I am a person with a disability due to a spinal cord injury. My concern is loss of my ability to
communicate with blind and deaf colleagues and friends. Please adopt the Access Board's
guidelines. As we know today's exotic gadget becomes tomorrow's household commonplace.
The suggestion that companies should be able to recoup monies expended to make their products
and services accessible is untenable. Cost recovery as a criterion for "readily achievable" denies
indirect product benefits, which accrue as an expanded audience integrates other products into
the one, they produce. This unforeseen benefit is  difficult to assess. Nevertheless if no cost
benefit were derived the societal benefit in productivity of people with disabilities is
immeasurable. 

Finally, an appeal process that includes fees may screen out frivolous complaints but it creates
impediments to reasonable oversight. The incidence of incomes at or below poverty level among
people with dis-abilities is much higher than the general population. Given this demographic,
filing fees, rather than a screening device, becomes a huge barrier to due process.