document Stylek"*=(#/E%:*#84!     a2Technical+#J_>Technical Document Stylek"*=(#/E%:*#8*    a3Technical+#J_>Technical Document Stylek"*=(#/E%:*#8'     a4Technical+#J_>Technical Document Stylek"*=(#/E%:*#8&     2 p  z a5Technical+#J_>Technical Document Stylek"*=(#/E%:*#8&   . a6Technical+#J_>Technical Document Stylek"*=(#/E%:*#8&  . a7Technical+#J_>Technical Document Stylek"*=(#/E%:*#8 &  . a8Technical+#J_>Technical Document Stylek"*=(#/E%:*#8 &  . 2 $ 1! )" "v#Doc InitE&`6W_Initialize Document Style/E&:*#8_>/ENE     I. 1. A. a.(1)(a) i) a)DocumentҲa1DocumentE+#J_>Document StyleZ4 _k"*=(#/E+:*#8 F *  ׃  a2DocumentE+#J_>Document StyleZ4 _k"*=(#/E+:*#8 *    a3DocumentE+#J_>Document StyleZ4 _k"*=(#/E+:*#80     2%q=$e$e%px%a4DocumentE+#J_>Document StyleZ4 _k"*=(#/E+:*#8 . a5DocumentE+#J_>Document StyleZ4 _k"*=(#/E+:*#8   a6DocumentE+#J_>Document StyleZ4 _k"*=(#/E+:*#8 !" a7DocumentE+#J_>Document StyleZ4 _k"*=(#/E+:*#8#$` ` ` 2+p&*&e*p+a8DocumentE+#J_>Document StyleZ4 _k"*=(#/E+:*#8%&` ` ` PleadingE,`6W_Header for Numbered Pleading Paper*#8_>/ENE'(   ,#c P7P# X  y*dddyy*dddy H\1 H\2 H\3 H\4 H\5 H\6 H\7 H\8 H\9 H10 H11 H12 H13 H14 H15 H16 H17 H18 H19 H20 H21 H22 H23 H24 H25 H26 H27 H28   ӲHeading 20`6W_Underlined Heading Flush Left0:*#8_>/ENE)* Heading 11`6W_Centered Heading(#/E1:*#8_>/ENE+,* à  2/s+.,-.Bullet List`6W_Indented Bullet List/E2:*#8_>/ENE-.` ` ` para numE3`6W_numbered indented paragraphs3:*#8_>/ENE/'0 1.#Xw P7XP# 1.ҲHeading/E6`6W_Chapter Heading=(#/E6:*#8_>/ENE31 2 *  ׃  Right Par7`6W_Right-Aligned Paragraph Numbers:*#8_>/ENE<34@    21K/^/d=0-0Subheading`6W_Subheadingk"*=(#/E8:*#8_>/ENE.5 6  FOOTNOTEE9`6W_Footnote - Appearance/E9:*#8_>/ENE78HIGHLIGHT 1`6W_Italics and Bold(#/E::*#8_>/ENE9: DRAFT ONE;`6W_Header A Text = DRAFT and Date:*#8_>/ENE;< X 8#c P7P#` (#DDRAFTă `(#AD3 1, 4D  ӷ252 X2!c2"cW4DRAFT OFF?`6W_Turn Draft Style off/E?:*#8_>/ENED=>    HEADER/E@`6W_Header A - Appearance/E@:*#8_>/ENE ?@LETTER LAND`6W_Letter Landscape - 11 x 8.5A:*#8_>/ENE! AB '3   LEGAL LAND`6W_Legal Landscape - 14 x 8.5EB:*#8_>/ENE" CD 'A   2x9#c5$cO7%n8&X 9LETTER PORT`6W_Letter Portrait - 8.5 x 11EC:*#8_>/ENE# EF 3'   LEGAL PORT`6W_Legal Portrait - 8.5 x 14/ED:*#8_>/ENE$ GH A'   TITLE/EE`6W_Title of a Document/EE:*#8_>/ENE%IJ* ăFOOTER/EF`6W_Footer A - Appearance/EF:*#8_>/ENE&KL2b;'9(i+:)d:*j:BLOCK QUOTE`6W_Small, single-spaced, indented:*#8_>/ENE'MN HEADING 3H`6W_3rd Heading Level#/EH:*#8_>/ENE(OP HIGHLIGHT 2`6W_Large and Bold=(#/EI:*#8_>/ENE)QR HIGHLIGHT 3`6W_Large, Italicized and Underscored:*#8_>/ENE* S T2A+;,I>-`?.<q@LETTERHEAD`6W_Letterhead - date/margins/EK:*#8_>/ENE+!U V X  3'   * 3' Ѓ   INVOICE FEE`6W_Fee Amount for Math InvoiceL:*#8_>/ENE,WX X, $0  MEMORANDUM`6W_Memo Page Format(#/EM:*#8_>/ENE-YZ  * M E M O R A N D U M ă y<N dddy INVOICE EXP`6W_Expense Subtotals for Math Invoice*#8_>/ENE.[\ ,p, $02G/<A04C1XOF2[FINVOICE TOT`6W_Totals Invoice for Math MacroO:*#8_>/ENE/]^ p,p, $0INVOICE HEAD`6W_Heading Portion of Math Invoice:*#8_>/ENE0l_`b   p,X 9>#c P7P# XX  *$HHީ>  ӧ   XX >#c P7P# XX  *$HHީ>NORMAL/ES`6W_Return to Normal TypestyleES:*#8_>/ENE1abSMALL/ET`6W_Small Typestyle=(#/ET:*#8_>/ENE2cd2H3[4G4[G5[G6[EHFINE>/EU`6W_Fine Typestyle=(#/EU:*#8_>/ENE3efLARGE/EV`6W_Large Typestyle=(#/EV:*#8_>/ENE4ghEXTRA LARGE`6W_Extra Large Typestyle/EW:*#8_>/ENE5ijVERY LARGE`6W_Very Large Typestyle/EX:*#8_>/ENE6kl2L7H8XJ9X K:xKENVELOPEEY`6W_Standard Business Envelope with Header#8_>/ENE7mn V,  X  , 8X#c P7P#   X `   MACNormal[`6W_4 _k"*=(#/E[:*#8_>/ENE8op2J_>/E\`6W_4 _k"*=(#/E\:*#8_>/ENE9qrStyle 14E]`6W_Swiss 8 Pt Without MarginsE]:*#8_>/ENE:'s't#Co> PQP##)a [ PQXP#2DX;PL<< L=s2V>WStyle 12E``6W_Dutch Italics 11.5#/E`:*#8_>/ENE;'u'v#)^ `> Xi QXX##)a [ P QXP#Style 11Eb`6W_Initial Codes for Advanced IIb:*#8_>/ENE<wx#)a [ P QXP# dn  #  [ b, oT9 !#)a [ P QXP# ## b, oT9 !#)^ `> Xi QXX#`e%%Advanced Legal WordPerfect II Learning Guide   #)a [ PQXP# ## b, oT9 !#)^ `> XiQXX#Advanced Legal WordPerfect II Learning Guide   #)a [ PQXP# ## b, oT9 !#)^ `> XiQXX#   Copyright  Portola Systems, Inc. 1987, 1988`e%APage  #)a [ PQXP# ## b, oT9 !#)^ `> XiQXX#   Page `5e%&Copyright  Portola Systems, Inc. 1987, 1988 Style 3/Eh`6W_Dutch Roman 11.5 with Margins/Tabs*#8_>/ENE=yz#)a [ PQXP# n  ## b, oT9 !Style 4/Ei`6W_Swiss 8 Point with MarginsEi:*#8_>/ENE>G{|#Co> PQP# dd  #  2Z?vX@YAYB*ZStyle 1/Ej`6W_Dutch Roman 11.5 Font/Ej:*#8_>/ENE?7}~#)a [ PQXP# dn Style 2/Ek`6W_Dutch Italic 11.5#/Ek:*#8_>/ENE@'#)^ `> XiQXX#Style 5/El`6W_Dutch Bold 18 Point/El:*#8_>/ENEA''#T~> pQp##)a [ PQXP#Style 7/En`6W_Swiss 11.5k"*=(#/En:*#8_>/ENEB''#)ao> PQXP##)a [ PQXP#2wC[Dn [En eFl nStyle 6/Ep`6W_Dutch Roman 14 Point/Ep:*#8_>/ENEC''#w [ PQP##)a [ PQXP#Style 10Er`6W_Initial Codes for AdvancedEr:*#8_>/ENED #)a [ PQXP# dn   #  [ b, oT9 !#)a [ PQXP# ## b, oT9 !#)^ `> Xi QXX#`Qe%'Advanced Legal WordPerfect Learning Guide   #)a [ P!QXP# ## b, oT9 !#)^ `> Xi"QXX#Advanced Legal WordPerfect Learning Guide   #)a [ P#QXP# ## b, oT9 !#)^ `> Xi$QXX#   Copyright  Portola Systems, Inc. 1987, 1988`e%APage  #)a [ P%QXP# ## b, oT9 !#)^ `> Xi&QXX#   Page `5e%&Copyright  Portola Systems, Inc. 1987, 1988 Style 8/Ew`6W_Initial Codes for Beginningw:*#8_>/ENEE #)a [ P'QXP# dn  ## b, oT9  [ #)a [ P(QXP# ## b, oT9 #)^ `> Xi)QXX#`-e%&Beginning Legal WordPerfect Learning Guide   #)a [ P*QXP# ## b, oT9 #)^ `> Xi+QXX#Beginning Legal WordPerfect Learning Guide   #)a [ P,QXP# ## b, oT9 #)^ `> Xi-QXX#   Copyright  Portola Systems, Inc. 1987, 1988`e%APage  #)a [ P.QXP# ## b, oT9 #)^ `> Xi/QXX#   Page `5e%&Copyright  Portola Systems, Inc. 1987, 1988 Style 9/E|`6W_Initial Codes for Intermediate:*#8_>/ENEF #)a [ P0QXP# dn  ## b, oT9 Њ [ #)a [ P1QXP# ## b, oT9 #)^ `> Xi2QXX#`ge%%Intermediate Legal WordPerfect Learning Guide   #)a [ P3QXP# ## b, oT9 #)^ `> Xi4QXX#Intermediate Legal WordPerfect Learning Guide   #)a [ P5QXP# ## b, oT9 #)^ `> Xi6QXX#   Copyright  Portola Systems, Inc.`e%APage  #)a [ P7QXP# ## b, oT9 #)^ `> Xi8QXX#   Page `5e%&Copyright  Portola Systems, Inc. 1987, 1988 2\G} "xHImJpUpdate/E`6W_Initial Codes for Update Module:*#8_>/ENEG% #)a [ P9QXP# dn  ##  [ b, oT9 !#)a [ P:QXP# ## b, oT9 !#)^ `> Xi;QXX#`e%"Legal WordPerfect 5.0 Update Class Learning Guide   #)a [ P<QXP# ## b, oT9 !#)^ `> Xi=QXX#Legal WordPerfect 5.0 Update Class Learning Guide   #)a [ P>QXP# ## b, oT9 !#)^ `> Xi?QXX#   Copyright  Portola Systems, Inc. 1987, 1988`e%APage  #)a [ P@QXP# ## b, oT9 !#)^ `> XiAQXX#   Page `5e%&Copyright  Portola Systems, Inc. 1987, 1988 Default Para`6W_Default Paragraph Font/E:*#8_>/ENEH;;#Xw PB7XP##c PC7P#head1/E`6W_b 4 _k"*=(#/E:*#8_>/ENEI'#2pDC #3J_>/E`6W_Document Style=(#/E:*#8_>/ENEJ` ` ` 2\KqLeMedNɄ4J_>/E`6W_Document Style=(#/E:*#8_>/ENEK  . 5J_>/E`6W_Document Style=(#/E:*#8_>/ENEL  6J_>/E`6W_Document Style=(#/E:*#8_>/ENEM  7J_>/E`6W_Document Style=(#/E:*#8_>/ENEN*   2OpPQR+8J_>/E`6W_Document Style=(#/E:*#8_>/ENEO` ` ` 9J_>/E`6W_Right-Aligned Paragraph Numbers:*#8_>/ENEP8@   10_>/E`6W_Right-Aligned Paragraph Numbers:*#8_>/ENEQA@` `  ` ` ` 11_>/E`6W_Document Style=(#/E:*#8_>/ENER0    2STUCV12_>/E`6W_Right-Aligned Paragraph Numbers:*#8_>/ENESJ` ` @  ` `  13_>/E`6W_Right-Aligned Paragraph Numbers:*#8_>/ENETS` `  @  14_>/E`6W_Right-Aligned Paragraph Numbers:*#8_>/ENEU\` `  @hh# hhh 15_>/E`6W_Right-Aligned Paragraph Numbers:*#8_>/ENEVe` `  hh#@( hh# 2WXYZ=16_>/E`6W_Right-Aligned Paragraph Numbers:*#8_>/ENEWn` `  hh#(@- ( 17_>/E`6W_Right-Aligned Paragraph Numbers:*#8_>/ENEXw` `  hh#(-@pp2 -ppp 18_>/E`6W_Document Style=(#/E:*#8_>/ENEYF D*  ׃  19_>/E`6W_Technical Document Style/E:*#8_>/ENEZ&  . 2>[\y]^20_>/E`6W_Technical Document Style/E:*#8_>/ENE[&  . 21_>/E`6W_Technical Document Style/E:*#8_>/ENE\*    22_>/E`6W_Technical Document Style/E:*#8_>/ENE]'   23_>/E`6W_Technical Document Style/E:*#8_>/ENE^&   2_p` ab}*24_>/E`6W_Technical Document Style/E:*#8_>/ENE_4$     25_>/E`6W_Technical Document Style/E:*#8_>/ENE`&  . 26_>/E`6W_Technical Document Style/E:*#8_>/ENEa&  . 27_>/E`6W_1. a. i. (1) (a) (i) 1) a)E:*#8_>/ENEb$ 2;cْdaef28_>/E`6W_1. a. i. (1) (a) (i) 1) a)E:*#8_>/ENEc/` ` ` 29_>/E`6W_1. a. i. (1) (a) (i) 1) a)E:*#8_>/ENEd:` ` `  30_>/E`6W_1. a. i. (1) (a) (i) 1) a)E:*#8_>/ENEeE` ` `  31_>/E`6W_1. a. i. (1) (a) (i) 1) a)E:*#8_>/ENEfP` ` ` hhh 2ܙgmh!ij232_>/E`6W_1. a. i. (1) (a) (i) 1) a)E:*#8_>/ENEg[ 33_>/E`6W_1. a. i. (1) (a) (i) 1) a)E:*#8_>/ENEhf 34_>/E`6W_1. a. i. (1) (a) (i) 1) a)E:*#8_>/ENEiq toc 1/E`6W_toc 14 _k"*=(#/E:*#8_>/ENEj4` hp x (#2֢k2l2@m2rn2toc 2/E`6W_toc 24 _k"*=(#/E:*#8_>/ENEk4 ` hp x (#toc 3/E`6W_toc 34 _k"*=(#/E:*#8_>/ENEl4 ` hp x (#toc 4/E`6W_toc 44 _k"*=(#/E:*#8_>/ENEm4 <` hp x (#toc 5/E`6W_toc 54 _k"*=(#/E:*#8_>/ENEn4<` hp x (#2(o2p:q2ĥr2toc 6/E`6W_toc 64 _k"*=(#/E:*#8_>/ENEo4` hp x (#toc 7/E`6W_toc 74 _k"*=(#/E:*#8_>/ENEptoc 8/E`6W_toc 84 _k"*=(#/E:*#8_>/ENEq4` hp x (#toc 9/E`6W_toc 94 _k"*=(#/E:*#8_>/ENEr4` hp x (#2ȱs2Zt2u2vindex 1/E`6W_index 14 _k"*=(#/E:*#8_>/ENEs4 ` hp x (#index 2/E`6W_index 24 _k"*=(#/E:*#8_>/ENEt4 ` hp x (#toa_>/E`6W_toa 4 _k"*=(#/E:*#8_>/ENEu` hp x (#caption/E`6W_caption4 _k"*=(#/E:*#8_>/ENEvE;#Xw PE7XP##c PF7P#2wxȲyzq2_Equation Ca`6W__Equation Caption#/E:*#8_>/ENEw;;#Xw PG7XP##c PH7P#endnote refe`6W_endnote reference#/E:*#8_>/ENEx>>#Xw PI7XP##c PJ7P#footnote ref`6W_footnote reference#/E:*#8_>/ENEy>#Xw PK7XP#35_>/E`6W_Document Style=(#/E:*#8_>/ENEz  . 2{eմ|e:}~p236_>/E`6W_Document Style=(#/E:*#8_>/ENE{  37_>/E`6W_Document Style=(#/E:*#8_>/ENE|  38_>/E`6W_Document Style=(#/E:*#8_>/ENE}*   39_>/E`6W_Document Style=(#/E:*#8_>/ENE~` ` ` 2:Զf40_>/E`6W_Right-Aligned Paragraph Numbers:*#8_>/ENE8@   41_>/E`6W_Right-Aligned Paragraph Numbers:*#8_>/ENEA@` `  ` ` ` 42_>/E`6W_Document Style=(#/E:*#8_>/ENE0     43_>/E`6W_Right-Aligned Paragraph Numbers:*#8_>/ENEJ` ` @  ` `  2VlϺ44_>/E`6W_Right-Aligned Paragraph Numbers:*#8_>/ENES` `  @  45_>/E`6W_Right-Aligned Paragraph Numbers:*#8_>/ENE\` `  @hh# hhh 46_>/E`6W_Right-Aligned Paragraph Numbers:*#8_>/ENEe  ` `  hh#@( hh# 47_>/E`6W_Right-Aligned Paragraph Numbers:*#8_>/ENEn  ` `  hh#(@- ( 2Y48_>/E`6W_Right-Aligned Paragraph Numbers:*#8_>/ENEw ` `  hh#(-@pp2 -ppp 49_>/E`6W_Document Style=(#/E:*#8_>/ENEF D*  ׃  50_>/E`6W_Technical Document Style/E:*#8_>/ENE&  . 51_>/E`6W_Technical Document Style/E:*#8_>/ENE&  . 2O52_>/E`6W_Technical Document Style/E:*#8_>/ENE*    53_>/E`6W_Technical Document Style/E:*#8_>/ENE'   54_>/E`6W_Technical Document Style/E:*#8_>/ENE&   55_>/E`6W_Technical Document Style/E:*#8_>/ENE4$     2{}}56_>/E`6W_Technical Document Style/E:*#8_>/ENE&  . 57_>/E`6W_Technical Document Style/E:*#8_>/ENE&   . 58_>/E`6W_1. a. i. (1) (a) (i) 1) a)E:*#8_>/ENE$!" 59_>/E`6W_1. a. i. (1) (a) (i) 1) a)E:*#8_>/ENE/#$` ` ` 27h60_>/E`6W_1. a. i. (1) (a) (i) 1) a)E:*#8_>/ENE:%&` ` `  61_>/E`6W_1. a. i. (1) (a) (i) 1) a)E:*#8_>/ENEE'(` ` `  62_>/E`6W_1. a. i. (1) (a) (i) 1) a)E:*#8_>/ENEP)*` ` ` hhh 63_>/E`6W_1. a. i. (1) (a) (i) 1) a)E:*#8_>/ENE[+, 2lv64_>/E`6W_1. a. i. (1) (a) (i) 1) a)E:*#8_>/ENEf-. 65_>/E`6W_1. a. i. (1) (a) (i) 1) a)E:*#8_>/ENEq/0 66_>/E`6W_Default Paragraph Font/E:*#8_>/ENEO1O2#PLP##PMP#67_>/E`6W__Equation Caption#/E:*#8_>/ENEO3O4#PNP##POP#2XD68_>/E`6W_endnote reference#/E:*#8_>/ENER5R6#PPP##PQP#69_>/E`6W_footnote reference#/E:*#8_>/ENER78#PRP#heading 4`6W_heading 4_k"*=(#/E:*#8_>/ENE9:heading 5`6W_heading 5_k"*=(#/E:*#8_>/ENE;<2(heading 6`6W_heading 6_k"*=(#/E:*#8_>/ENE=>heading 7`6W_heading 7_k"*=(#/E:*#8_>/ENE?@heading 8`6W_heading 8_k"*=(#/E:*#8_>/ENEABendnote text`6W_endnote text"*=(#/E:*#8_>/ENECD2^2nZdfootnote tex`6W_footnote text*=(#/E:*#8_>/ENEEFtoa heading`6W_toa heading"*=(#/E:*#8_>/ENEGH(#` hp x (#1, 2, 3,E`6W_Numbers4 _k"*=(#/E:*#8_>/ENEIJ1.A, B,/E`6W_Uppercase Letters#/E:*#8_>/ENE KL.2pqes70_>/E`6W_footnote text*=(#/E:*#8_>/ENEZMPN71_>/E`6W_Document Style=(#/E:*#8_>/ENEOP` ` ` 72_>/E`6W_Document Style=(#/E:*#8_>/ENEQ R . 73_>/E`6W_Document Style=(#/E:*#8_>/ENE ST 2e opr74_>/E`6W_Document Style=(#/E:*#8_>/ENE UV 75_>/E`6W_Document Style=(#/E:*#8_>/ENE*WX   76_>/E`6W_Document Style=(#/E:*#8_>/ENEYZ` ` ` 77_>/E`6W_Right-Aligned Paragraph Numbers:*#8_>/ENE8[\@   26f 78_>/E`6W_Right-Aligned Paragraph Numbers:*#8_>/ENEA]^@` `  ` ` ` 79_>/E`6W_Document Style=(#/E:*#8_>/ENE0_ `    80_>/E`6W_Right-Aligned Paragraph Numbers:*#8_>/ENEJab` ` @  ` `  81_>/E`6W_Right-Aligned Paragraph Numbers:*#8_>/ENEScd` `  @  2^&82_>/E`6W_Right-Aligned Paragraph Numbers:*#8_>/ENE\ef` `  @hh# hhh 83_>/E`6W_Right-Aligned Paragraph Numbers:*#8_>/ENEegh` `  hh#@( hh# 84_>/E`6W_Right-Aligned Paragraph Numbers:*#8_>/ENEnij` `  hh#(@- ( 85_>/E`6W_Right-Aligned Paragraph Numbers:*#8_>/ENEwkl` `  hh#(-@pp2 -ppp 2)h86_>/E`6W_Document Style=(#/E:*#8_>/ENEFmn D*  ׃  87_>/E`6W_Technical Document Style/E:*#8_>/ENE&op  . 88_>/E`6W_Technical Document Style/E:*#8_>/ENE&qr  . 89_>/E`6W_Technical Document Style/E:*#8_>/ENE*st    2P90_>/E`6W_Technical Document Style/E:*#8_>/ENE'uv   91_>/E`6W_Technical Document Style/E:*#8_>/ENE&wx   92_>/E`6W_Technical Document Style/E:*#8_>/ENE4y$z     93_>/E`6W_Technical Document Style/E:*#8_>/ENE&{|  . 2hK}M94_>/E`6W_Technical Document Style/E:*#8_>/ENE&}~  . 95_>/E`6W_1. a. i. (1) (a) (i) 1) a)E:*#8_>/ENE$ 96_>/E`6W_1. a. i. (1) (a) (i) 1) a)E:*#8_>/ENE/` ` ` 97_>/E`6W_1. a. i. (1) (a) (i) 1) a)E:*#8_>/ENE:` ` `  2T898_>/E`6W_1. a. i. (1) (a) (i) 1) a)E:*#8_>/ENEE` ` `  99_>/E`6W_1. a. i. (1) (a) (i) 1) a)E:*#8_>/ENEP` ` ` hhh 100_>/E`6W_1. a. i. (1) (a) (i) 1) a)E:*#8_>/ENE[ 101_>/E`6W_1. a. i. (1) (a) (i) 1) a)E:*#8_>/ENEf 2(FPFL102_>/E`6W_1. a. i. (1) (a) (i) 1) a)E:*#8_>/ENEq 103_>/E`6W_Default Paragraph Font/E:*#8_>/ENEww#PSP##PTP#104_>/E `6W__Equation Caption#/E :*#8_>/ENEww#PUP##PVP#105_>/E `6W_endnote reference#/E :*#8_>/ENEzz#PWP##PXP#2Z,pq>106_>/E `6W_footnote reference#/E :*#8_>/ENEz#PYP#107_>/E `6W_footnote text*=(#/E :*#8_>/ENE̪108_>/E `6W_Document Style=(#/E :*#8_>/ENE` ` ` 109_>/E`6W_Document Style=(#/E:*#8_>/ENE  . 2eeFp>110_>/E`6W_Document Style=(#/E:*#8_>/ENE  111_>/E`6W_Document Style=(#/E:*#8_>/ENE  112_>/E`6W_Document Style=(#/E:*#8_>/ENE*   113_>/E`6W_Document Style=(#/E:*#8_>/ENE` ` ` 2Fr 114_>/E`6W_Right-Aligned Paragraph Numbers:*#8_>/ENE8@   115_>/E`6W_Right-Aligned Paragraph Numbers:*#8_>/ENEA@` `  ` ` ` 116_>/E`6W_Document Style=(#/E:*#8_>/ENE0     117_>/E`6W_Right-Aligned Paragraph Numbers:*#8_>/ENEJ` ` @  ` `  2bx%118_>/E`6W_Right-Aligned Paragraph Numbers:*#8_>/ENES` `  @  119_>/E`6W_Right-Aligned Paragraph Numbers:*#8_>/ENE\` `  @hh# hhh 120_>/E`6W_Right-Aligned Paragraph Numbers:*#8_>/ENEe` `  hh#@( hh# 121_>/E`6W_Right-Aligned Paragraph Numbers:*#8_>/ENEn` `  hh#(@- ( 2)e122_>/E`6W_Right-Aligned Paragraph Numbers:*#8_>/ENEw` `  hh#(-@pp2 -ppp 123_>/E`6W_Document Style=(#/E:*#8_>/ENEF D*  ׃  124_>/E`6W_Technical Document Style/E:*#8_>/ENE&  . 125_>/E`6W_Technical Document Style/E:*#8_>/ENE&  . 2[ 126_>/E`6W_Technical Document Style/E:*#8_>/ENE*    127_>/E `6W_Technical Document Style/E :*#8_>/ENE'   128_>/E!`6W_Technical Document Style/E!:*#8_>/ENE&   129_>/E"`6W_Technical Document Style/E":*#8_>/ENE4$     2} 130_>/E#`6W_Technical Document Style/E#:*#8_>/ENE&  . 131_>/E$`6W_Technical Document Style/E$:*#8_>/ENE&  . 132_>/E%`6W_1. a. i. (1) (a) (i) 1) a)E%:*#8_>/ENE$ 133_>/E&`6W_1. a. i. (1) (a) (i) 1) a)E&:*#8_>/ENE/` ` ` 2Ct134_>/E'`6W_1. a. i. (1) (a) (i) 1) a)E':*#8_>/ENE:` ` `  135_>/E(`6W_1. a. i. (1) (a) (i) 1) a)E(:*#8_>/ENEE` ` `  136_>/E)`6W_1. a. i. (1) (a) (i) 1) a)E):*#8_>/ENEP` ` ` hhh 137_>/E*`6W_1. a. i. (1) (a) (i) 1) a)E*:*#8_>/ENE[ 2Xr138_>/E+`6W_1. a. i. (1) (a) (i) 1) a)E+:*#8_>/ENEf 139_>/E,`6W_1. a. i. (1) (a) (i) 1) a)E,:*#8_>/ENEq 140_>/E-`6W_Default Paragraph Font/E-:*#8_>/ENE#PZP##P[P#141_>/E.`6W__Equation Caption#/E.:*#8_>/ENE#P\P##P]P#2   C a2Paragraph+#J_>1. a. i. (1) (a) (i) 1) a)4 _k"0=(#:*#8/` ` ` a3Paragraph+#J_>1. a. i. (1) (a) (i) 1) a)4 _k"0=(#:*#8:` ` `  a4Paragraph+#J_>1. a. i. (1) (a) (i) 1) a)4 _k"0=(#:*#8E` ` `  a5Paragraph+#J_>1. a. i. (1) (a) (i) 1) a)4 _k"0=(#:*#8P` ` ` hhh 2    [ a6Paragraph+#J_>1. a. i. (1) (a) (i) 1) a)4 _k"0=(#:*#8[ a7Paragraph+#J_>1. a. i. (1) (a) (i) 1) a)4 _k"0=(#:*#8f a8Paragraph+#J_>1. a. i. (1) (a) (i) 1) a)4 _k"0=(#:*#8q a1144NE+#J_>Right-Aligned Paragraph Numbers#/E:*#88@   2^ a2144NE+#J_>Right-Aligned Paragraph Numbers#/E:*#8A@` `  ` ` ` a3144NE+#J_>Right-Aligned Paragraph Numbers#/E:*#8J` ` @  ` `  a4144NE+#J_>Right-Aligned Paragraph Numbers#/E:*#8S` `  @a5144NE+#J_>Right-Aligned Paragraph Numbers#/E:*#8\` `  @hh# hhh 2&zKa6144NE+#J_>Right-Aligned Paragraph Numbers#/E:*#8e` `  hh#@( hh# a7144NE+#J_>Right-Aligned Paragraph Numbers#/E:*#8n` `  hh#(@- ( a8144NE+#J_>Right-Aligned Paragraph Numbers#/E:*#8w` `  hh#(-@pp2 -ppp a1Paragraph+#J_>1. a. i. (1) (a) (i) 1) a)R#: X4 6#} I. ` `  6#} (#`  6#}  6#} 2\Xy.X80,X\  P6G;P&y.\80,4\4  pG;7jC:, Xj\  P6G;XP&7nC:,UTXn4  pG;X5hC:,%ɐXh*f9 xr G;XXW!@(#,_h@\  P6G;hPa$G,',ېG\  P6G;P:*, *\  P6G;P{,W80,%dW*f9 xr G;X         yO- X 'Y X-w  #Xj\  P6G; XP#Federal Communications Commission`(#DA 98711 ă  yxdddy'   Federal Communications Commission  yO} Washington, D.C. 20554 ă  XX-#Xj\  P6G; XP#`(# In reply refer to: 0April 13, 1998  X-`(# Released: April 13, 1998 ă Ms. Patricia E. Koch Assistant Vice President, Government Relations FCC Bell Atlantic Corporation 1300 I Street NW, Suite 400W Washington, DC 20005 Dear Ms. Koch:   @xThe Accounting Safeguards Division ("ASD") has found several deficiencies in Bell  X- xAtlantic's Performance Monitoring Report ("PMR") submissions filed pursuant to the Bell  X- xAtlantic/NYNEX Merger Order.+ yOL-  ԍxNYNEX Corporation Transferor, and Bell Atlantic Corporation Transferee, For Consent to Transfer Control  {O-of NYNEX Corporation and Its Subsidiaries, Memorandum Opinion and Order, FCC 97286 (rel. August 14, 1997).+ In this letter, we direct Bell Atlantic to revise its PMR  xdefinitions and to update its reporting procedures in order to ensure consistency with Appendix  X- x=D of the Bell Atlantic/NYNEX Merger Order ("Appendix D"). In addition, we address several  X-suggestions presented by Bell Atlantic to improve the definitions of individual metrics." yOe- xԍ Letter from Patricia E. Koch, Assistant Vice President, Government Relations, to Anthony Dale, Attorney, Accounting & Audits Division, Common Carrier Bureau, FCC 1 (Feb. 3, 1998).  Xd-  "xMetric 2: OSS Interface Availability. Bell Atlantic appears to have mislabelled this  xmeasurement. Appendix D defines this metric as "% of Time OSS Interface is actually available  xcompared to scheduled availability." Bell Atlantic's subsmissions indicate that this metric is  xreported in "hours" instead of a percentage. To maintain consistency with Appendix D, Bell Atlantic should revise the label of its subsmissions and report data in this metric as a percentage.  X-  {xMetric 8: Average Offered Interval. In its February 3, 1998 letter, Bell Atlantic suggests  xthat future reports show the average offered interval for "Special Services Dispatch (Total) for  x-Retail, Resale, and UNE" because the line size breakouts specified in Appendix D do not produce  xmeaningful measures. Specifically, Bell Atlantic noted that the intervals offered for Retail,  xyResale, and UNE Special Services are based on the product instead of the line size of the order.  xWe believe that this is a reasonable suggestion and, therefore, we permit Bell Atlantic to file  xjPMRs with this modified definition for Metric 8, so long as Bell Atlantic notes the modification on its future submissions. "&#z,**qqG""Ԍ X-  xMetric 9: Average Completed Interval. In its February 3, 1998 letter, Bell Atlantic  xsuggests that future reports for Metric 9 show the average completed interval for "Special  xServices Dispatch (Total) for Retail, Resale, and UNE" because the line size breakout for  xspecial services does not produce meaningful measures. We believe that this is a reasonable  x\suggestion and, therefore, permit Bell Atlantic to file PMRs with this modified definition for Metric 8, so long as Bell Atlantic notes the modification on its future submissions.  Xa-  mxMetric 11: % Missed Installation Appointment. Bell Atlantic entitled this metric "%  XL- xMissed Appointment BA," and reports Interconnection Trunks (11.10 and 11.11) as the  x-percentage of trunks (for north states) and the percentage of orders (for south states). Appendix  xkD of the Order labels this metric "% Missed Installation Appointments." To avoid possible  x\confusion, Bell Atlantic should label this metric consistently with Appendix D of the Order.  X - x{Additionally, Bell Atlantic should report Interconnection Trunks (11.10 and 11.11) as the percentage of orders for both northern and southern states as specified in Appendix D.  X -  xMetric 12: Facility Missed Orders. Bell Atlantic entitled this metric "% Missed  X- xZAppointment Facilities," and reports Interconnection Trunks (12.07 and 12.08) as the percentage  xof trunks (for north states) and the percentage of orders (for south states). In Appendix D, this  x.metric is labelled "Facility Missed Orders." To avoid possible confusion, Bell Atlantic should  xLlabel this metric consistently with Appendix D of the Order. Additionally, Bell Atlantic should  X:- xZreport Interconnection Trunks (12.07 and 12.08) as the percentage of orders for both northern and southern states as specified in Appendix D.   ]xIn its February 3, 1998 letter, Bell Atlantic suggests that the reports for Metric 12 should  xshow the percent of installation appointments missed due to lack of facilities for Retail POTS,  xResale POTS, and UNE POTS without further disaggregating the measurements into "dispatch"  x-and "no dispatch" categories. Because this change will increase the accuracy of the reports, Bell  xMAtlantic is permitted to make this minor modification so long as Bell Atlantic annotates this modification on the reports filed with the Commission and provided to third parties.  XT-  ?xMetric 13: % Installation Troubles within 30 Days. Appendix D defines this metric as  x"Troubles received on lines within 30 days of service order activity as a percent of lines ordered  xin 30 days." Bell Atlantic's PMR Definitions describe this metric as reporting the "Percentage  xyof Lines/Circuits/Trunks Installed for which a Network Trouble is reported and found within 30  xdays of installation (or service order activity)." We require Bell Atlantic to remove the qualifiers  x"network trouble" and "and found" from its definition, and report data in accordance with the definition in Appendix D.  X"-  xMetric 14: Customer Trouble Report Rate. Appendix D defines this metric as "Initial  xCustomer direct or referred troubles reported within a calendar month where cause is determined  xto be found to be in the network (not customer premises equipment, inside wire, or carrier  xequipment) per 100 lines/circuits in service." Bell Atlantic's PMR Definitions describe this  xmetric as reporting troubles on regulated services, but the Appendix D definition does not  xdistinguish between regulated or non $PM regulated services. Therefore, Bell Atlantic should report  xall Customer Trouble Reports in accordance with the Appendix D definition. In addition, Bell"(,7)7)qq&"  xAtlantic should include a notation in its data submissions for metric 14 identifying the unit of measurement as "per 100 lines/circuits in service."  X-  ?xMetric 15: Missed Repair Appointments. Appendix D defines Metric 15 as the percent  xMof Trouble Reports not cleared by the date and time committed, excluding misses where the  xlcompeting carrier or end user causes the missed appointment. Bell Atlantic modifies the  xdefinition of Metric 15 with the phrase "Initial Customer Trouble Reports found to be network  xtroubles." We require Bell Atlantic to remove the modification "Initial Customer Trouble  xReports, found to be network troubles (Disposition Codes 3, 4, and 5" from its PMR Definitions, and report all Missed Repair Appointments except those explicitly excluded by Appendix D.  X -  xMetric 16: Mean Time to Repair. Appendix D defines Metric 16 as the "[a]verage  xduration time from receipt of trouble report to clearing of trouble report." In its submissions,  xLBell Atlantic notes that it will report on "Initial Customer Trouble Reports found to be network  xtroubles." We require Bell Atlantic to remove the qualifiers "Initial Customer Trouble Reports,"  xand "found to be network troubles," and report the average duration of time to clear a trouble  x/report as specified in Appendix D. Additionally, because Appendix D requires that special  x!circuits and trunks be reported as "Stop Clock," Bell Atlantic should report metric 16.08 Interconnection Trunks as Stop Clock instead of "Total Hours."  X8-  xMetric 17: Out of Service > 24 Hours. Appendix D defines this metric as "the percent  xof troubles cleared in excess of 24 hours." Bell Atlantic's submissions describe this metric as  X - xreporting the "percentage of network troubles." Bell Atlantic's submissions further note that the  x"Out of Service period commences when the trouble is entered into BA's designated trouble  xreporting interface." We require Bell Atlantic to remove the qualifier "network troubles" from  xits definition and to report data in accordance with the definition in Appendix D. In addition,  xjBell Atlantic should measure the "Out of Service period" from the time they receive the trouble  xreport in accordance with our ARMIS procedures, instead of when the trouble report is entered  X-into Bell Atlantic's system.  yO- xԍ As part of the Automated Reporting Management Information System ("ARMIS"), incumbent local exchange  xcarriers file annual service quality reports that include data for "OutofService Average Repair Interval." ARMIS  x43-05 Row Instructions, Row 0145 Out-of-Service Average Repair Interval defines the interval as "the total time  x,from receipt of the customer trouble to clearing the trouble. Clearing represents the final disposition of the report,  {O- xeither repairing the problem or closing the report to another category, such as a no trouble found category." See  xRevision of ARMIS Annual Summary Report (FCC Report 4301), ARMIS USOA Report (FCC Report 4302),  x,ARMIS Joint Cost Report (FCC Report 4303) ARMIS Access Report (FCC Report 4304), ARMIS Service Quality  xReport (FCC Report 4305), ARMIS Customer Satisfaction Report (FCC Report 4306), ARMIS Infrastructure  xReport (FCC Report 4307), and ARMIS Operating Data Report (FCC Report 4308) for Certain Class A and Tier  {O#-1 Telephone Companies, Order, DA 972621 (Com. Car. Bur. rel. Dec. 16, 1997).   XT-  xMetric 18: % Repeat Trouble Reports within 30 days. Appendix D defines this metric  xas "Trouble reports on the same line/circuit as a previous trouble report within the last 30  xcalendar days as a percent of total troubles reported." Bell Atlantic's PMR Definitions modifies  xthis definition by reporting troubles that originated as a disposition code other than CPE or a"d ,7)7)qq"  x<customer code that has an additional trouble within 30 days for which a network trouble is found.  xWe require Bell Atlantic to remove the qualifiers "other than CPE," and "for which a network trouble is found," and report data in accordance with the Appendix D definition.  X-  xMetric 19: % Common Trunk Blocking. Bell Atlantic erroneously reported Dedicated  xFinal Trunk Blockage in this metric. We require Bell Atlantic to correct this error and report the  xjpercentage of Common Trunk Blocking exceeding the engineering design blocking standard of  x<B.005. We also direct Bell Atlantic to specify in its submissions that Metric 19 reports data using the design blocking standard of B.005 only.  X -  xMetric 20: % Dedicated Final Trunk Blocking. Bell Atlantic erroneously reported  x=Common Final Trunk Blockage in this metric. We require Bell Atlantic to correct this error and  x report the percentage of Dedicated Final Trunk Blocking exceeding the engineering design  xblocking standard of B.01. We also direct Bell Atlantic to specify in its submissions that Metric 20 reports data using the design blocking standard of B.01 only.   xWe recognize that the data collection systems deployed in the northern states may be  xdifferent than those used in the southern states, and that these systems may be the reasons behind  xkcertain differences in the way Bell Atlantic reports PMR data. Reporting measurements in a  xuniform manner, however, is absolutely critical for Commission staff to analyze and evaluate the  xPMR data. Therefore, we expect Bell Atlantic to standardize its reporting procedures and  xmeasurements between northern and southern states as soon as possible. For those PMRs that  x.are not yet standardized, such as Metric 11 and Metric 12, Bell Atlantic should provide a plan,  xincluding an implementation schedule, for reporting the PMR data for the northern and southern states in a uniform manner.   xAs a final matter, we expect Bell Atlantic to provide revised submissions of the PMRs  xwithin a reasonable time after receipt of this letter. Because resubmitting the PMRs may require  xyBell Atlantic to reference the raw data underlying the November 12, 1997 and February 17, 1998  xzfilings, Bell Atlantic should take immediate steps to revise its PMR submissions, which may require keeping the raw data for longer than the 150 day period stated in Appendix D.   xIf you have any questions concerning this letter or would like to discuss the issues addressed, please feel free to contact Anthony Dale at (202) 4182260. x` `  hh@Sincerely, x` `  hh@Kenneth P. Moran x` `  hh@Chief, Accounting Safeguards Division x` `  hh@Common Carrier Bureau, FCC