|Federal Communications Commission
1919 - M Street, N.W.
Washington, D.C. 20554
|News media information 202 / 418-0500
Fax-On-Demand 202 / 418-2830
This is an unofficial announcement of Commission action. Release of the full text of a Commission order constitutes official action. See MCI v. FCC. 515 F 2d 385 (D.C. Circ 1974).
FCC CLARIFIES CUSTOMER PRIVACY PROVISIONS OF 1996 ACT;
The Commission today adopted an Order that furthers the privacy rights of
telecommunications customers while promoting the convenience by which customers
may receive telecommunications service. In addition, the Commission's action
fosters fair competition among telecommunications carriers regarding the use of
customer information. This sensitive and commercially valuable customer
information includes, for example, when a customer places a call, whom and where a
customer calls, and the types of service offerings to which a customer subscribes.
The Telecommunications Act of 1996 refers to this as "customer proprietary network
information," or CPNI.|
Section 222 of the 1996 Act establishes CPNI requirements, effective upon enactment, for all telecommunications carriers. The statute recognizes that customers must be able to control information they view as sensitive and personal from use, disclosure, and access by carriers. Where information is not sensitive, or where a customer so directs, the statute permits the dissemination of customer information. In response to requests from telecommunications companies, today's Order clarifies these CPNI requirements.
Among the Commission's conclusions are the following:
Action by the Commission February 19, 1998 by Second Report and Order and Further Notice of Proposed Rulemaking (FCC 98-27). Chairman, Commissioners.
News media contact: Rochelle Cohen at (202) 418-0253, TTY (202) 418-2555.