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ORDER ă  Sk- xAdopted: July 7, 1997 hh@hppReleased: July 9, 1997  SC- By the Acting Chief, Financial Analysis and Compliance Division, Cable Services Bureau:  S- ` _ I. A. 1. a.(1)(a) i) a) I. 1. 1. a.(1)(a) i) a)x1.` ` In this Order we consider complaints against the June 1, 1995 rate increase that the above xzcaptioned operator ("Operator") implemented for its cable programming services tier ("CPST") in the  x<community set forth above. Operator has attempted to justify its CPST rate through a benchmark showing  xon FCC Forms 1200, 1210 and 1240. Accordingly, this Order addresses the reasonableness of the Operator's CPST rate beginning June 1, 1995.  S- ` qx2.` ` The Communications Act {OC-#X\  P6G;IP#э Section 623(c) of the Communications Act of 1934, as amended, 47 U.S.C. Section 543(c) (1996).#Xj\  P6G;+XP# authorizes the Federal Communications Commission  x("Commission") to review the CPST rates of cable systems not subject to effective competition to ensure  xjthat rates charged are not unreasonable. If the Commission finds the rate unreasonable, it shall determine  Sc-the correct rate and any refund liability.tcZ {O]-#X\  P6G;IP#э See 47 C.F.R. Section 76.957.t  S- ` Rx3.` ` The Commission's original rate regulations took effect on September 1, 1993. yO -#X\  P6G;IP#э Order in MM Docket No. 92266, Implementation of Sections of the Cable Consumer Protection and Competition Act of 1992: Rate Regulation, FCC 93372, 58 Fed. Reg. 41042 (Aug. 2, 1993). The  S- xCommission revised its rate regulations effective May 15, 1994.[\D {O#-#X\  P6G;IP#э 47 C.F.R. Section 76.922(b); see also Second Order on Reconsideration, Fourth Report and Order, and Fifth Notice of Proposed Rulemaking, MM Docket No. 92266, FCC 9438, 9 FCC Rcd 4119, 4190 (1994)  {Oa%-("Second Order on Reconsideration").[ Cable operators attempting to justify  xrates for the period beginning May 15, 1994 through a benchmark showing must use the FCC Form 1200  S- xseries.h  {O(-#X\  P6G;IP#э 47 C.F.R. Section 76.922 (b)(6); see also Second Order on Reconsideration, 9 FCC Rcd at 4189 n. 195. Cable operators may also justify rate increases based on the addition and deletion of channels," ,**88"  S- xychanges in certain external costs, and inflation, by filing FCC Form 1210.nO yOh-#X\  P6G;IP#э 47 C.F.R. Section 76.922 (d).n FCC Form 1210 must be filed  x\at least 30 days before new rates are scheduled to go into effect where the Commission has found the  S- xCPST rate to be unreasonable less than one year prior to the filing,jXO yO-#X\  P6G;IP#э 47 C.F.R. Section 76.960.j or where there is a pending complaint  S-against the CPST rate.O {O-#X\  P6G;IP#э 47 C.F.R. Section 76.958; see also Second Order on Reconsideration, 9 FCC Rcd at 4190.  S8- ` Ax4.` ` The Commission has received multiple complaints against Operator dated April 11, 1995,  x<May 6, 1995, May 12, 1995, May 15, 1995, May 17, 1995, May 20, 1995, May 24, 1995, May 28, 1995,  S- xJune 8, 1995, and August 10, 1995. zO yO -#X\  P6G;IP#э This tally excludes complaints that we have returned as well as complaints that contain the wrong CUID number and are actually against Operator in another franchise area. On June 29, 1995, Operator filed a Motion to Dismiss all of the  S- x@pending complaints. O {O2-#X\  P6G;IP#э See also letter from Amy M. Walker, Director of Regulatory Compliance & Planning to Federal Communications Commission, dated April 18, 1997. Operator argues that they are invalid because the complaints concern a  S- xzprogramming change rather than a CPST rate increase, , O yOd-#X\  P6G;IP#э According to Operator, after it acquired the cable systems owned by Crown Cable Wisconsin, it restructured the CPST channel line up in the community set forth above. Effective June 1, 1995, Operator ceased offering the Disney Channel and replaced it with Court TV. Operator also began offering the Disney Channel as a premium channel.  that many of the complaints were filed on the  xwrong complaint form, and that many of the complainants provided incorrect information on the FCC Form 329 Complaint Form.  S - ` x5.` ` In general, we will find valid any complaint that states a claim on which relief can be  xgranted and provides adequate information to allow us to process the complaint, despite minor flaws or  S - xinaccuracies.  O {O\-#X\  P6G;IP#э See In the Matter of US Cable of Lake County d/b/a US Cable of West Texas, DA 97148 (released January 23, 1997). We believe that this approach best implements the mandate of the 1992 Cable Act.  xHowever, our review indicates that the complaints filed prior to June 14, 1995 are invalid. The complaints  xwere filed with the Commission before the complainants received a bill reflecting Operator's June 1, 1995  S0- xrate increase as required by Section 76.953 of our rules in effect at the time the complaints were filed.u 0nO {O>!-#X\  P6G;IP#э  See 47 C.F.R.  76.953 (a).u  xTherefore, we hereby dismiss these complaints on our own motion, and consequently, we find Operator's Motion to Dismiss these complaints to be moot. x  S- ` x6.` ` Our review indicates that the first valid complaint against Operator's June 1, 1995 CPST  Sh- xincrease was filed on June 14, 1995.hO {O'-#X\  P6G;IP#э See FCC Form 329 Complaint, dated June 7, 1995. Although the complainant failed to respond to question number"h,O(O(88"  x6 on the FCC Form 329 Complaint Form, the complainant has provided us with sufficient information to  xlconclude that complainant is challenging Operator's June 1, 1995 CPST rate increase. In addition,  xLcomplainant used the correct form for challenging Operator's CPST rate increase. Based on our findings,  x[Operator's Motion to Dismiss this complaint is hereby denied. Because we find that the complaint filed  x\on June 14, 1995 is valid and triggers our jurisdiction, we need not determine whether the subsequent complaint filed is valid.  S- ` x7.` ` Upon review of Operator's FCC Form 1200 and FCC Form 1210 for the period January  xk1, 1995 to March 31, 1995 to justify its CPST rate increase effective June 1, 1995, we have found no  xyapparent errors in Operator's calculation of its maximum permitted rate ("MPR"). Operator's CPST rate  xof $14.87, effective June 1, 1995, exceeds its MPR of $14.81, Operator's subsequent FCC Form 1210  xjjustifies Operator's CPST rate of $14.87 beginning July 1, 1995. Consequently, Operator's June 1, 1995 CPST rate, effective June 1 to June 30, 1995, is not justified and is unreasonable.  S - ` }x8.` ` Upon review of Operator's FCC Form 1210 for the period April 1, 1995 to June 30, 1995,  x[we have found no apparent errors in Operator's calculation of its MPR. Although Operator's CPST rate  xof $15.03, effective October 1, 1995, exceeds Operator's MPR of $14.98, Operator's subsequent FCC  xForm 1240 justifies Operator's CPST rate of $15.03 beginning June 1, 1996. Therefore, Operator's  xOctober 1, 1995 CPST rate is not justified and is unreasonable. We determine, however, that the total  S- xjovercharge per subscriber, when added to Operator's overcharge of June, 1995, is de minimis. Therefore, it would not serve the public interest to order a refund.  S- ` _x9.` ` Upon review of Operator's FCC Form 1240 to justify its June 1, 1996 CPST rate increase  xto $16.81, we have found no apparent errors in Operator's calculation of its MPR. Consequently,  SB-Operator's CPST rate of $16.81 is justified and not unreasonable. BO yO-#X\  P6G;IP#э These findings are based solely on the representations of Operator. Should information come to our attention that these representations were materially inaccurate, we reserve the right to take any appropriate action. This Order is not to be construed as a finding that we have accepted as correct any specific entry, explanation or argument made by any party to this proceeding not specifically addressed herein.  S- ` x10.` ` Accordingly, IT IS ORDERED, pursuant to Section 0.32l of the Commission's rules, 47  xjC.F.R. Section 0.321 that Operator's CPST rate of $14.87, effective June 1, 1995 through June 30, 1995, in the community set forth above, IS UNREASONABLE.  SR- ` `x11.` ` IT IS FURTHER ORDERED, pursuant to Section 0.32l of the Commission's rules, 47  xC.F.R. Section 0.321 that Operator's CPST rate of $14.87, for the period July 1, 1995 through September 30, 1995, in the community set forth above, IS REASONABLE.  S- ` `x12.` ` IT IS FURTHER ORDERED, pursuant to Section 0.32l of the Commission's rules, 47  xC.F.R. Section 0.321 that Operator's CPST rate of $15.03, effective October 1, 1995 through May 31, 1996, in the community set forth above, IS UNREASONABLE. x  S - ` `x13.` ` IT IS FURTHER ORDERED, pursuant to Section 0.32l of the Commission's rules, 47  xC.F.R. Section 0.321 that Operator's CPST rate of $16.81, effective June 1, 1996 in the community set forth above, IS REASONABLE. "",O(O(88$"Ԍ S- ` `x14.` ` IT IS FURTHER ORDERED, pursuant to Section 0.32l of the Commission's rules, 47  xC.F.R. Section 0.321 that untimely complaints referenced herein filed against the rate charged by Operator  S-in the community set forth above, ARE DENIED.h  S`- ` `x15.` ` IT IS FURTHER ORDERED, pursuant to Section 0.32l of the Commission's rules, 47  xC.F.R. Section 0.321, that the complaints referenced herein against the rate charged by Operator in the community set forth above, ARE GRANTED TO THE EXTENT INDICATED HEREIN.  S- ` x16.` ` IT IS FURTHER ORDERED, pursuant to Section 0.321 of the Commission's rules, 47  xC.F.R. Section 0.321, that Operator's Motion to Dismiss, IS DENIED TO THE EXTENT INDICATED HEREIN. x` `  hhFEDERAL COMMUNICATIONS COMMISSION x` `  hhMargaret M. Egler x` `  hhActing Chief, Financial Analysis and Compliance Division  S0-x` `  hhCable Services Bureau#Xj\  P6G;+XP#